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01 Nov 21
15:16
Joined:
Date Joined:
08 Jul 06
Can somebody adjust the clock please.
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On the Forum? Looks to be right after 6 months of being an hour out?
i think he's got clockholm syndrome - he wants it back the way it was. (and that might well happen when BF get round to it)
No, I don't mind about the forum. It's the horse racing markets that are all one hour ahead.
Edit...sorry, I meant they are one hour behind!
The race times looked correct to me on Monday, and do now for Tuesday. Is your computer stuck in a funny time zone?
Race times were an hour wrong here for a while yesterday.
My mistake. I didn't realise that I had to close the browser and re-open it. Everything is fine now.
Adreana (Betfair)
Nov 3, 2021, 11:22 GMT
Hi
Apologies for the inconvenience caused, we'll have this looked at and resolved as soon as possible.
Kind regards,
TSE Global
Nov 3, 2021, 11:22 GMT
Hi
Apologies for the inconvenience caused, we'll have this looked at and resolved as soon as possible.
Kind regards,
TSE Global
At a guess, Adreana is new and doesn't yet know the time of day (so to speak).
sparrow, with respect, stop pissing about with Customer Service agents.
Contact Mr Peter Jackson, the Chief Executive.
Email: peter.jackson@betfair.com
If you receive a reply stating that he's on vacation then use this Email address - ceo@betfair.com
Contact Mr Peter Jackson, the Chief Executive.
Email: peter.jackson@betfair.com
If you receive a reply stating that he's on vacation then use this Email address - ceo@betfair.com
With respect top2rating. You can do this yourself instead of accusing me of pissing about and being as you have all these connections.
Will do, sparrow.
You can then utilise your time doing what you do best - starting threads highlighting three-figure BSP winners and copying & pasting articles from Woman's Weekly.
You can then utilise your time doing what you do best - starting threads highlighting three-figure BSP winners and copying & pasting articles from Woman's Weekly.
Womans Weekly......What is that please? Now go and find one of your silly picture posts.
I took your advice sparrow and emailed PJ at 16:17 this afternoon.
At just before 17:30 I received a phone call from a lady at Betfair and as she followed it up with an email to me a few minutes later. The contents of which is reproduced below.
****** (Betfair)
Nov 3, 2021, 17:35 GMT
Dear Terry,
Complaint Reference Number: ********
I am contacting you to acknowledge your recent correspondence with Peter Jackson. Peter has passed on your feedback and has asked us to investigate and respond on his behalf.
As advised on our phone call, my name is ****** and I am your Complaints Executive. I will be reviewing your complaint and will contact you with further updates once the review has been completed or by Monday 8th November.
Kind Regards
******
Complaints Executive
Remains to be seen if the clock issue is resolved.
At just before 17:30 I received a phone call from a lady at Betfair and as she followed it up with an email to me a few minutes later. The contents of which is reproduced below.
****** (Betfair)
Nov 3, 2021, 17:35 GMT
Dear Terry,
Complaint Reference Number: ********
I am contacting you to acknowledge your recent correspondence with Peter Jackson. Peter has passed on your feedback and has asked us to investigate and respond on his behalf.
As advised on our phone call, my name is ****** and I am your Complaints Executive. I will be reviewing your complaint and will contact you with further updates once the review has been completed or by Monday 8th November.
Kind Regards
******
Complaints Executive
Remains to be seen if the clock issue is resolved.
Whoops!
Sorry, I almost forgot. Didn't want to disappoint [b]sparrow[/b], so I've found a 'silly picture' for him.Spoiler: Show
Sorry, I almost forgot. Didn't want to disappoint [b]sparrow[/b], so I've found a 'silly picture' for him.Spoiler: Show
To be fair,contacting CEO Jackson has solved very longstanding problems before.
Montrachet was the first to contact him, with quick and effective action.
Hopefully this will produce a similar satisfactory result.
Good move top2rated.
Montrachet was the first to contact him, with quick and effective action.
Hopefully this will produce a similar satisfactory result.
Good move top2rated.
Only use the classic version which enables me to avoid such material, but well done with your Complaints Executive.
This appears to be more problematic than we imagined. New monkeys being trained up to possibly solve this ongoing problem.
In fairness the lady dealing with the complaint seems to be doing her best. I responded this morning to an email update she sent me on Friday and within a couple of hours of that she sent me the following message.
****** (Betfair)
Nov 8, 2021, 11:14 GMT
Dear Terry,
Complaint Reference Number: ********
I can confirm that TSE Global are the Forum Moderators, and is actually run by our Social Team.
The actual Forum platform however is provided by a third-party and this is who we have raised your issue to. They have advised us last week they were looking into the issue however now I have taken over the complaint from my end, and will put pressure on them to get the issue resolved as soon as possible.
Unfortunately since they are the administrators of the Forum platform any changes like these do have to go via themselves, so it might take some time. However, as soon as I have a reply will be in touch with any updates I might have.
I do apologise for the inconvenience caused.
Kind Regards,
******
Complaints Executive
****** (Betfair)
Nov 8, 2021, 11:14 GMT
Dear Terry,
Complaint Reference Number: ********
I can confirm that TSE Global are the Forum Moderators, and is actually run by our Social Team.
The actual Forum platform however is provided by a third-party and this is who we have raised your issue to. They have advised us last week they were looking into the issue however now I have taken over the complaint from my end, and will put pressure on them to get the issue resolved as soon as possible.
Unfortunately since they are the administrators of the Forum platform any changes like these do have to go via themselves, so it might take some time. However, as soon as I have a reply will be in touch with any updates I might have.
I do apologise for the inconvenience caused.
Kind Regards,
******
Complaints Executive
Clock now right in Classic Forum. First time for about 18 months I think.
WD all
WD all
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