phone number

Give them a ring - and ask THEM   

Probably because they would not have enough staff to handle questions and complaints.

onlooker thats the sort of reply i would have given

When they do it will cost you 38p/minute while you queue for an hour.

We've already got a dave numbers on ere, this one will have to be dave digits.

they still have a vip helpline number and telebet number.

if you got through they would not be able to help they would create a ticket to another department who dont bother responding