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acey deucy
16 Mar 20 12:49
Joined:
Date Joined: 29 Sep 02
| Topic/replies: 23,290 | Blogger: acey deucy's blog
Due to the Carona virus there will be a minimum forty five minute wait.Shocked
Pause Switch to Standard View Just phoned up to cancel Sky Sports.
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Report Deltâ March 16, 2020 12:59 PM GMT
I got that yesterday 45 mins


and to get an engineer, MAY earliest  [but they wont let you book that for 2 weeks hence]
Report acey deucy March 16, 2020 1:00 PM GMT
After a disastrous Cheltenham I need to make some cuts.Grin
Report 11kv March 16, 2020 1:02 PM GMT
Can't be done imo
Report bettinghelp March 16, 2020 1:06 PM GMT
I called Virgin on Saturday. Before I could even finish my sentence about cancelling BT Sport, she was breathlessly telling me they can do special deals to keep customers.

Make the most of it, imo.
Report acey deucy March 16, 2020 1:11 PM GMT
When I first phoned them up it was a 30 minute wait,when I wanted to cancel it was a forty five minute wait.
Report posy March 16, 2020 1:15 PM GMT
why not email them and at the same time stop your direct debit
Report acey deucy March 16, 2020 1:23 PM GMT
Yeah did in the end and that was not as easy as it sounds.
Report jamesdean March 16, 2020 1:30 PM GMT
What was hard about it acey?

Be doing the same shortly if get p1ssed off waiting on phone
Report Diff-rent March 16, 2020 1:36 PM GMT
BT Sport & Sky have already told customers. There will be no change or refunds on all Sport channels.


That includes pubs who are charged over £1,000 a month.
Report Diff-rent March 16, 2020 1:37 PM GMT
https://www.thesun.co.uk/sport/football/11170011/sky-sports-refund-coronavir...
Report lovegod March 16, 2020 1:39 PM GMT
To compensate you'd think they's get some of the Sky Sports News girls to get their threepennies out, not Claire Tomlinson.
Report Diff-rent March 16, 2020 1:39 PM GMT
So don't waste 40 mins ringing them. Pub owner yesterday told us no chance.
Report lovegod March 16, 2020 1:40 PM GMT
If BT and Sky aren't refunding then it would be interesting in how many renew when their agreement is up. Been thinking for a while but then renew but maybe not this time.
Report ProSniper March 16, 2020 1:52 PM GMT
Whether they dirty delay people or not, mass cancellations are now inevitable. What will happen thereafter when things return to normal is they'll all be jumping over each other to better their "deals". I'm done with ALL the money grabbing pigs. As Ali G would say, my mate Dave can get a TV Smart Stick with ALL channels for £50 a year. This is the only way to go imo.
Report metro john March 16, 2020 2:15 PM GMT
CoolLove
Report Wesdag March 16, 2020 3:12 PM GMT
unless you need sky sports for live betting purposes, why not get a mag box?
Report Willie Shafter. March 16, 2020 3:31 PM GMT
respect snipey..
Report stewarty b March 16, 2020 3:49 PM GMT
I got the same shyte about a year ago. I simply cancelled my direct debit to pay them on the 1st. They called me up on the 2nd..
Report Wesdag March 16, 2020 4:00 PM GMT
Mag Box:

Sky sports
Bt Sports
PPV events
Films
Box sets
Foreign channels
Report Wesdag March 16, 2020 4:00 PM GMT
& more
Report dustybin March 16, 2020 4:02 PM GMT
need a VPN subs though dont you wes?
Report isleham March 16, 2020 4:03 PM GMT
08001512747 vip customer..after a lot of automatic questions answered in about 1 minute..reduced £74 to £58
Report Wesdag March 16, 2020 4:08 PM GMT
no dusty, just plug into your smart tv, just make sure you've got decent broadband
Report timbuctooth March 17, 2020 12:43 AM GMT
MAG boxes are fantastic; really, really! don`t understand why people pay Sky/BT £100+ a month for a hugely inferior product.
Report timbuctooth March 17, 2020 4:43 AM GMT
I`ve no idea what officially qualifies as a `smart` tv, but all it needs to have in order to use a MAG is a HDMI socket
Report Burkey1885 March 17, 2020 6:55 AM GMT
Amazon stick with app acey every channel know to man
Including the ones u need boxing cloves LaughLaugh
Report equine flew March 17, 2020 8:08 AM GMT
^^^^^^
Unreliable
Dodgy Streams
Stops working after a while
Miles behind live pictures
Funds piracy and organised crime

You can keep it.
Report RothmanMike March 17, 2020 9:26 AM GMT
Can't get these dodgy deals on my Apple IPad, when I'm out and about.
I pay for Sky /BT Sports so I can get all when I'm away from home.
Doubt the above mentioned cheaply alternatives afford this service.
Report twizzle22 March 17, 2020 10:34 AM GMT
Just cancelled my Sky Sports package...took me 13 mins before i got through...the pleasant Scottish lady didn't try and talk me out of cancelling...all done in 5 mins.
Report Wesdag March 17, 2020 11:21 AM GMT

Mar 16, 2020 -- 11:43PM, timbuctooth wrote:


I`ve no idea what officially qualifies as a `smart` tv, but all it needs to have in order to use a MAG is a HDMI socket


internet connected = smart

Report Magic__Daps March 17, 2020 11:32 AM GMT
equine flew17 Mar 20 08:08
^^^^^^
Unreliable
Dodgy Streams
Stops working after a while
Miles behind live pictures
Funds piracy and organised crime

You can keep it.


You are more than likely talking about Kodi - which may well have dodgy streams that work sometimes or then get removed etc, and are miles behind live.

Certain things you can get on a stick (monthly or annual subs) are perfect, plenty in HD, granted you couldn't use for betting purposes due to behind live but you can't use RUK or ATR for that either. The Fury fight a few weeks ago was about 20 seconds behind live. Get a decent one and they are very good depending on what you want.
Report ItsMeSwaddle March 17, 2020 11:38 AM GMT
Better off paying for sky in my experience.

The boxes/sticks good in principle.
Report s.kenbo March 17, 2020 11:40 AM GMT
If you watch a match through Sky Sports red button, it’s a minute behind live. Fook knows why.
Report kevo March 17, 2020 11:56 AM GMT
twizzle22 17 Mar 20 10:34 
Just cancelled my Sky Sports package...took me 13 mins before i got through...the pleasant Scottish lady didn't try and talk me out of cancelling...all done in 5 mins.

                             ...................................

I cancelled my whole Sky package last year as I was fed up with their small but steady price increases that they kept sneaking in.

But totally agree about their Scottish customer service department, they are a class above most of the other ones that I have had to deal with.
Report kevo March 17, 2020 11:56 AM GMT
twizzle22 17 Mar 20 10:34 
Just cancelled my Sky Sports package...took me 13 mins before i got through...the pleasant Scottish lady didn't try and talk me out of cancelling...all done in 5 mins.

                             ...................................

I cancelled my whole Sky package last year as I was fed up with their small but steady price increases that they kept sneaking in.

But totally agree about their Scottish customer service department, they are a class above most of the other ones that I have had to deal with.
Report kevo March 17, 2020 11:56 AM GMT
twizzle22 17 Mar 20 10:34 
Just cancelled my Sky Sports package...took me 13 mins before i got through...the pleasant Scottish lady didn't try and talk me out of cancelling...all done in 5 mins.

                             ...................................

I cancelled my whole Sky package last year as I was fed up with their small but steady price increases that they kept sneaking in.

But totally agree about their Scottish customer service department, they are a class above most of the other ones that I have had to deal with.
Report timbuctooth March 17, 2020 12:18 PM GMT
equine flew 17 Mar 20 08:08 
^^^^^^
Unreliable     Incorrect
Dodgy Streams    Incorrect
Stops working after a while    Incorrect
Miles behind live pictures  Who cares if Corrie`s 40 seconds `late`?
Funds piracy and organised crime   OK, you can continue funding Rupert Murdoch

The first three of your issues with may have been true years ago, or might still be the case with some systems, but the MAG boxes suffer none of those problems.
Report kevo March 17, 2020 12:26 PM GMT
Funds piracy and organised crime   OK, you can continue funding Rupert Murdoch

An astute observation...timbuctooth.
Report timbuctooth March 17, 2020 12:35 PM GMT
Given the reprobate-ish nature of many on here, maybe a clinching argument is that MAG boxes do um, err, `Adult` content stuff; just checked, mine has 14 XXX channels and 1723 XXX movies, with maybe five or six new movies added every week.
Report equine flew March 17, 2020 1:17 PM GMT
I am happy to be corrected tim and magic-days.  Just from my (limited) experience I have been happy to pay sky for the convenience, especially when you can really haggle them down.

Sounds like these gadgets have improved, may need to look at one for the caravan.
Report s.kenbo March 17, 2020 1:34 PM GMT
I still have Sky Sports as well as the app. If you take away every sporting event you can still watch new films, new tv series, live tv, Netflix, every bookmakers channel (still sport!) catch up tv, loads of porn channels. The list is endless, and there’s probably loads more on there than I’ve not even looked at. For a small yearly fee, or even add them yourself at no cost, it’s very handy to have.

Has anybody got any box set recommendations? Preferably one that’ll last at least six weeks! Grin
Report timbuctooth March 17, 2020 1:39 PM GMT
Please do, equine, you won`t be disappointed.
I understand such gadgets used to suffer from all the types of problems people are scared of, but things have changed, at least for MAGs. I paid a one-off £45 for the box itself, and pay £15 a month; I know I might be able to get it cheaper if I looked around, but I`m far too happy with what I`ve got to be bothered. So much so that I bought five family members a box and a year`s subscription each for Christmas a year ago, telling them that if they weren`t happy with it to throw it in the bin and go back to Sky; none did, all five boxes were renewed
Report GLASGOWCALLING March 17, 2020 1:53 PM GMT
  Has anybody got any box set recommendations? Preferably one that’ll last at least six weeks! Grin


I swap between Only Fools and Horses and The Big Mart Anecdotes Thread. Happy
Report Lucky Luciano March 17, 2020 1:58 PM GMT
glasgow
the sopranos is number one for me
breaking bad
the wire once you understand what they are saying is also excellent
Report Storm Alert March 17, 2020 2:23 PM GMT
The Passage, Curfew, The Strain all good.
Report Knight Commander March 17, 2020 2:46 PM GMT
Needed subtitles for The Wire
Report Magic__Daps March 17, 2020 2:58 PM GMT
The wire once you understand it is a superb series and up there with Breaking Bad imo.

Latest/best ones I have watched on Netflix are Narcos & Narcos Mexico, El Chapo, Better call Saul, Ozark (top notch), Mindhunter, When they see us (watch the Oprah show episode after), The stranger, The end of the f***ing world.
Report the artful dodger March 17, 2020 3:14 PM GMT
Twizzle22, do you have the Sky phone number please?
Report Lucky Luciano March 17, 2020 4:31 PM GMT
Dirty John on netflix a unbelievable true story is very good
Narcos was the reason i signed up to netflix was brilliant
Report acey deucy March 17, 2020 4:43 PM GMT
Breaking bad is the Daddy.Wink
Report Wesdag March 17, 2020 4:45 PM GMT
1.Sopranos
2.The Wire
3.Breaking Bad
Report JJmbe March 17, 2020 4:51 PM GMT
I'm on my second watch of Boardwalk Empire loving every minute.
Report MythWA March 17, 2020 6:00 PM GMT
Its up to an hour now.  I tried to cancel via my account just refers me to the telephone no.  Has anybody got through if so how long was the wait?
Report liberator of the oppressed March 17, 2020 6:38 PM GMT
I spoke with a right numpty earlier today i'm paying top dollar about 50 mins to get through despicable service cancel calls seem to go into the abyss going on and on about you cannot cancel when said computer said no insisted putting me through to another CANCEL department what a total plank.
Report twizzle22 March 17, 2020 6:38 PM GMT
Twizzle22, do you have the Sky phone number please?

08001512747..i phoned this morning and they answered after 13 mins
Report liberator of the oppressed March 17, 2020 7:01 PM GMT
I'm a contract worker 45 minutes waiting and I've given up cancelled my DD they are not good BT beckons when i'm employed again I am just cannon fodder the wazzock I spoke to earlier today was a MONSTER Laugh
Report jackboo March 17, 2020 7:11 PM GMT
lol how long will it take to join chin chin chin
Report the artful dodger March 17, 2020 7:21 PM GMT
Thanks Twizzle, much appreciated.
Report NOW WE KNOW March 18, 2020 10:34 AM GMT
1 hour wait this morning!
Report big aitch March 18, 2020 11:28 AM GMT
I must ring racing TV and Sky today, I get the F1 package and all they have been showing for months are old Martin Brundle and Damon Hill features. I Think I pay £80 a month to sky so I will negotiate that.
Report Trident March 18, 2020 11:43 AM GMT
Get rid NOW of channels you no longer need. Save yourself money everyone.
Report timbuctooth March 18, 2020 12:35 PM GMT
Sky Sports F1 channel is on the MAG box,
Report dukeofpuke March 18, 2020 12:38 PM GMT
Sky are freezing all sport packages i've been told
Report big aitch March 18, 2020 1:14 PM GMT
I haven't had notification from them Duke, so it may not be true
Report NOW WE KNOW March 18, 2020 1:22 PM GMT
Actually took 37 minutes by phone to cancel Sky Sports. Online cancellation not operating, quelle surprise! Trying Racing TV now
Report NOW WE KNOW March 18, 2020 1:52 PM GMT
17 minutes. Splendid effort.
Report 11kv March 18, 2020 1:58 PM GMT
Sky have confirmed that paying customers can pause their Sky Sports subscriptions during the coronavirus (COVID-19) pandemic. The channels will have reduced sports coverage over the coming months with almost all sporting events currently cancelled or postponed, including the Premier League and Football League.
Report MythWA March 19, 2020 9:48 AM GMT
They know exactly what their doing. Why not allow us to cancel via manage your account?
Report granitjack March 19, 2020 10:30 AM GMT

Mar 18, 2020 -- 8:58AM, 11kv wrote:


Sky have confirmed that paying customers can pause their Sky Sports subscriptions during the coronavirus (COVID-19) pandemic. The channels will have reduced sports coverage over the coming months with almost all sporting events currently cancelled or postponed, including the Premier League and Football League.


Scottish lady I just spoke to said the same and ‘paused’ my sky sports to take effect from 30 days time. She did say though that talk customers now get free calls anytime regardless of your talk package (mind is only evenings and weekends).

Report big aitch March 19, 2020 12:25 PM GMT
Tried phoning SKY and got a recorded message saying there is over an hours wait but you can manage your account online, so logged in and tried to cancel sky sports only to get a message saying it can't be done online I have to ring them. Talk about going around in circles...

They must think you won't bother so they can continue taking your money.
Report impossible123 March 19, 2020 12:33 PM GMT
Just send them an email marked "URGENT" and set-out why it was sent eg recorded phone message/long waiting time, and a timetable for them to get back to you. This is to ensure there is no negative comeback regards cancellation.

It's their fault if they do not increase staffing level in this department accordingly.
Report BARROWBOY March 19, 2020 1:44 PM GMT
Increased staff to handle cancellations?they probably reduced them!
Report isleham March 19, 2020 2:35 PM GMT
sky 08001512747
Report Hushwing. March 19, 2020 3:23 PM GMT
from tomorrow you can pause your sky sports online apparently.
Report BARROWBOY March 19, 2020 3:53 PM GMT
Lots of people are saying that when they get through they are told that pausing is not an option.they have to cancel then subscribe again when they want it back,since many are on some sort of deal now it’s not worth it cos they ll have to pay the full price to get back on a couple of months down the line.if that’s the case then very iffy business practice.
Report JJmbe March 19, 2020 3:58 PM GMT

Mar 19, 2020 -- 10:23AM, Hushwing. wrote:


from tomorrow you can pause your sky sports online apparently.


Just logged in to my sky account, i can confirm a pause will be in place as of tomorrow, we shall see.

Report MythWA March 20, 2020 12:36 PM GMT
I just rang them on 08000466431 and 'paused' my Sky Sports package via an automated recording took 2 mins anybody else gone down this route?
Report isleham March 20, 2020 1:46 PM GMT
i paused mine on their website today and can still receive sports channels
Report screaming from beneaththewaves March 20, 2020 2:05 PM GMT
How did you manage that, isleham? All I get every time is

Sorry but we are having technical difficulties

Unfortunately, we have not been able to proceed with your order. Please try again later.

Start again

... ad infinitum.

Can't ring up either, being deaf. They've got me by the goolies here.
Report isleham March 20, 2020 2:19 PM GMT
sky.com
log on to account
scroll to sky sports
pause button..click on
Report isleham March 20, 2020 2:20 PM GMT
did it sometime after midnight last night
Report isleham March 20, 2020 2:22 PM GMT
note your deaf comment if you can get someone to ring for you a good number is 08001512747 answered quickly after a few automatic questions
Report doridoru March 20, 2020 2:23 PM GMT
pressed pause in the online account, got this:


Thank you for waiting

We are currently experiencing a high volume of visitors, so it may take a little longer to help with your request.

Rest assured, our first priority is ensuring that you continue to get the very best service we can provide throughout these challenging times.

There's no need to refresh your page or call us, we'll be with you as soon as we can. Thank you for your patience.

Why do I have to wait? I pressed it?
Report doridoru March 20, 2020 2:25 PM GMT
Yep a con still there to pause when I go back into it, robbing BASTARDS
Report bluenose7 March 20, 2020 2:31 PM GMT
Each time I press the pause button my picture freezes.
Report madrigal March 20, 2020 2:42 PM GMT
surely it won't be paused immediately. it will be 30 days later?
Report granitjack March 20, 2020 3:19 PM GMT
Yes that’s right madrigal.
Report madrigal March 20, 2020 3:36 PM GMT
pressed pause online
Sorry but we are having technical difficulties

ha ha
Report 1st time poster March 20, 2020 3:47 PM GMT
why don't they just follow BT  and stop everyones, obviously far to easy, save a few sheckles off the ill informed
Report BARROWBOY March 20, 2020 3:51 PM GMT
I’m informed but just can’t be arsed to bother,life’s too short.especially when we re gonna have to go through the whole routine again to get it switched back on.
Report madrigal March 20, 2020 3:55 PM GMT
pressed pause---response was---

Thank you for your order

Your new channels should be available shortly     CrazyCrazyCrazy
Report Johnny_Mustang March 20, 2020 3:56 PM GMT
MythWA

I just rang them on 08000466431 and 'paused' my Sky Sports package via an automated recording took 2 mins anybody else gone down this route?

Yes, just did exactly the same. Took 60 seconds.
Report doorman99 March 24, 2020 7:11 PM GMT
Crucial thing is you need to tell the robot you want to CANCEL Sky sports then it will ask you if you want to pause it and it is all simple. If you tell the robot you want to pause it in the beginning it will just keep mishearing you. It is all simple, get to it! 08000466431.
Report screaming from beneaththewaves March 24, 2020 8:27 PM GMT
If you do it online, you'll keep receiving an error message, but if you check your account, you'll find that your future bills have actually been reduced.

Only took me three days and about 100 attempts before I thought to check.
Report acey deucy March 24, 2020 9:45 PM GMT
I ended up sending them a message and they called me back the next Day....All sorted.Happy
Report geordie1956 March 25, 2020 7:38 PM GMT
I rang Skysports on Sunday ... left a message to say cancel Sky sports ... message came up saying do you want to Pause .. said Yes & message said something to effect it would be processed  and I thought that was it
Looked at my account usaing Interactive servces on Tuesday but still shwing Full amount payable
Tried calling them (3 times) but busy ... sent an email & reply saying they would get back to me within 48 hours (that time isn't up yet but have doubts they will)
In meantime I have logged into my Sky account to try and pause my Sky Sports but keep getting a message " We cannot process your request online right now"
So I have attempted 3 different methods to contact Sky and as far as I'm aware i'm still being billed the full amount for the Sports package which i'm not getting because there is no live sport to show
Not sure what more I can do ... except cancel my sky subs altogether ... i bet they will quickly contact me about that!
Report screaming from beneaththewaves March 25, 2020 10:46 PM GMT
Geordie, have you looked at your Future Bills.

Log onto sky.com online, go to My Account, then click on View Bill and you'll see your current bill. Along the top you'll see an option for Future Bills. Click on that and look at them, and you'll probably see your future bills reduced.

I did, despite continually getting that online Error message, and not having phoned on account of being deaf.
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