i know bookmakers can be bad but look at this

Contact Kate Miller, Hills PR Director, on twitter @racingkate

She is a reasonable woman, and even got my account re-opened.

The bet was £75 ew 5:20 redcar monday on Halation at 2/1. They offered me £35 ew so a small amount of money involved so I cant really understand what they are doing. Ibas are useless. I'll just keep trying to get them to answer my simple questions.

Latest email - unbelievable.

Thank you for your email.

In relation to your concern please be advised that there are times bets are captured after suspension of a certain market however this should not be accepted which leads us to make an amendments on this bet reference O/11221833/0000048/F and to settle it as void.

We can confirm that the Official off time for this race was 2014-05-19 17:24:25 and you have placed the bet at exactly 2014-05-19 17:22:08 where it should not be taken by the system that is why we have our rule under Errors or Omissions which clearly states that:

18. ERRORS OR OMISSIONS

18.1.5 where we should not have accepted, or have the right to cancel or re-settle, a bet pursuant to the Betting Rules (for example due to 'Related Contingencies');

18.2 We reserve the right to:

18.2.2 where it is not reasonably practicable to correct and re-settle under 18.2.1 above, to declare the bet void and return Your stake into Your Account;

We understand your frustration however the decision for the bet to be settled as void is final.

If you have further questions please feel free to contact us via live-chat facility for faster assistance. We are available 24/7.

Kind regards,

Can you please explain why the bet should not be taken by the system as it was some time prior to the official off time.

Can you provide me with a time after which all bets taken on this race have been voided?

Thank you

Ask them if they have voided EVERY bet placed after 17:20 on the same race. They are talking complete and utter sh1te imo...

Shocking. Hope you publicise this in every possible way - Twitter, Racing Post (well try) etc. Good luck and keep us informed of progress.

this is wild here, hills do plenty of stuff like this

my account is limited to small numbers  now however i remember them voiding out bets on my account like 8 days after the event was settled...very crude

you have to double check everything in your account with hills

mind you i must check to see are my world cup bets still there from about six months ago

they should be fined for this ,blatant corruption,its only a matter off time , when some poor guy will have a bet off a life time up and they will cry wolf, the industry needs to be regulated more , if they hand or print you a bet receipt its a formal contract , if they try use clitch in system crap bla bla , they must be held accountable , same as in shop, if they give out a bet receipt , they must honer that said bet end off chapter, !

It just beggars belief that they think they can behave like that and get away with it. Absolutely despicable behaviour.
I am mates with a Hills manager and he has got a 6 grand sleeper from a regular old boy on the 49's draw from before February and has been told that if he tells the punter about the slip it will be instant dismissal for acting against company interest.

they are taking the piss and if they have ever taken a bet after the start time (not the of time) you have got then coz they can not pick and chose which bets stand and which to void if that the rule they wish to use.

i post this earlier but just in case you miss it mail this guys betdisputeadvice@gmail.com
and ask for advice/help.
please do not give up on this the amount my be low but right is right spread the word about it best you can.

their last email to you makes absolutely no sense at all.imo a "trader" who is monitoring your account has taken the hump that you have basically got a bet to nothing on the place given that it was 20/1 bar 3.seeing that the bet was placed after the advertised off time he has cancelled your bet out of pure spite in the belief this will give him a defence in the case of any dispute.

i've just solved your problem.as there are 24 hours in a day and obviuosly you must be awake for a few of them unless you are in a coma which would mean you wouldnt have this problem

if you are an early riser lets say 6.00am you then have 11 hours 20mins to get your bet on the 5.20 at redcar

if however you have a very busy life example getting the kids to school going to work getting the kids from school going to the shops etc

and you get back home at 5.15pm and think wtf i nearly forgot to place that bet on that horse my mate told me about

and by the time you logged in and placed the bet at 5.22+ i would have a miniscule amount of sympathy for you

but i expect in this case that wasnt the case so imo its you thats got the problem playing games with a multi billion pound turnover business

my pet hate as you can gather by now is late bettors running up to the counter as the race is off why dont you all foff and grow some balls

and bet early you aint never going to beat the system even if you start to you will soon be on £10 sp only or every bet has to be rung in

I cannot work out what dukeofpuke is saying, is he having a go for you putting a late bet on (even though it was 2 mins before they were actually off).





spellingandgrammarchecker   




Date Joined:   20 Dec 10 
Add contact    21 May 14 22:07   





It just beggars belief that they think they can behave like that and get away with it. Absolutely despicable behaviour.
I am mates with a Hills manager and he has got a 6 grand sleeper from a regular old boy on the 49's draw from before February and has been told that if he tells the punter about the slip it will be instant dismissal for acting against company interest.


Regardless of the threat of being sacked surely he has to tell the old boy, if he doesn't he is no better than them imo. Tell him and pay him out, get the sack (which is doubtful) and expose them for what they really are and sue them for what can only be be unfair dismissal. I could get him in touch with someone in the press who would have no problem getting that in the mainstream papers.

Try small claims court. You have entered into a contract and they have,on the evidence provided,broken that contract. It will cost you very little, cost them a lot in adverse publicity and time.

I'm surprised that there are still people who think that IBAS is independant.

Ibas is a nice little earner for the people involved,and every single penny of that income comes from the bookmakers.



I prefer timmy1's idea.

spellingandgrammarchecker • May 21, 2014 10:07 PM BST
It just beggars belief that they think they can behave like that and get away with it. Absolutely despicable behaviour.
I am mates with a Hills manager and he has got a 6 grand sleeper from a regular old boy on the 49's draw from before February and has been told that if he tells the punter about the slip it will be instant dismissal for acting against company interest.

Any chance that you could tell the old boy?

Knowing that, would seriously play on my conscience!

He most likely fought in the war ffs!

I would tell him and fook the job off!

That is unbelievable

bannahan,

I agree totally!

So much so, that it has left me feeling indescribably sad!

Fuming here!!!!!!

A new reason:

Hi Siobhan,

Good day!

I am writing with regards to your bet O/11221833/0000048/F.

This has been reviewed by our settlers and an explanation was sent to us by our traders that the bet has been cancelled during placement after offering to you the referred terms. This is why in your transactions, the £150 stake is not reflecting and deducted from your balance. As per backoffice and server details, they have confirmed that you have not taken the offer so it was cancelled.

After further consideration, I regret to inform you that our traders will not be accepting the bet as it was not captured and no transaction took place.

Should you have other concerns, please do not hesitate to contact us. We are available 24/7.

£75 e/w on a 2-1 shot

pennypincher, presumably Hills are saying they took your bet in error because it was a bad EW race for them?

Which obviously makes that Jay B guy on their helpdesk look like a complete spiv or someone with an IQ of minus 48 for trying on the "it was a late bet, madam" routine.

It looks a pretty open and shut case on the info you have provided, I cannot believe that IBAS wouldn't settle in your favour within 24 hours if Hills are saying they voided retrospectively after the result was known because it was a bad EW race and they shouldn't have accepted the bet.

Personally would let it go to IBAS. And if IBAS don't settle in your favour, think we can start a campaign for them to be closed down as well as putting William Hills in the news for welching on straightforward bets.

I am writing with regards to your bet O/11221833/0000048/F.

This has been reviewed by our settlers and an explanation was sent to us by our traders that the bet has been cancelled during placement after offering to you the referred terms. This is why in your transactions, the £150 stake is not reflecting and deducted from your balance. As per backoffice and server details, they have confirmed that you have not taken the offer so it was cancelled.


Dear Willie Hills. Would recommend sacking your IT director for operating a database / server which creates bet refs for bets that have not have been accepted.

I am mates with a Hills manager and he has got a 6 grand sleeper from a regular old boy on the 49's draw from before February and has been told that if he tells the punter about the slip it will be instant dismissal for acting against company interest.

Just when I think the bookmaking industry cannot sink any lower, they go and surprise me. That is utterly disgusting.

My bet on Halation, placed after yours, was settled a winner, 15p R4 charged.
Hills trying it on, IMO. Agree with insideinfo, trader monitoring your account has got the hump.
If they offered a revised bet and you accepted it, they haven't got a leg to stand on.
IBAS are a TOTAL waste of time however.

regarding the sleeper bet - very very bad form if the manager does not let the old boy know , many ways to let him know about it outside of work but by not doing anything is pretty sickening stuff ....

despicable behaviour from hills here

The manager is no better than Hills if he doesn't let the punter know. Yes he maybe worried about his job but FFS he certainly cannot get the sack for that, without Hills being in some really serious trouble.

Tell the bloke and pay him out.

I know someone who is a manager of a Hills shop so I will find out what she has been told regarding sleepers etc. If it is company policy it needs to be exposed. If I was the manager being told not to pay it out I would get it in writing or recorded on phone and go straight to the press with it. Truly vile behaviour.

I noticed that Hills are now "trader referral" for winnings above £250 on clean online account bets. Swirly circle for about 30 secs to a minute whilst waiting for acceptance.

The company is now trying every trick in the book to avoid paying out or serving the shrewdies.

Regarding sleeper;

The manager has been told by his bosses not to inform customer of the sleeper. Thats exactly what he must do then. The manager has bills to pay and food to put on the table. Prob cannot afford to lose the job in this economic climate.

Even if they couldnt sack him, they surely would make life his life as difficult as possible.

My Experience with the lady crooks last year.

Placed 50 ew 4-1 shot
walked out of bookies.
walked in to chester
10 mins later felt a person grab my shoulder.
The lady crooks cashier had been running around chester trying to find me to tell me that the bet had been rejected by trader and I could only have 25ew max.
Had to then follow cashier back to the shop to straighten it out.

Felt like I had been caught shoplifting.

Regarding Sleeper

Old Boy probably knows all about the winning £6k bet. He's (foolishly)waiting to pick it up later for whatever reason. ie he may need it for something further down the line but does n't want to risk losing it back if he collects it now.

Just re-read the Sleeper post and seen it was a 49's draw bet. Now that is a bet I'm convinced the bookies will use the voiding too late tactic if one ever cops. I've occasionally done a 20p canadian using 5 of my Lottery numbers. Just as the countdown starts to getting your bet through the till leaves you with about 5 seconds to spare. I've often thought what a feckin waste of time that was because if all 5 happen to come up the knuts will only void the bet anyway. "Sorry.Taken after the Off"

Blackrock   





   22 May 14 12:27   





Regarding sleeper;

The manager has been told by his bosses not to inform customer of the sleeper. Thats exactly what he must do then. The manager has bills to pay and food to put on the table. Prob cannot afford to lose the job in this economic climate.

Even if they couldnt sack him, they surely would make life his life as difficult as possible.


He doesn't have to at all, if I was him I would tell the punter. They could make my life as much hell as possible, but at least I would go to sleep at night with a clear conscience knowing that the company I work for hasn't KNOWINGLY DEFRAUDED one of its customers.

KARMA

YING AND YANG

INNER PEACE, ETC, ETC

Probably the filthiest each way race of the day. Lucky you didn't have the bet with Coral, not only would it been rejected , there would probably now be a warrant out for your arrest!
I bet whoever taught you to gamble is a great punter to have around.

When the media are corrupt, there's nothing these companies  now think they can't get away with, imo.

If the OP uses social media, I would put this up on there, mentioning @WilliamHill, and asking others to retweet.

They can't control social media, and this is the one area they would be worried about, imho...

who bets 75ew on a 2/1 shot?

Probably better looking at the shape of race and understanding the mechanics Briggsy before asking that question , such was mathematics and make up of the race he was effectively getting 4/1 for the win part when measuring risk v profit.

Agreed...the fact that there messing him around bears that out.

Each way on a 2/1 shot? Are you Isiris?

The fact that it was an each way "thieving" bet is irrelevant. The bet was accepted, the shame and pettiness all belongs to the bookie.

exactly brian!

Brian is spot on! Absolute vile firm and they will try every trick in the book if they think you have any semblance of knowledge about the game. The treatment of the OP has hit a new low though!

Can this manager just not tell the old boy about the sleeper but make sure the old boy doesn't let on he told him?

I remember about 7 years ago. Placed some dog bets with the said company.
When a dog won  they would cancel the bet saying they wrongly took the bet
as there was a problem of licensing with the track

I rang their Shop Customer services today pretending to be a " concerned part time employee " and asked about the policy of sleepers.I said we had a customer who places loads of Tricasts and must have forgot he had a winner for £1200. The lad agreed the customer should be informed but I should check with my area manager first. I told him my manager said dont inform customer and he was shocked to tell the truth. So it mustnt be known across the company so it must be a shop policy I suspect.

how much money do they make taking late bets in the shop.........they dont tell you that your bet is not on till you go and collect but never tell you when its lost

i know one one manager got the sack for collecting peoples late bets........after the shop closed he would rumage through the bins to find the slips

it was a bit of a cheek as the firm were only doing what he was doing..........they wouldnt have gave the money  back either

funny thing that was william hill

@PennyPincher - If you drop me a line at the following address, I am happy to help you without charge. If you have a bet confirmation and a receipt number for the £25 each way they offered you, I am confident I will get you your money.

betdisputeadvice@gmail.com

latest email after threat of legal action, i kid you not:

Hi Siobhan,

Thank you for your e-mail, and we apologise for the inconvenience caused.

We also apologise for the seemingly unsatisfactory handling of your concern. We regret that you feel the attempts made to answer your query may not have been to the level that you expected from us. We have taken note of your feedback as we would like to provide the best service to our customers at all times.

We believe the matter has been explained a couple of times.

The bet in question was accepted for WIN only market. Should the bet was accepted as Each Way, the bet still lost as the place terms offered is until 3rd place only. Hence, each-way:3@1/5

Your selection is Moonvoy which based on the official results, placed 4th.

It is still to your advantage that the bet was voided and stake is refunded.

Also, as confirmed by our Settling team, the bet was rejected by the Traders and not placed and the your were not charged for it as seen from your balance.

We hope this clarifies your concern.

Kind regards,

Grace
William Hill Online
Customer Services

It's gone from being late, to win only to not captured to a different horse, It's just funny now

Same Saturday I can confirm the horse was not 100/30 but was 10/3.

Truliy Terrible stuff.

Take Legal Action  ..Take it to your MP...Go to the top or Kate Miller

Kind regards,

Grace 
------ ...

- does not appear to have a good grasp of the English language, grammar, and composition.

Nor, does she appear to be savvy, when it comes to betting ...
-------------

"The bet in question was accepted for WIN only market. Should the bet was accepted as Each Way, the bet still lost as the place terms offered is until 3rd place only. Hence, each-way:3@1/5

Your selection is Moonvoy which based on the official results, placed 4th.

It is still to your advantage that the bet was voided and stake is refunded.

Also, as confirmed by our Settling team, the bet was rejected by the Traders and not placed and the your were not charged for it as seen from your balance."
-------------

I would imagine her being far from short odds to get a job as Mr Farage's secretary. ...

they seem to have gone from trying to explain 2+2 = 5 to 2+2 = 367.....

I assume "Grace" is a completely fictional character "employed" by Willie to rile their customers even more.

If "Grace" is actually a real person and presumably higher up the food chain than the previous persons who dealt with your complaint, it only goes to prove the old adage "everyone gets promoted to their level of incompetence".

Sounds like she got promoted from window cleaner. Probably because she was cleaning the wrong windows of the building next door to Willie's HQ.....

Hills have convinced themselves the account was being used by a third party and are taking the mickey Borat style. Surely employees that incompetent cant exist?

Can they?

waffle ten pales off crap these lot the bott line with all these bookmakers if they give out a bet receipt they must honor said bet, this garbled diatribe is pathetic ! clitch in system , and our traders never exepted the bet is becoming more and more common place , its only a matter off time before some poor sod gets done out off a massive bet , the regulators need to change the law . handing out a bet receipt whether it be in text form or paper form ,it has to become a binding contract ,  morning kelly

@PennyPincher - My offer to help you receive your winnings is still open to you if you'd like to drop me an email.

pennypincher - for clarity on this matter i think you should ask Haigh to help....

not sure why you would not unless there is a significant reason to go it alone here

I have now emailed Paul. Kerrygold. Honestly just thought it would just get resolved when someone with any common sense looked at it.

Not sure you should be talking about a high street bookmaker and common sense in one sentence Penny.

Are you aware that the race your bet was placed in was Infact the grand national which if you check it was nine runner.

WELL THE GREAT WILLIAM HILL. MY MATE HAS A LITTLE PROBLEM WITH THEM BEEN GOING ON FOR NEARLY A YEAR.



support@willhill.com
11/21/13

to me



Subject: William Hill Online
Dear Peter,

Good day.

I am writing in relation to your previous Live Chat conversation with Jane, regarding the current restriction on your account. Please be advised that the Management Team is still doing an investigation on this matter. We promise to contact you via email as soon as the check has been completed.

In the mean time, we ask for your patience while the matter is being investigated.

Should you have any other queries, please do not hesitate to contact us anytime. We are here to assist you 24/7.

Kind regards,

Pearl

Customer Services
William Hill Online

[04:08:53 PM] Hi, you’re speaking to Jane A. How may I help you?
[04:10:14 PM] peter miles : just lost 265 on stock market now you say 25p is to big what is this all about
[04:10:38 PM] Jane A: I'll be more than happy to check that for you, Peter.
[04:10:49 PM] peter miles : thanks
[04:11:01 PM] Jane A: May I know what specific game you are referring to?
[04:11:06 PM] Jane A: You're Welcome.
[04:11:39 PM] peter miles : the index 5min and 1 hour markets
[04:12:16 PM] Jane A: May I know if you are referring to a Day Trader?
[04:13:14 PM] peter miles : yes
[04:13:38 PM] Jane A: I will be transferring this to our Day Trader Team.
[04:14:01 PM] Jane A: May I have your date of birth, email address and answer to security question-My first car?
[04:15:28 PM] peter miles : mini 4-8-1980 jmiles321123@gmail.com
[04:16:01 PM] Jane A: Thank you.
[04:16:42 PM] Jane A: You will be notified by our Day Trader team regarding on your query via email.
[04:17:14 PM] peter miles : great seems its ok to lose but not to win
[04:17:52 PM] Jane A: Thank you.
[04:18:07 PM] Jane A: I apologised for that, Peter.
[04:18:27 PM] peter miles : just not right is it
[04:19:00 PM] Jane A: I am sorry to hear that, Peter.
[04:19:17 PM] Jane A: Rest assured that our day trader team will contact you via email.
[04:20:08 PM] peter miles : well it will be a pleasure to hear what they have to say
[04:20:58 PM] Jane A: Is there anything else that I can help you with?
[04:22:02 PM] peter miles : anything else,why do you really think you have helped me already
[04:22:43 PM] Jane A: Do you have any other concerns?
[04:23:16 PM] peter miles : yes what the hell is happening with my account
[04:23:48 PM] Jane A: I apologised for that.
[04:24:00 PM] peter miles : restricted on everything unless of course i lose
[04:24:42 PM] Jane A: I regret to inform you that we do have a specific department on Day Trader.
[04:24:49 PM] peter miles : can not bet can not withdraw  what do you thik of this
[04:25:20 PM] Jane A: Do you mind staying on the line for 5-10 minutes while I check this matter for you?
[04:25:44 PM] peter miles : my god someone needs to monitor the way your firm behaves
[04:25:48 PM] peter miles : ok
[04:25:59 PM] Jane A: Thank you.
[04:38:43 PM] Jane A: Thank you for waiting, Peter. I will be forwarding your query to our relevant team.
[04:39:13 PM] Jane A: Rest assured that you will be responded via email regarding on your withdrawal.
[04:39:35 PM] peter miles : ok understand its not your fault--thanks anyway
[04:39:40 PM] Jane A: You're Welcome.
[04:39:45 PM] 'peter miles' disconnected ('Concluded by End-user').


[---001:002782:02380---]

peter miles        11/30/13
and 9 days later still no response

peter miles
Mar 4

to support
DEAR SIR.
              I HAVE BEEN TRYING TO WITHDRAW MY MONEY FOR APROX 6 MONTHS  NOW.
All i ever get is my account is under investigation,well i think you have to agree its a long time for any investigation to take.
I would like to be able to withdraw my money,or at the very least have some indication how long this so called investigation will take.
Every one i speak to says they can not belive that a firm of william hills reputation,would act in this manner.MOST MURDER INVESTIGATIONS DO NOT TAKE AS LONG.

   
Click here to Reply or Forward

AND THE LATEST UPDATE.

support@willhill.com
May 21 (6 days ago)

to me



Subject: HELP
Hi Peter,

Thank you for your e-mail.

Firstly, we would like to apologise for the inconvenience that this may have caused you. Unfortunately, the investigation in your account is not yet done. These investigations are usually done by another Team for the security and safety of the account and it's transactions, that is why it may take longer than expected. Surely, we would notify you immediately once we receive any updates in your account. In the meantime, we kindly ask for your patience.

If you have any other concerns you can contact us at any time. You can send us another e-mail at support@willhill.com or via our "Live Chat" link that appears in the "My Account" section when you are logged in, or by using one of the following phone numbers:

U.K.: 0800 085 6296
International: 00 800 3551 3551

Best regards,

Francis A.

Customer Services
William Hill Online

Well surely you and your team ,can now tell me what is the out come of your
8 mounth investigation into me haveing dared win from your firm.
PETER MILES

On Thu, Mar 20, 2014 at 7:26 PM, support@willhill.com
wrote:

>
>
>
> *
>


[---001:000925:28809---]
   
Click here to Reply or Forward

We have a theme, here ...

First it was GRACE ...

Now - PEARL
------

Kind regards,

Pearl

In the mean time, we ask for your patience while the matter is being investigated.

Kind regards,

Pearl
-----

Are GRACE and PEARL sisters?

Wonder which of the Colonies that they may have arrived from?

"it's transactions".

ffs

Hopefully this will lead to a few more closing their accounts with Hill Billies!

Serves you right, no sympathy for w....s like yourself!

CONER,

Why is there an investigation into your account (if you can disclose it on here)? If you have made some winning bets surely they wll just restrict you or close you down, an 8 month investigation seems ridiculous if it is just about your betting?

Get in contact with a journalist if you are completely in the right, and write to their CEO demanding a full explanation within 7 days imo. No offence but if you have only gone through their live chat and customer service I am not sure what you expect to achieve - as most are completely clueless and just follow screen instructions.

I love the way any operator on live chat, starts almost every sentence, with "Rest Assured...."

Phew, we can all breathe easy now

All these threads illustrate the futility of contacting live chat or customer service when theres a serious account problem.These people know nothing about betting & are employed simply to fob off the customer in any way possible,might as well save your breath.

peter miles
Feb 10

to gsharpe
DEAR MR SHARPE.
                           I have account with williamhill with over 5000 pounds in.
For 6 mounths your firm has refused to let me withdraw any money.
saying i am under investigation,at one time you allowed me to  bet,but not withdraw,whitch i found rather odd from such a big firm as william hill.
As i always thought if you can not win you can not lose. after i pointed this out to your customer service my account was locked.All i ever get is you are under investigation,fair enough but 6 mounths seems a very  long time .Could you please give me some indication as to how long it will take.

Graham Sharpe
Mar 20

to me
Mr Miles. I do not wish to appear unsympathetic, but my department does not have sufficient resources to handle enquiries of this nature, and I can only suggest you follow the matter up with the Customer Service department at support@williamhill.com
gs

To: Graham Sharpe
Subject: Re: HELP

Dear MR SHARPE. Its been a long long time since your company froze my winning account and stopped me from withdrawing.i have been looking on the net and am amazed to find that a lot of dodgy firms seem to do the same as your firm has done to me.
Could you please let me know how long a big big firm such as william hill need to carry out checks on someone.Its been going on for far to long now,its become ridiculas .What would you do in my position.A little help would be much appreciated.
                                                                                   PETER MILES

On Tue, Mar 4, 2014 at 3:49 PM, Graham Sharpe  wrote:
Mr Miles- although this matter appears to be in the hands of our Security Dept, I have asked them whether they can offer any suggestion as to how long it may take to resolve.gs

This is gold CONER, keep it coming

JUST FOR SWARDEAN



support@willhill.com
Feb 25

to me
Thank you for your query.

Your question has now been received and we will reply as soon as
possible.  Should you wish to update your question, please enter your
reply between the lines below.

With regards,

Customer Services
William Hill plc


Discussion Thread
---------------------------------------------------------------
Customer By Email (peter miles) - 25/02/2014 02:30 PM
Have you STOLEN MY MONEY

On Tue, Feb 4, 2014 at 3:11 PM, support@willhill.com
wrote:

THOUGHT BETFAIR WAS BAD,BUT WILLIAM HILL WANT THE FING LOT.

posted on facebook but now blocked by william hill


Hi my partner is not very happy with williamhill,when you had the instant cash out button he could win at football for a change.Then you stopped the instant part and made it 8 seconds delay.He could not seem to win then so he went to withdraw his funds.YOUR COMPANY has stopped him from being able to withdraw,but he can still bet,i think this is so wrong,its been going on for about 6 weeks now can you help,he has told me we can have xmas in tenerife if you release his money.--THANKS
December 6, 2013
William Hill
12/6, 1:17pm
William Hill
I'm sorry to hear of the trouble your partner has had with his account. The best way to go about it is for him to give our Customer Services Team a call on 08000856296. I'm sure they can help.
Regards

Thanks for reply,my partner has been in touch on plenty of occasions,but they say its out of there control,and he just has to wait until william hill check him out,but they still let him bet on the account,but like i said if he loses you keep his money but if he wins he can not withdraw,so you still keep his money.Not really fair is it,this has been goining on since you brought the 8 second delay in.About 2 mounths ago,how long would you think we have to wait,to be able to withdraw our own money.---thank you.
December 9, 2013
William Hill
12/9, 3:36pm
William Hill
If your partner could supply a username we can take a look at the account. We're not able to talk about his account with you though. The security checks are in place for your protection and if you supply the information that has been requested then it usually takes no longer than a couple of days.
December 11, 2013

and there are more

CONTACT THE COMPLETELY AND UTTERLY USELESS GAMBLING COMMISSION BECAUSE HAD THIS BEEN A SMALL INDEPENDENT THEY WOULD HAVE HAD THEIR LICENSE REVOKED BY NOW.THE GAMBLING COMMISSIONS MOTTO IS"KEEPING GAMBLING FAIR AND SAFE FOR ALL"

CONER - They cannot just keep over 5k without a proper explanation. What are you being investigated about, have they told you? Demand an answer. Personally if you have done nothing wrong, conatct the press.

I was asked to do a William Hill survey last week and one question asked how much do you trust William Hill on a basis og 1 (low) to 7 (high). I was in a generous mood and marked it as a 2! But interesting, with stories on this thread in mind, that such a question should have been asked.
I used to think that bookmakers could be trusted and a few years back, I would have unhesitatingly given a rating of 7 to that question.

AND TWITTER

PETER,
William Hill Betting replied to your Tweet!             
                 
   
       
PETER
@jmiles321123
             
any one else had funds stolen by william hill - 27 May
             More Tweets
       
PETER
@jmiles321123
             
@WillHillBet milemile12 please do not tell me to contact custer service.as i am sick of them - 27 May
   
William Hill Betting
@WillHillBet
   
@jmiles321123 Thank you. Unfortunately having checked your account this can only be dealt with by Customer Services. We apologise for that.
    
    27 May 2014 20:54
         
         Reply to @WillHillBet    Retweet     Favorite
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William Hill Betting (via Twitter)  Unsubscribe
10:00 PM (10 minutes ago)

to me
@jmiles321123 We understand, however this is being handled by Customer Service. Thanks - @WillHillBet
                   
PETER,
William Hill Betting replied to your Tweet!             
                 
   
       
PETER
@jmiles321123
             
any one else had funds stolen by william hill - 27 May
             More Tweets
       
PETER
@jmiles321123
             
@WillHillBet ok thanks but all i ever get from them is your under investigation - 27 May
   
William Hill Betting
@WillHillBet
   
@jmiles321123 We understand, however this is being handled by Customer Service. Thanks
    
    27 May 2014 21:00
         
         Reply to @WillHillBet    Retweet     Favorite
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C

@spellingandgrammarchecker - Please could you drop me a line at the following address as I would like to find out more about this unclaimed bet and try to help the punter receive his rightful winnings assuming the story is genuine.

betdisputeadvice@gmail.com

conor - your case looks like a fraud case and they take a while,
is there something you are not telling us here

i side with hills on this case until i hear more...


now the thread starter has a case against hills - he should get everything...

yea like they really give a fluck about your opinion kerrygold

Got paid out in the end, 'goodwill'. Thanks to Paul at betdispute

good news! comical though that hills refer to the paying out of a perfectly legitimate bet as "goodwill"

Well done Pennypincher (and Paul) bit I doubt there's much goodwill at Hill House for your account!

happy to see Paul got you paid out pennypincher ironic name here
i was very positive he would be able to help you



to poster insideinfo please cool down , dont be bitter

Well done once again Paul Haigh-Total Respect.

Coner, multiple accounting or something else for sure, maybe found a rick in the in-play markets and was playing both sides of the coin at same time. It sure aint a simple, I won, got account frozen thread

Update, got a letter from Hills account closed but I can still play Casino

^ they truly are t0ssers of the highest order

In most cases the threat of Court action is enough for these shysters to pay up.