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Form and data hover over pop up

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By:
screaming from beneaththewaves
When: 12 Aug 21 15:05
Gruss hover-over gives you the owner, trainer, jockey plus claim, the age. weight and official rating, the sire, the dam, the dam's sire, the country of breeding, the colour, the sex, the form figures, the headgear, stall number and the forecast price.

Plus, of course, about 10,000% more bells and whistles on the page itself.
So, clearly, it can be done.
By:
FBS
When: 12 Aug 21 15:39
No reason to remove it at all.
Anyone got the email of the ceo?
By:
longbridge
When: 12 Aug 21 16:03
@shoddy

"Yeah, sick of hearing the 'due to unusually high volume of calls' pap on loop a classic too"

I didn't think BF had a telephone helplinethese days?  Where are you hearing that?
By:
Early Morning Riser
When: 12 Aug 21 16:30
My volume of bets today are down, it was handy to see who the trainer is, how many days since last run plus it's last time out placing and now wont tell you on American racing who is on Lasix or not. This site is going down hill faster than the horses i back.
By:
filho11
When: 12 Aug 21 16:31
Most racecards published feature, form position numbers of last 6 runs. Trainer, jockey, weight, jocky claim, days since last run, head gear, C, D, CD, Even wins in going, and more.
It should not even need a hover over pop up. Its just basic racecard info.
By:
Early Morning Riser
When: 12 Aug 21 16:37
signed.
By:
Early Morning Riser
When: 12 Aug 21 16:42
Even tonights meeting in Saratoga got 2 races missing on sportsbook, what a shambles this site is becoming.
By:
Emitdeb
When: 12 Aug 21 16:54
Has stopped working for me!      any ideas why? Confused
By:
elise
When: 12 Aug 21 17:08
is the down arrow to the left of no use instead?
By:
filho11
When: 12 Aug 21 17:23
20 runners, 20 clicks. not only time consuming but boring as well.
Even the pop up should not be necessary, to view the basic info that people expect from a racecard.
By:
elise
When: 12 Aug 21 17:32
in which case you're left with having a daq page up which still has the pop ups (as mentioned above) until they decide whether it's coming back
By:
sparrow
When: 12 Aug 21 17:34
Everyone on this thread needs to bombard with complaints on their chat service.  None of them will be reading this forum.
By:
sparrow
When: 12 Aug 21 17:35
*bombard betfair
By:
elise
When: 12 Aug 21 17:37
wouldn't surprise me if they've had an issue with the supplier, the data used to be fed in from a 3rd party, which is one of the reasons they rarely change info like jockey changes once it was loaded up, i don't know if that's still the same as not spoken to anyone for ages
By:
swiftynifty
When: 12 Aug 21 17:42
Isn't the supplier Timeform? Which they own.
By:
11kv
When: 12 Aug 21 17:44
Peterjackson@Betfairstopfeckingaboutwiththehoverover.com
By:
richard of york
When: 12 Aug 21 17:47
on a different subject noticed ability to bet in tote pools today as been broke all day. something not right.
By:
elise
When: 12 Aug 21 17:48
might be swifty, at one time i think it came from elsewhere
By:
shoddypotatoes
When: 12 Aug 21 17:53
longbridge,reckon they cut the phones lines years ago,or the wires went into meltdown & they think its a perfect operation.Dusty Carlsberg complaints office scene scenario springs to mind.
Just on about the everyday phoning anywhere in general.
By:
filho11
When: 12 Aug 21 17:59
Seems like Betfair now have the worst racecard i have ever seen. Horses name, jockeys name and odds.
Unless you view each runner individually. Thereby forgetting which horse drew your original attention.
By:
11kv
When: 12 Aug 21 18:00
Found this:


Betfair Help
@BetfairCS
·
9m

Hi there. A fix is being worked on at the moment, however, we have no other updates on it at this time. Our team will have it sorted as soon as possible.
- Mike B
By:
sparrow
When: 12 Aug 21 18:02
I expect they think that most just use the RP for for study.
By:
longbridge
When: 12 Aug 21 19:46
@filho11

"It should not even need a hover over pop up. Its just basic racecard info."

I'm okay with it being a hover-over I think - if you put it on the main racecard view people with small/laptop screens would complain they saw fewer runners before they scrolled off the bottom of the screen.
By:
screaming from beneaththewaves
When: 12 Aug 21 19:59
There is a lot of white space next to the runner and rider on the racecard though. Even just sticking the form figures there would be something.

I don't think it's a supplier issue, or the hover wouldn't still be functioning on the Gruss version of the betfair card.
By:
longbridge
When: 12 Aug 21 20:43
There's a lot of whitespace on my chunky widescreen monitors at home and in the office, less so on the laptop (and mine's a reasonably new and decent spec one).

If form etc were shown on the main racecard I think I would want it behind a toggle.
By:
stu
When: 13 Aug 21 10:44
Poor customer service decision again BF. Sad

Has this ever happened before...?

They should/must reinstate such basic customer service as an option at least.
By:
stu
When: 13 Aug 21 10:46
With the world of technology developments, it is ridiculous to claim it is too difficult to manage such a pop up.

And the quote 'demand' as a problem - really?? When trade on the exchange is so far below what it was???
By:
elisjohn
When: 13 Aug 21 10:47
this is very important, id rather get that back than the graph, or colours or even draw as basic starting point to study a race
By:
stu
When: 13 Aug 21 10:49
I wouldn't say more important than the graph (that is still an essential), but potentially almost equally important, yes.
By:
stu
When: 13 Aug 21 11:13
At least we've still got the Timeform picks to read, as our bible. Plain
By:
sageform
When: 13 Aug 21 12:25
Don't see the graph being much help until they start loading the stalls which is when most significant price changes happen.
By:
stu
When: 13 Aug 21 12:29
Graph can be essential for anyone who trades or hedges.
By:
filho11
When: 13 Aug 21 12:33
I now switch to Sportbooks multiples page for a quick race card view.
By:
filho11
When: 13 Aug 21 12:41
I agree the graph is essential.
By:
11kv
When: 13 Aug 21 18:35
ttt for Scottish Stew
By:
Virgin
When: 13 Aug 21 23:44
With everyone clicking away on each race, the web page is getting more hits and therefore generates more revenue for the owner from the 'internet £££'

Confused Is that how it works Confused or is that just the porn sites Laugh
By:
FBS
When: 14 Aug 21 12:12
betfair want to get this sorted quickly, why the delay?!?!
By:
The Management
When: 14 Aug 21 12:23
The lad that does all their IT has gone on holiday with his mum and dad. They are hoping he can fit in during the short window between when he returns and the first week of September (when he has to go back to school).
By:
sageform
When: 14 Aug 21 12:25
Any reason to think they intend to reinstate it?
By:
FBS
When: 14 Aug 21 12:28
This:

"Betfair Help
@BetfairCS
·
9m

Hi there. A fix is being worked on at the moment, however, we have no other updates on it at this time. Our team will have it sorted as soon as possible.
- Mike B "
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