They have become a joke with their constant price rises, phone them up complain in really strong terms, say you'll just get a freeview box and tell them you're jacking it in. Think they have something in the contract now that says you can only leave in August every year, so get in quick. More than likely they will offer you a discount for a loyal customer.
They have become a joke with their constant price rises, phone them up complain in really strong terms, say you'll just get a freeview box and tell them you're jacking it in. Think they have something in the contract now that says you can only leave
Around five million Virgin Media broadband, TV and home phone customers will see price increases of up to £54/year from this autumn – but if you're affected, you can leave penalty-free or try to haggle down your bill.
The telecoms giant is writing to customers to let them know about the changes from today, and affected customers will pay the higher prices from their September or October bills.
The average price increase will be 4.9%, equivalent to £3.30/month or £39.60/year – but some could see increases of up to £4.50/mth or £54/yr.
Virgin Media last raised its prices in October and November of last year, when bills went up by 4.5%
Virgin Media won't release a full list of price changes, but says most customers will see rises of between £2.50 and £4.50/mth, and all those affected will be written to.
It says if you are affected by the price increase, you can leave your contract without paying any early termination charges. You'll need to contact Virgin Media within 30 days of receiving your notification of the price increase.
But there's no point leaving in a huff if your current deal is still the cheapest out there – so check rival providers' prices, and remember other providers also increase prices from time to time.
If you want to stick with Virgin, you're in a great position to renegotiate a better deal. Our February 2019 poll found 75% of Virgin customers who tried to haggle got a discount.
Check out our Haggle with Virgin guide for full tips on how to do this, but for starters here are a few...
Benchmark the best deal elsewhere so you ask for a realistic discount. Get through to the retentions (sometimes called disconnections) department. They have the most power to slash costs, as their job is to keep you. Use charm and be friendly. Aggression or anger will just put their back up. Don't panic if they call your bluff and say they'll disconnect you. If they won't slash the price, see if they can include any extras, such as a boosted TV package.
Out of contract? Haggle or switch
If you're out of contract there's a good chance you're paying over the odds, as you'll either have been rolled off the cheap introductory deal onto a higher tariff or overpaid from the outset.
A Virgin Media spokesperson said: "Changing prices is not a decision we take lightly. We invest more than £1 billion a year in our network and services to keep giving our customers great value.
"We are committed to giving our customers an incredible service with unrivalled connectivity, great high-quality programming and innovative new upgrades – and our customers can expect much more to come." ----------------
My Virgin bill had crept up to £80 odd by last October.
I contacted them ... Put my landline phone on a couple of Calls Contracts - Binned a load of TV Channels that I never watched - now just on the basic TV deal - along with 100mg broadband ... and got the bill down to £58 ish - on a 12-month contract - with no trouble ... they even said - "£84 - that's too much."
Money Saving Expert's Advice ...Around five million Virgin Media broadband, TV and home phone customers will see price increases of up to £54/year from this autumn – but if you're affected, you can leave penalty-free or try to haggle down your bil
I have been in dispute with this lot for over 3 months.Nothing to do with the price rises as it happens,though I agree it is a complete rip-off. For some reason they cut off my services at the beginning of April and I have never got them back. Luckily I only get TV off them,and have done so for 15 years or more but only because my then new flat was too far from the communal aerial for it to work properly. I did at least get a decent picture for years but not for the last 3 months. Dealing with them is a nightmare which is causing me a great deal of stress.I think I am going to end up going to the relevant arbitrator.
I have been in dispute with this lot for over 3 months.Nothing to do with the price rises as it happens,though I agree it is a complete rip-off. For some reason they cut off my services at the beginning of April and I have never got them back. Luckil
Sorry to hear that salmon spray. Have they not sent an engineer round ? Is the issue multiple flats all trying to run Virgin TV off basically one cable ?
Sorry to hear that salmon spray. Have they not sent an engineer round ? Is the issue multiple flats all trying to run Virgin TV off basically one cable ?