It's an absolute farce now.

Is Raceform going under?

The worst Mickey mouse outfit on the planet could have a website restored and operational in a couple of hours, let alone the update server.

The email updates are fine and dandy but I (like many others) rely on the skeleton updates after midnight each day, part of the reason I pay seventy odd quid per month.

It makes absolutely no sense how it can take this long to resolve a tech problem.

@Muqbil -- It makes absolutely no sense how it can take this long to resolve a tech problem.

You are right it should not take this long. I work in the industry and it is a few hours, tops, which is why I think there is more to it than we've been told.

Ironically, some customers might even prefer the emailed updates, if Raceform could find a way to automate them. Another solution if they cannot resurrect the update server would be simply to upload the files three times a day to an ftp site from where we could download them.

Though that is 90 per cent of what the update server is anyway. If they've rebuilt it but can't get it to work then I'd be tempted to look at the encryption used, since RI is very old and probably cannot cope with the new stuff. And now I'm guessing which is what I said I'd not do.

I was looking into subscribing to RFI once the old RP has vanished for good. Now it sounds like this is going to vanish too?

They are testing the new version of what ever has gone wrong now my friend was complaining this morning its very shortly he was told today if ready

It worked for me. What happens? If you can open the new RI and look around then you probably installed it correctly. If it works but will not connect to the update server then you may have a firewall of some sort in which case you might need to allow or whitelist the IP address in the email.

Have you still got the decs from the email sent earlier today? You should try using those files. Remember to check the email for the instructions for the new version, if you previously had an older one.

Thats a good idea, i'll try that, see if i can get the weekend decs back in then try and sort it properly on Monday. Thanks for your help.

The technical assistance usually provided by Rcaeform Interactive is top class in my opinion, and they always help make things understandable for the less tech savvy.Its probably one of their best selling points for me.

Its also one of the few form providers that have remained constant, and resisted the urge to fiddle about with the lay out and just stuck to whats worked for the last 15/20 years or so.

Its been a rough few weeks with the new sporting life and racing post sites proving more or less unusable for me. Raceform Interactive was the one constant who i could always rely upon to keep it simple, and allow form study without making my computer freeze up.

Hopefully get back to normal next week and this will prove a one off.

Managed to download all the Decs, though cant open up any races, just get eror messages.Run-time error '1031'.

Something badly wrong my end now.

Reading a horses form has never been so difficult than these last few weeks!

I want to go back to 1998, a loose leaf version of the form book and a copy of the racing post.

Same here -- cannot connect to the server Saturday morning. As an aside, even yesterday, the results were a day behind.

Email from RI with new decs and results files:
We understand that some users are still not able to connect to our server, while others were connecting yesterday but no longer can. This is now being investigated as a matter of urgency.

Luckily it is only the Lincoln Trial at Wolverhampton today so they still have time to fix RI before the actual Lincoln.

With the demise of the Post form as we know it to a basically unusable mess, i was about to subscribe to Raceform,having second thoughts now !..are there any other alternatives that people could recommend ?  Thanks

Sunday morning: a new fix (software patch) email.

Not sure -- I think it was originally one of the pre-Access databases, possibly Foxpro. Maybe someone who links directly to it will answer.

Status ia ready to connect when I go on the update page. I try to download the decs and results and after about 30 secs of trying says failed to connect.

Been sent 2 different updates now and both don't work.

I am up and running the link they have sent me now works

Back up and running here too. This version seems a lot slicker and quicker to navigate too.

Was dreading having to use the racing post website during cheltenham week, its slow enough on a normal weekday without all the extra traffic it will be getting this week.