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seems to have disappeared, so have to click each horse manually to view trainer and form ?
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didnt see yours, just put same thing up, bloody nuisance
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oh this is ****
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I am sure they will put it back.
How do we let befair know? I tried the message facilty, did not realise it was an automated bot! Where are the humans? |
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Went like that last week aswell,seems odd without it.
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It's a brave man with a lot of time on his hands that attempts to get it sorted via the chat bot imo
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makes no sense whatsoever removing this feature
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got through to what I think was a human and was told that due to problems with volume, the feature had been removed!
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petition to get the feature back.
Signed. fbs |
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Volume? Then you click on it and it appears, surely that's volume?
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FBS11 Aug 21 14:25Joined: 06 Sep 03 | Topic/replies: 281 | Blogger: FBS's blog
got through to what I think was a human and was told that due to problems with volume, the feature had been removed! Classic Betfair - people seemed to find it useful and too many of them were using it - so we've removed it!   |
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Another nail in the coffin for users.
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signed
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When they've fixed the clock
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That's the problem virgin as all of the technical team are working flat out on fixing the clock. They have a target date apparently of March 2034 to solve this massive task.
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i really not enjoying this , at least purple showing the main features by hovering over,
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6.30 leop tonight, group3 , 9 runners i could hover down the 9 in less than 5 secs seeing main requirements , now takes 30 secs to click each bloody horse and to see the details, and then only half the horses show up, click again and again to get the full list, and then start with the next horse . seriously this is no good to me,
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actually , even sportsbook is better
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I miss it!
Bring it back please betfair |
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i agree with all the above
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Big mistake. You can't even get the trainer's name without looking at the RP or Timeform sites. I thought that I must have switched it off somehow so relieved it is not just me.
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Can't just be lack of staff-someone had to switch it off.
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i like to lay 1st time out horses, it was easy to spot them before , now need to click every bloody horse, i know im going on about it but ffs
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If only there was a way of getting in touch and communicating with them
 All to busy working out how to get there EBITDA to go up by 0.00001% in order to get their bonus. |
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Flick to purple,info all there.
If only purple had got their act together & really tried to outdo this shower in continual demise. Get rid of pay to view live video for a kick off. 0% for last 6 months on Saturdays a big plus. Site stability. Suspend monkey wide awake. Winners not hitting bottom on suspend here recently. Photos & Stewards activity going on behind suspend. Deary me,where's it end? |
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shoddy, and someone to speak to on the phone
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Yeah, sick of hearing the 'due to unusually high volume of calls' pap on loop a classic too
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Reply using the message service:
"I understand. I'm afraid we're constantly making updated and due to the usage of the website, we would need to reduce some information to keep up with the volumes. You can always use alternative websites such as https://www.sportinglife.com/racing/results This website usually has accurate information with regards to trainer, form etc." Betfair have useless info like lay all and back all when you hover over those. Also the names of the football teams when you hover. We just want the info that was there before!!! |
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More replies!
"I'll raise this issue to the upper management team, Anything else I can help you with ?" "It is done by our marketing/website operating team, Due to business grounds it was removed I'll raise this to the upper department for you" I suggest we all get onto betfair and demand this feature is restored! |
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I might have looked at daq but I have not used it since I got a new Debit Card and gave up trying to register it. I have 2 monitors so can drag the RP card onto the other one.
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The Management11 Aug 21 14:11Joined: 27 Dec 00 | Topic/replies: 5,763 | Blogger: The Management's blog
It's a brave man with a lot of time on his hands that attempts to get it sorted via the chat bot imo FBS and elisjohn - if you feel very strongly about this (and it seems that you do!) - you will need to send an e-mail direct to somebody in a position of authority. Trying to get it restored via live-chat is the equivalent of thinking, that the guy driving your taxi to the airport will also be flying the plane. |
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you would really think companies would try to make using their sites the best possible experience
whereas betfair seem to want to make it the exact opposite for their customers. one must really put this down to a lack of a credible alternative |
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I am beginning to wonder, if its meant to force everyone over to Timeform for information. Personally id rather do without Timeform, as i find it pretty useless.
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It is obvious to me why they don't go overboard to please us. They make more from Sportsbook and Paddy Power! I suspect that the exchange is there to help them make the fixed odds market. what can you find on Timeform that is not on Racing Post or Sporting Life?
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I'd be more inclined to agree with a previous poster that suggested a Graduate Trainee (that doesn't bet and has never used the site) has probably "switched it off" by mistake - or maybe to "free up some space" to introduce the coloured jockey silks for the virtual-e-sports casino slot roulette 3-legged armadillo racing game.
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Daq shows the same info on hover-over, so I'll use that and also do some of my business there as a sort of reward/punishment thing. That's how warped my thinking is, but it does feel good.
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The only email address I have for them is forum@betfair.com
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from daq
elisjohn • August 11, 2021 9:25 PM BST Amor de Mi Vida Trainer: A Watson Age: 3 Weight: 9-8 LastRun: 20 Form: 515172 Jockey: James Doyle JockeyClaim: 0 Tackle: Cheek pieces tomorrows race sal 2.55 0n daq 2 |
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Signed also. Will also move to Daq if this feature isn't reinstated - a very handy way of seeing initial horse form - no logical reason to remove
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