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WILL THIS EVER BE RIOGHT
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As previously posted, I have had this problem since start of racing last Thursday. I've done all the cookie clearing and I have tried IE and Chrome without success.
In running for me is unusable, it takes ages to refresh and its only after the race I find out if my 'lay' has been matched.
I'm using Virgin, don't know if that is an issue.
Has anyone got something I can try which will rectify this?
Thanks.
In running for me is unusable, it takes ages to refresh and its only after the race I find out if my 'lay' has been matched.
I'm using Virgin, don't know if that is an issue.
Has anyone got something I can try which will rectify this?
Thanks.
Stopped using firefox now, chrome doesn't seem to be too bad.
Down to betfair now, don't hold your breath
Down to betfair now, don't hold your breath
Switched to chrome and seems better - firefox & ie frozen - site is bloated with scripts and adverts - use mobile app if struggling
Seems to have kick started to life in last half hour
Firefox
Firefox
Using Chrome, very slow.... completely cleaned and disabled everything unnecessary on computer....
is there no affirmation of this from BF?
is there no affirmation of this from BF?
I am using Chrome on one PC and dreadful....also using Windows 10
Got another PC using Windows 7 and IE and just as bad
Got another PC using Windows 7 and IE and just as bad
chrome here and like treacle have given up the in running, pre race only.
using firefox when hovering over a horse the info box sticks on screen. Then when move to other horses those boxes stick on screen too. Screen wont refresh. Cant move from one market to another either. Tried live chat yesterday and was told nothing they could do and best to use google chrome - useless
Tried live chat yesterday and was told nothing they could do
Astonishing
Astonishing
Was on Win10 chrome at work.
now home, Win7 and IE.
Slightly different varieties of slow and not working properly, but things are definitely not right.
now home, Win7 and IE.
Slightly different varieties of slow and not working properly, but things are definitely not right.
Gave her 0/10 for everything in the customer satisfaction survey that followed
It's been hopeless yesterday and today, taking ages to accept a bet and then not loading properly
I wondered if it was the volume of internet traffic over Easter
I wondered if it was the volume of internet traffic over Easter
I'm in Windows 10 and with BT.
It was OK until a few days ago. Now the pages are taking a long time to load but even worse the refresh button is not working. I have tried putting auto-refresh on to 1sec but in fact it is refreshing about every two mins. I mainly play the US racing where you have to bet late and it's becoming a complete joke. Half the time I don't whether my bet has been matched until after the race has finished. I've tried Chrome as well as my usual Firefox and there's not much difference.
It was OK until a few days ago. Now the pages are taking a long time to load but even worse the refresh button is not working. I have tried putting auto-refresh on to 1sec but in fact it is refreshing about every two mins. I mainly play the US racing where you have to bet late and it's becoming a complete joke. Half the time I don't whether my bet has been matched until after the race has finished. I've tried Chrome as well as my usual Firefox and there's not much difference.
I just had a bet or two at Woodbine without any delay, salmon. I use Chrome on Windows 8.1.
some strange glitches happening:
was just on trump specials....went to lay the 5 being requested (on trump lasting thru 2017} for £55..........but everytime i put in 55 in the amount box it was jumping over to the odds box as though i was offering odds of 55 and not 5...........WTF?......very dangerous
be careful out there
was just on trump specials....went to lay the 5 being requested (on trump lasting thru 2017} for £55..........but everytime i put in 55 in the amount box it was jumping over to the odds box as though i was offering odds of 55 and not 5...........WTF?......very dangerous
be careful out there
Apr 16, 2017 -- 7:58PM, sparrow wrote:
I just had a bet or two at Woodbine without any delay, salmon. I use Chrome on Windows 8.1.
My laptop is only about 6 weeks old so it has Windows 10 installed.
I must admit I don't like Windows 10 ( Microsoft updated my old one without my explicit permission and I suspect it helped kill the thing 
) but tbf this one was working OK until a few days ago and I haven't noticed problems on other sites.
Hi salmon,
If your, "laptop is only about 6 weeks old," - and you are experiencing issues.
Then THAT IS worrying - as a new laptop should be 'as sweet as a nut'.
It must, therefore, be either Windows 10 compatibility (would not be surprised) - or your Internet Service Provider connection.
Knowing you, I doubt that you will have been fiddling about with, or experimenting with Settings, so the issue is, indeed, baffling - as ...
My Desktop computer is nearly 6 years old - and I have just tried various markets, and selecting prices, on Chrome, Firefox, and IE, with INSTANT response,and NO issues on all Browsers.
Likewise - were the majority of Betfair users experiencing issues - then the Forum would be awash with threads - as opposed to just this one thread.
Who is your Internet Service Provider?
If your, "laptop is only about 6 weeks old," - and you are experiencing issues.
Then THAT IS worrying - as a new laptop should be 'as sweet as a nut'.
It must, therefore, be either Windows 10 compatibility (would not be surprised) - or your Internet Service Provider connection.
Knowing you, I doubt that you will have been fiddling about with, or experimenting with Settings, so the issue is, indeed, baffling - as ...
My Desktop computer is nearly 6 years old - and I have just tried various markets, and selecting prices, on Chrome, Firefox, and IE, with INSTANT response,and NO issues on all Browsers.
Likewise - were the majority of Betfair users experiencing issues - then the Forum would be awash with threads - as opposed to just this one thread.
Who is your Internet Service Provider?
^^ onlloker, there have been various threads on this issue. I have 2 pc's and a laptop and have been having the same problems as the OP. But today all seems fine, fingers crossed.
Maybe it's an ISP problem. I'm with Sky and have experienced none of the problems shown above.
Apr 16, 2017 -- 7:58PM, broadsword wrote:
some strange glitches happening:was just on trump specials....went to lay the 5 being requested (on trump lasting thru 2017} for £55..........but everytime i put in 55 in the amount box it was jumping over to the odds box as though i was offering odds of 55 and not 5...........WTF?......very dangerousbe careful out there
i had two identical bets entered twice yesterday, both luckily went in my favour, site is far from stable be careful peolpe, also pages jumping all over the show. Im with sky sparrow so cant be that.
I'm with BT,other people having problems have said they are with other providers. onlooker is quite right that I don't mess about with settings,except in the case of auto-refresh,which didn't work so I put it back where it was. Reluctant to contact my ISP as I can't say I am having problems on other sites,including this forum,which I have separately bookmarked.
I'm using two computers, both Windows 7, and using both Chrome and Firefox with Sky as ISP. Terrible Betfair problems with slow refreshes and screen jumping around. I'm hardly playing in-running as a result because its like playing Russian roulette.
Sadly I suspect very few of us (I haven't) are contacting Betfair because we have so little faith in their customer services.
Sadly I suspect very few of us (I haven't) are contacting Betfair because we have so little faith in their customer services.
Problems here also for a few weeks, despite new PC only 2 months ago.
Have BT and just upgrading to Infinity hoping to resolve issues.
Not too optimistic having read the above posts.
Have BT and just upgrading to Infinity hoping to resolve issues.
Not too optimistic having read the above posts.
Also had problems for the past few days; just tried to put a lay up in a cricket market, 1.04 for £500. Came up as 4 for £500. Glad I double checked. Be careful out there. (using windows 7 firefox, EE my isp)
Betfair, slowwwwwwwwwwwwwwwwwwwwwww as piiiiiiiiiiiiiiiiiiiiiiisssssssssssssssssssssss
It is their fault, not someone else's; not internet provider, not settings
It is their fault, not someone else's; not internet provider, not settings
As others I have experienced jumping/changing odds, in-running is simply unusable.
What I find shocking is Betfair's complete lack of acknowledgement that there is an on-going problem, it's now 5 days.
No service announcement, no apology, at least if there was then we might think it was being dealt with and rectified. As it stands Betfair once again are treating their customers with complete disregard.
This was a great concept, now it has got so big they have forgotten(I suspect they never did) that the customer should be treated with care and consideration. The problem is that there isn't a credible alternative and I suspect if there were then Betfair would HAVE to become more customer focussed.
What I find shocking is Betfair's complete lack of acknowledgement that there is an on-going problem, it's now 5 days.
No service announcement, no apology, at least if there was then we might think it was being dealt with and rectified. As it stands Betfair once again are treating their customers with complete disregard.
This was a great concept, now it has got so big they have forgotten(I suspect they never did) that the customer should be treated with care and consideration. The problem is that there isn't a credible alternative and I suspect if there were then Betfair would HAVE to become more customer focussed.
Apr 17, 2017 -- 10:29AM, RothmanMike wrote:
Problems here also for a few weeks, despite new PC only 2 months ago.Have BT and just upgrading to Infinity hoping to resolve issues.Not too optimistic having read the above posts.
RM - Nothing to do with upgrading ur PC or ISP service. The problem lies within the Betfair platform
Just checked exchange after reading all the comments. Have to say it's working totally fine here, if anything it's quicker
than it has been, strange. All on laptop btw
than it has been, strange. All on laptop btw
Just a few races in but seems a lot better. Here's hoping.
Chrome might be the answer to my improvement as now working solely off Chrome.
everytime i try to lay at say 3.2 inrunning...i go to put the the amount to LAY in and it jumps back into the price section.....Be very carefull guys....people are going to get BURNT badly !!!!!!!!
I get that, it's not safe until the price turns blue.
yep.......site just isnt responding to clicks fast enough
Today's report so far
1...Even asked me to LOGIN to post a reply....even though already logged in
2...Bets sit there for 15 seconds before being matched even if price showing is that the price I want is is available ..A severe IN RUNNING issue
3...Changing a race on exchange takes about 15 seconds to show new race prices
4...Even though I have settings on BF to show price changes every 2 seconds it sometimes takes 10 to 15 seconds to change
5....Sometimes get error 404 when looking at BF My account
6....Need I go on about another few issues
ALL OTHER WEBSITES ARE FINE INCLUDING BETDA? (however on there you cannot watch in running on ATR races)
THESE PROBLEMS EXIST ON 2 DIFFERENT LAPTOPS USING 2 DIFFERENT OP SYSTEMS ( one on Windows 10 Chrome and one on Windows 7 IE ). BOTH HAVE HAD CACHE CLEARANCE DONE AND COOKIES CLEARED ETC ETC
HELPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPP!!!
1...Even asked me to LOGIN to post a reply....even though already logged in
2...Bets sit there for 15 seconds before being matched even if price showing is that the price I want is is available ..A severe IN RUNNING issue
3...Changing a race on exchange takes about 15 seconds to show new race prices
4...Even though I have settings on BF to show price changes every 2 seconds it sometimes takes 10 to 15 seconds to change
5....Sometimes get error 404 when looking at BF My account
6....Need I go on about another few issues
ALL OTHER WEBSITES ARE FINE INCLUDING BETDA? (however on there you cannot watch in running on ATR races)
THESE PROBLEMS EXIST ON 2 DIFFERENT LAPTOPS USING 2 DIFFERENT OP SYSTEMS ( one on Windows 10 Chrome and one on Windows 7 IE ). BOTH HAVE HAD CACHE CLEARANCE DONE AND COOKIES CLEARED ETC ETC
HELPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPP!!!
I'd settle for 10/15 secs at the moment. Mine is taking 2 mins to refresh however I set auto-refresh and the refresh button doesn't work any more.
^ Surely, then - With ALL those DIFFERENT machines, and Operating Systems, suffering similar stutterings -
That could easily point to your Internet Service Provider CONNECTION/ROUTE TO BETFAIR being flawed.
That has been an issue in the past.
That could easily point to your Internet Service Provider CONNECTION/ROUTE TO BETFAIR being flawed.
That has been an issue in the past.
seems strange that someone said on here that they were having problems with Virgin Media and I use BT and ALSO why do all other sites work OK including BET**Q
There seems to be no connection with browsers,Service Providers or even brands of computers onlooker.
What does seem common to those of us having problems is that it started about 5/6 days ago. Incidentally does anybody have a number you can ring them on to raise this issue. The customer service number on help only gives you options to make bets,payments etc.
What does seem common to those of us having problems is that it started about 5/6 days ago. Incidentally does anybody have a number you can ring them on to raise this issue. The customer service number on help only gives you options to make bets,payments etc.
ffs will you guys download one of geekstoy/gruss/betangel and stop moaning because you are using the worst possible betting interface and getting the predicted results.
I have no intention of downloading that sort of crap. I am interested in having a bet not becoming an IT geek.
salmon - 0344 871 0000 ... then Option 4
Unfortunately, though, you will nowadays be connected to somewhere in the Colonies.
Unfortunately, though, you will nowadays be connected to somewhere in the Colonies.
Does the problem not involve permissions within the browsers ? I have cleared cache and cookiesbut recall some months ago being told on the forum that ticking (or unticking) certain permissions enabled BF to operate better. Cant recall the details though,just thinking aloud.
Thanks onlooker.
I might try tomorrow if no improvement. I'm not joining pernicious ( imo ) sites such as Facebook or,even worse,Twitter just to talk to Betfair.
I might try tomorrow if no improvement. I'm not joining pernicious ( imo ) sites such as Facebook or,even worse,Twitter just to talk to Betfair.
I think there was a Windows Update last week.
Could this have had some impact on a few of you?
Could this have had some impact on a few of you?
strange all problems from last week or two have cleared without me doing anything.....will not count my chickens just yet
Apr 17, 2017 -- 2:36PM, salmon spray wrote:
I have no intention of downloading that sort of crap. I am interested in having a bet not becoming an IT geek.
from your posts in this thread, you appear to be getting very IT geeky indeed in your quest to put on a bet.
problems since windows updates last week not too bad here touch wood but not perfect
absolutely awfull here bets submitted dissappearing into the ether
It's improved for me on GB racing this afternoon.
I mainly concentrate on US racing though where it has been consistently awful for nearly a week.
Will Rogers at 7.05 will be the test for me.
I mainly concentrate on US racing though where it has been consistently awful for nearly a week.
Will Rogers at 7.05 will be the test for me.
oh christ
Weird after a good day yesterday, back to nightmare today for me.
placing a bet is slow, in running refresh is about once every 30 seconds
taking longer than an ATR live picture for bets to hit the screen
same here....started off fine but gradually deteriorating to its usual cr*p self
For anyone on Chrome; if ye right-click on refresh and reload, it does liven it up..
I give up -can't bet on here at the moment-just too frustrating. No apology or explanation from BF-they dont seem to care about their customers.
guiness2dear......you are a star mate as it worked brill for me......WHY DON'T BF CUSTOMER SERVICES DO THEIR JOB AND TELL US THE RESOLUTION...THEY ARE SH1T
Worked for me too G2D,really should have tried that mesel
I've been trying to understand the problems of the last few days and have come up with a possible conspiracy theory. Probably nuts but here it is.
Betfair have introduced a method of dealing with resource pressures by prioritising users. One of the factors pertaining to low priority is the amount of time who have been logged on (using their Betfair interface as Gruss users etc don't seem to be affected) though you seem to be able to reset your status by reloading the home page (or logging off and on presumably).
Yesterday it was fine for me until the Irish Grand National when you would expect some more activity. Today G2D identified the reloading of Betfair improved the situation. Both these events fit in.
Well that's the best I can come up with.
Betfair have introduced a method of dealing with resource pressures by prioritising users. One of the factors pertaining to low priority is the amount of time who have been logged on (using their Betfair interface as Gruss users etc don't seem to be affected) though you seem to be able to reset your status by reloading the home page (or logging off and on presumably).
Yesterday it was fine for me until the Irish Grand National when you would expect some more activity. Today G2D identified the reloading of Betfair improved the situation. Both these events fit in.
Well that's the best I can come up with.
I use the standard betfair page and have experienced no problems whatsoever. The whole thing seems a complete mystery as to why a number of users are having this trouble.
my balance repeatedly appearimg as loading
its not that big ffs
its not that big ffs
my balance repeatedly appearimg as loading
its not that big ffs
its not that big ffs
Don't think i have read any post regarding anti-virus or firewalls. They need to be temporarily turned off whilst on the exchange to see if things improve.
The problems being experienced by some will not be relieved by switching off your security.
Something has changed. Various ISPs, browsers and o/s have been mentioned, anti-virus and firewalls haven't changed.
The answer has to be with Betfair.
The answer has to be with Betfair.
Anti virus might have changed with an update, it has been known. Nothing bad is going to happen just by temporarily disabling them whilst ONLY on the Betfair site. It is one more thing to eliminate that hasn't been mentioned in this thread.
If it is a network problem then the end user will have to use something like Wireshark to get to the problem. https://www.wireshark.org
If it is a network problem then the end user will have to use something like Wireshark to get to the problem. https://www.wireshark.org
GUYS...I have copied and pasted a recommendation from guiness2dear yesterday....I have done this every couple of races and its been great for 24 hrs
( which is the best its been for a couple of weeks).....HOWEVER THIS TELLS ME THAT BF HAS A PROBLEM THAT THEY SHOULD BE FIRSTLY FIXING AND SECONDLY TELLING THEIR CUSTOMERS....If they care of course....The recommendation is below
For anyone on Chrome; if ye right-click on refresh and reload, it does liven it up..
( which is the best its been for a couple of weeks).....HOWEVER THIS TELLS ME THAT BF HAS A PROBLEM THAT THEY SHOULD BE FIRSTLY FIXING AND SECONDLY TELLING THEIR CUSTOMERS....If they care of course....The recommendation is below
For anyone on Chrome; if ye right-click on refresh and reload, it does liven it up..
makes you wonder if BF Customer Services are asleep or just don't care
Apr 19, 2017 -- 4:07PM, piston wrote:
GUYS...I have copied and pasted a recommendation from guiness2dear yesterday....I have done this every couple of races and its been great for 24 hrs ( which is the best its been for a couple of weeks).....HOWEVER THIS TELLS ME THAT BF HAS A PROBLEM THAT THEY SHOULD BE FIRSTLY FIXING AND SECONDLY TELLING THEIR CUSTOMERS....If they care of course....The recommendation is belowFor anyone on Chrome; if ye right-click on refresh and reload, it does liven it up..
right click where
; if ye right-click on REFRESH and reload, it does liven it up
houseofpain right click on your mouse and reload will come up as an option
Just worked it out im a bit slow, will give it a try thx.
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