There is currently 1 person viewing this thread.
just got back home and my account has been cleaned out by someone who has hacked my account and transferred funds to poker . (which I have never used myself)
called betfair who have advised me security will look into it (no estimate of timescale)
absolutely feel sick, any advice would be welcome,
TIA
called betfair who have advised me security will look into it (no estimate of timescale)
absolutely feel sick, any advice would be welcome,
TIA
sort by:
Show
per page
Replies: 74
|
By:
These incidents rarely if ever end well for the victim.
 Best of luck with it |
|
By:
They should easily know who is behind this....... the poker they were playing I bet it was heads-up with a buddy of his.....
|
|
By:
Didn't we have a very similar post to this recently?
|
|
By:
akajak?????????
|
|
By:
I'm sure your right easygold, I was surprised that when I contacted Betfair it didn't seem to be treated with as much seriousness/urgency as if something similar happens with say a dodgy credit card transaction and you speak to the fraud department of a bank.
The Indian call centre said that I would hear from Betfair by email; All I can do is wait :-( Pizzaro; Akajak yes, that's my forum name didn't understand your ????????? |
|
By:
IIRC the last hack here a few months back was either his money lost on US or AUS racing on which the guy never bets.
|
|
By:
I remember a thread a few months back regarding a chap who'd had all the money in his account placed on a US Soccer match on the Sportsbook if my memory serves me right....
|
|
By:
can't remember what/if there was any outcome of that though
|
|
By:
Thank goodness, that has never happened to me as I always clear my account after a big antepost race, win or lose. I'd also contact Betfair customer service advisor through 'live chat' to show my disgust and concern, and to ensure Betfair addresses the issue immediately and thoroughly; it is so bad for their pr even though the missing fund cannot be transferred externally. Good luck!
|
|
By:
This seems to be happening quite a lot recently.
Having an acronym of Ace King Ace Jack Ace King as a forum name may make people sceptical though. It will be very easy to prove that you don't/haven't play poker on here though. I'm not saying for one minute that you've done this, but it would be a piece of piss to give a friend your log in details to syphon your account, (especially someone who lives a long way from you) then claim the money back. |
|
By:
The last hack was refunded IIRC after a lengthy check of the facts..
|
|
By:
Been going on For years Mate had 2 bags transferred to poker , Sadly he never got it back that was about 5 years ago.
|
|
By:
Akajak - Do you use two step authentication?
|
|
By:
2-step authentication is a must, as is self-exclusion from Poker if you don't play.
|
|
By:
It was my account that was hacked that Bigfield refers to i think see below if it helps http://community.betfair.com/horse_racing/go/thread/view/94102/30860069/account-g-emptied
All sorted(justifiably)in my favour in the end. I hope you ultimately get sorted as well mate |
|
By:
Did op have 2 stepauthentication
|
|
By:
Yes, 2 step authentication a must now. I have also self excluded from poker, casino, exchange games, arcade, bingo, vegas and macau slots (whatever that is) etc.
|
|
By:
2 step authentication is not available unless you have an i phone.
|
|
By:
we've done this before sparrow
it doesnt have to be a phone, tablets access 2-step too |
|
By:
...and phones dont have to be apple products either
|
|
By:
I'm just reporting what betfair has told me as I only have internet access via my laptop.
|
|
By:
I use it via either an ipad or an android note 8
|
|
By:
So in order to use this extra layer of security I have to buy a new gadget.
|
|
By:
Yes in a nutshell
But its not BF's security anyway, its third part software, namely google authenticator |
|
By:
party
|
|
By:
I would imagine there are quite a few users who are unable to use this for the same reasons. As a dinosaur I only use a mobile for the odd phone call and have no idea what an "android note 8" is. However, I have self excluded for poker and all the other nonsense that now exists on here.
|
|
By:
its called "3rd party authentication" sparrow. It should be obvious that it needs a 3rd party device. If you don't have one it's impossible.
|
|
By:
Well this is all gobbledygook to me. I thought Betfair was reasonably safe and if their website is hackable surely it's their responsibility ?
|
|
By:
Ok, thanks dave.
|
|
By:
even Outlook, the easiest email to hack, flags up when you are abroad.
|
|
By:
Apparently salmon we all need "2 step authentication enabled by 3rd party authentication" .
 |
|
By:
2 step security Edit
2-Step just takes a couple of minutes to activate and is really simple to use! Just follow these 3 easy steps: What sort of phone do you use? iPhone Android Windows Blackberry 1Install the Google Authenticator app from the App Store on your iPhone. 2Configure Google Authenticator Open the Google Authenticator app. Tap + and ensure Time Based is selected. Tap Scan the barcode and scan the code below using your iPhone camera. Enter the details manually instead 3Enable 2-Step Authentication Once you have scanned the barcode, enter the 6-digit code generated by Google Authenticator in the field below.  |
|
By:
I don't have a smartphone. Not an age thing I am mildly dyspraxic and haven't got the fine motor skills. I have got a tablet which I can use after a fashion though only with a stylus. Didn't even know it had a camera. It does appear to have something that looks like one but I wouldn't have a clue how to use it to take photos,never mind to scan things.
|
|
By:
You dont have to scan the image you can manually put the code in the first time to set it up
once done its as easy as opening up the app and putting the number it shows into the bf sign in box Yhat said, the pitiful picture you paint SS I doubt it would be of much use. Since the number changes every 60 seconds so you have to input six numbers in before it changes and it might be beyond you.  |
|
By:
actually it might be 30s
|
|
By:
You surprise me a little salmon but with me I have only been interested in computers and loathe mobile technology. I had a touch screen phone and just couldn't get on with it and changed back to a very basic one. I have never used a phone online and probably never will and I agree with you that Betfair are irresponsible with regard to this problem.
|
|
By:
Dusty.
 |
|
By:
As salmon said, gobbledygook of the highest order. For gods sake all people want is to put bets on not go on a technology course.
|