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25 Mar 14
13:16
Joined:
Date Joined:
22 Aug 04
On Friday 21st March we experienced a technical issue with our payments platform processing deposits from customers. While we were attempting to reconcile these issues with the banks we took the precaution of suspending withdrawals over the weekend. Following resolution of the problem we re-enabled withdrawals for over 99.5 % of customers yesterday afternoon. We have a very small number of accounts which are still impacted and reconciliation work is on-going. We are working to restore normal service on these accounts as soon as possible.
I would like to personally apologise for the lack of communications on this subject over the weekend. I would also like to reiterate that all customer funds are held in a trust fund independent of Betfair so we can assure you that your funds are safe. I can confirm that no customers will be impacted financially as a result of the technical issue that occurred.
Ian Chuter
Group Ops Director
I would like to personally apologise for the lack of communications on this subject over the weekend. I would also like to reiterate that all customer funds are held in a trust fund independent of Betfair so we can assure you that your funds are safe. I can confirm that no customers will be impacted financially as a result of the technical issue that occurred.
Ian Chuter
Group Ops Director
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Dear Sirs,
You suspended my account and when I enquired why you told me that you were having deposit problems where funds were not leaving my bank and being received by you. In order to unsuspend my account I had to authorise you to debit my account balance with you by £1000 with the assurance that the £1000 was in fact still with my bank.
The money (in 4 amounts) HAS left my bank.
I therefore require you to recredit my account with the £1000 you have stolen from it.
If this is not done by 5pm today my solicitors will be instructed.
You suspended my account and when I enquired why you told me that you were having deposit problems where funds were not leaving my bank and being received by you. In order to unsuspend my account I had to authorise you to debit my account balance with you by £1000 with the assurance that the £1000 was in fact still with my bank.
The money (in 4 amounts) HAS left my bank.
I therefore require you to recredit my account with the £1000 you have stolen from it.
If this is not done by 5pm today my solicitors will be instructed.
Please stop complaining. Remember what happens At Betfair stays at Betfair.......just like the Fight Club slogan.
Outrageous The Kitten, they do not give a flying ****.
its a good job there is an electronic audit trail and everything can be sorted out
Well at least Mr Chuter seems to have realised they have made a complete mess of this. I note he says over the weekend though. Monday is not the weekend except for toffs and senior managers.
I can confirm that no customers will be impacted financially as a result of the technical issue that occurred.
Apart from me who was expecting to have my funds that I withdrew last week in my bank by now and not reversed to my Betfair account without my knowledge.
I now don't have enough to cover a Direct Debit that came out and will face a charge by my bank.
Shambles of a company.
Apart from me who was expecting to have my funds that I withdrew last week in my bank by now and not reversed to my Betfair account without my knowledge.
I now don't have enough to cover a Direct Debit that came out and will face a charge by my bank.
Shambles of a company.
Claim on this to betfair. You have to be reimbursed. It was their shambles that caused your issue.
This is STILL not sorted, despite there protestations of it affecting a 'minority' of customers!
It was perfectly obvious that some people were going to be impacted in that way.
MM
Where are the explanations from Betfair to its customers as to what caused the issue ? And what are the assurances that this will not/ cannot happen again !
Where are the explanations from Betfair to its customers as to what caused the issue ? And what are the assurances that this will not/ cannot happen again !
i am shocked at how many people over the last few days have said that betfair funds not being transferred back have left them short of cash or overdrawn
yes betfair has failed, but how can anyone be putting what are essential funds into a gambling site?
yes betfair has failed, but how can anyone be putting what are essential funds into a gambling site?
Have done Marilyn. I will post there laughable reply in due course.
None. As I have here,there and everywhere, I have been told my transactions are all above board, but I will have to wait 24/48 hours minimum for my money.
No mention on Monday 15,000 were affected and still 3,000 today.
No mention on Monday 15,000 were affected and still 3,000 today.
yes I also had my withdrawal reversed without my knowledge.
You're being a little naïve elise.
Betfair know better than you which is why they accept credit cards ( wrongly imo ).
Betfair know better than you which is why they accept credit cards ( wrongly imo ).
Elise, if you withdraw YOUR money , you expect it to be paid to you. If I had known there was going to be an issue I could have left more money in my account but as I KNEW (LOL) I had money coming in I didn't feel it necessary. Surely there is a law about them rejecting your withdrawal with no good reason apart from the fact they made a right balls up.
The worst thing is they didn't TELL ANYONE what was going on
The worst thing is they didn't TELL ANYONE what was going on
hardly salmon, betfair don't take the money individuals send it, sending funds you are going to need to pay bills to me is just plain daft
if you read my first post MM you will see that i say " yes betfair are at fault"
People bet on credit cards with money which isn't theirs in the first place.
Just had a call from Betfair, at last, my money has gone back to my account. It was a cash deposit (debit card) and it is being returned.
Mar 25, 2014 -- 2:05PM, salmon spray wrote:
People bet on credit cards with money which isn't theirs in the first place.
That is a very good point.
People missing the point maybe a little?,Betfair had more than just a couple of issues going on last week,Amended ludlow reversal(i was involved with that),access problems,correct amounts showing due to reversals,Time delays of hours waiting for winnings to show in accounts,then withdrawal ,and reversal of withdrawals made without accounts knowing? The whole machine was a feck up,and much deeper than individual issue as they would like to show it.
Mar 25, 2014 -- 2:07PM, metro john wrote:
People missing the point maybe a little?,Betfair had more than just a couple of issues going on last week,Amended ludlow reversal(i was involved with that),access problems,correct amounts showing due to reversals,Time delays of hours waiting for winnings to show in accounts,then withdrawal ,and reversal of withdrawals made without accounts knowing? The whole machine was a feck up,and much deeper than individual issue as they would like to show it.
Agreed.
Saying the magic word 'sorry' isn't a 'get out of jail free' card - there is absolutely NO excuse for failing to post a statement about this earlier...utterly appalling!
It's a long odds-on shot that there will be many more customers like MM that've been screwed like he has with standing orders going unpaid so who's gonna pick up those tabs Mr.Chuter?
PS - just what is this 'independent trust fund' we can be so reassured by?
It's a long odds-on shot that there will be many more customers like MM that've been screwed like he has with standing orders going unpaid so who's gonna pick up those tabs Mr.Chuter?
PS - just what is this 'independent trust fund' we can be so reassured by?
that's why it's called a credit card, but unless you live in la la land the bills coming in a few weeks
you shouldn't be reassured by ring fencing either, you don't need to think back too far to remember an exchange that seeded its markets using the customer ring fenced cash
supposedly that's not possible, but i bet if any major site does go t1is up you'd be waiting a long time to see any cash
supposedly that's not possible, but i bet if any major site does go t1is up you'd be waiting a long time to see any cash
Most banks give you a free £250 overdraft these days, why don't you have one of these accounts, gives you a £250 buffer.
Most of the major credit cards have vowed to bring in rules at the end of this year that prevent their funds from being used for gambling anyway. God knows how that's going to affect betting liquidity...
We were unable to process your withdrawal at this time. Please try again later
being trying to withdraw £5k since Saturday !
Good to know I am a 0.5%
being trying to withdraw £5k since Saturday !
Good to know I am a 0.5%
Most of the major credit cards have vowed to bring in rules at the end of this year that prevent their funds from being used for gambling anyway
why would they do this ? Its good money for them taking almost 3% of every deposit and charging interest on top of it
why would they do this ? Its good money for them taking almost 3% of every deposit and charging interest on top of it
MillionaireMaker Date Joined: 16 May 07
I can confirm that no customers will be impacted financially as a result of the technical issue that occurred.
Apart from me who was expecting to have my funds that I withdrew last week in my bank by now and not reversed to my Betfair account without my knowledge.
I now don't have enough to cover a Direct Debit that came out and will face a charge by my bank.
Shambles of a company.
IF YOU HAVENT GOT FUNDS TO COVER A DIRECT DEBIT, YOU SHOULD NOT BE GAMBLING, HTH
I can confirm that no customers will be impacted financially as a result of the technical issue that occurred.
Apart from me who was expecting to have my funds that I withdrew last week in my bank by now and not reversed to my Betfair account without my knowledge.
I now don't have enough to cover a Direct Debit that came out and will face a charge by my bank.
Shambles of a company.
IF YOU HAVENT GOT FUNDS TO COVER A DIRECT DEBIT, YOU SHOULD NOT BE GAMBLING, HTH
Big Boss - People can do what they want.
An extremely pious posting by you
HTH.
An extremely pious posting by you
HTH.
so BIG BOSS if someone worked for a company that paid them at the end of the month and told them exactly how much would be paid, but then didn't pay it. would that be the employees fault?
I had the funds you imbecile. Because I had money coming back from Betfair in time to cover them I decided to have a good weekend where I spent loads.
Now that has obviously turned out to be a poor choice, and to be honest the £10 charge I'll get is just a annoyance rather than a problem.
It is still incompetence on Betfair's behalf.
This is a gambling site however and unsurprisingly there will be compulsive gamblers on here who may well have struggled due to Betfairs incompetence.
Sincerely, Derek
Now that has obviously turned out to be a poor choice, and to be honest the £10 charge I'll get is just a annoyance rather than a problem.
It is still incompetence on Betfair's behalf.
This is a gambling site however and unsurprisingly there will be compulsive gamblers on here who may well have struggled due to Betfairs incompetence.
Sincerely, Derek
elise
Date Joined: 04 Jan 03
Add contact | Send message 25 Mar 14 12:57
i am shocked at how many people over the last few days have said that betfair funds not being transferred back have left them short of cash or overdrawn
yes betfair has failed, but how can anyone be putting what are essential funds into a gambling site?
They could be left overdrawn because they have spent what WAS in their bank account knowing that Betfair was transferring money that is THEIRS to replace what was in there. Some people only have a certain amount in an account to budget and rest maybe all in savings/ISAs etc. Not everyone who has a potless bank account is putting 'essential funds' into their Betfair accounts I doubt.
Date Joined: 04 Jan 03
Add contact | Send message 25 Mar 14 12:57
i am shocked at how many people over the last few days have said that betfair funds not being transferred back have left them short of cash or overdrawn
yes betfair has failed, but how can anyone be putting what are essential funds into a gambling site?
They could be left overdrawn because they have spent what WAS in their bank account knowing that Betfair was transferring money that is THEIRS to replace what was in there. Some people only have a certain amount in an account to budget and rest maybe all in savings/ISAs etc. Not everyone who has a potless bank account is putting 'essential funds' into their Betfair accounts I doubt.
"yes betfair has failed, but how can anyone be putting what are essential funds into a gambling site?"
That's not the issue and it's not a defence Betfair could possibly use.
The point is that regardless of whoever's fault it is, the corporates withholding punters' money (for various reasons) always profit from it and the man in the street gets goosed again!
That's not the issue and it's not a defence Betfair could possibly use.
The point is that regardless of whoever's fault it is, the corporates withholding punters' money (for various reasons) always profit from it and the man in the street gets goosed again!
MILLIONAIRE MAKER - ironic username for someone who needs to withdraw gambling monies to pay a direct debit to avoid a bank charge 
Perhaps people should ringfence enough money to cover their outgoings without relying on cyber space transfers that may or may not occur... just a thought.
Oh dear. I didn't think the Easter Holidays were till next week
Really staggering that some people on here are sticking up for BF over this.
How people decide to manage their financial affairs is surely a matter for them.
How people decide to manage their financial affairs is surely a matter for them.
"I can confirm that no customers will be impacted financially as a result of the technical issue that occurred."
Really ... I've been impacted to the tune of £500 which I was asked to deposit because to "un-suspend" my account because two deposits I made would not be processed.
The next day my bank showed them as processed, and 4 days later I still have not received my £500 back, although I have had 2 unfulfilled promises of returned phone calls. Third time Lucky
Really ... I've been impacted to the tune of £500 which I was asked to deposit because to "un-suspend" my account because two deposits I made would not be processed.
The next day my bank showed them as processed, and 4 days later I still have not received my £500 back, although I have had 2 unfulfilled promises of returned phone calls. Third time Lucky
Don't agree. There are a lot of t*ssers on here who don't have funds to gamble. I'm appalled that some people are relying on withdrawals to pay domestic bills or buy food.
W*nkers.
W*nkers.
I happen to keep nearly £20k in my current account all the time as it pays 3% up to that amount which is more than you get off any instant access savings account I can find. As I don't normally have more than £2k at most in Betfair I don't have a problem. But if my current account paid little or nothing I might well keep as little as possible in it so I COULD have been in the same situation as MM as I would have to transfer funds from my savings account which might well take too much time to meet DDs. If I had had an apparently successful withdrawal from Betfair on Fri I would have assumed it was going to hit my account probably today. I didn't know there was a problem till yesterday.
I suppose the lesson is NOT to rely on Bf being reliable which tbf they have been to my knowledge with payments until now.
I suppose the lesson is NOT to rely on Bf being reliable which tbf they have been to my knowledge with payments until now.
only two things guaranteed in this life ...............
death and taxes
death and taxes
I can deal with the bad customer service.
This however has been the final straw for me.
This however has been the final straw for me.
Joined: 10 Jan 07 | Topic/replies: 28,127 | Blogger: salmon spray's blog
I happen to keep nearly £20k in my current account all the time as it pays 3% up to that amount which is more than you get off any instant access savings account I can find.
Is that the Santander 123? If so customers must pay a monthly fee of £2. They also have to commit to paying at least £500 a month into the account and set up at least two direct debits.
I happen to keep nearly £20k in my current account all the time as it pays 3% up to that amount which is more than you get off any instant access savings account I can find.
Is that the Santander 123? If so customers must pay a monthly fee of £2. They also have to commit to paying at least £500 a month into the account and set up at least two direct debits.
don't think anyone has stuck up for betfair and i agree with axxeman
JM there are some people whos only income maybe bf ,perhaps they have set WD limits times which would be like a wage to them
..
hardly makes them gentlemen of the wrist
..
hardly makes them gentlemen of the wrist
Then they should either play Betfair professionally, for a living or get a proper job instead. Am sick to death of them bleating about their withdrawals.
Yes cj it is. You are correct about the £2 but I get more than that off various bills that I pay by DD never mind the interest. Wouldn't be surprised if they put the charge up in which case I would have to think again.
still i'm not able to do withdrawal, how it's for others?
All sorted for me. They must think you're a criminal.
i still can't do any withdrawal, also i was agree to deducted deposits amount from my account balance, it was happen, but in same day betfair debited my bank account as well
so,i have money on betfair account which are unable to process withdrawal, i have deducted by betfair all deposits from last week from my betting balance and also ihave deducted money from my bank account, it's not make sens
still says please try later for me. sent another email first 2 unanswered of course, doubt the 3rd will be answered either.
also paypal still shows you are unauthorised to use. so all still no go for me.
also paypal still shows you are unauthorised to use. so all still no go for me.
for me same, also lack any support from helpdesk, they just keep promising every day to sort it out in next 24h
Don't worry lads, it will happen. Mine hit my account today.
Mar 25, 2014 -- 4:11PM, cj180 wrote:
Joined: 10 Jan 07 | Topic/replies: 28,127 | Blogger: salmon spray's blogI happen to keep nearly £20k in my current account all the time as it pays 3% up to that amount which is more than you get off any instant access savings account I can find.Is that the Santander 123? If so customers must pay a monthly fee of £2. They also have to commit to paying at least £500 a month into the account and set up at least two direct debits.
yeah but you get more than £2 cashback on phone/tv energy council tax direct debits and the movements in and out from gambling accounts count as £500 a month.
My funds have arrived as normal after requesting a withdrawal on Sunday night.
I have a Lloyds Bank debit card and it always arrives in my bank account at 3.30pm on the 2nd working day, which it did today.
I have a Lloyds Bank debit card and it always arrives in my bank account at 3.30pm on the 2nd working day, which it did today.
They've asked me to send them my bank statement for Thurs/Fri. I had to think what they meant for a moment as I don't bank online. Still waiting for a bank statement which is due but I doubt it will be up-to-date enough to cover Thurs which will be the dodgy deposit. So I may not get anywhere for a month or more. What annoys me is my deposit was £200 on top of about £600 I already had in. Made a bit in the US eventually on Thurs night and only tried to withdraw £100 so even if my deposit hadn't gone through,and I THINK it did judging by my balance,I would have had easily enough to cover the withdrawal.
Not putting any more in till it's sorted . If I go on winning it will be business as normal but if I have the sort of sizeable loss I am prone to I will have to cease operations.
Not putting any more in till it's sorted . If I go on winning it will be business as normal but if I have the sort of sizeable loss I am prone to I will have to cease operations.
If you didn't deposit on Thurs or Fri joe you probably will not be affected.
Lot of betfair share mugs trying to make this all seem the punters fault. Truly shocking this forum needs someone like Manson to stand up against the unfairs attitude.
I've got the proceeds of house sale in my Santander account and have informed them to not allow any payments out till the 1st of next month. Not sure I like my account details floating around in cyber at the moment
I've got the proceeds of house sale in my Santander account and have informed them to not allow any payments out till the 1st of next month. Not sure I like my account details floating around in cyber at the moment
Mar 25, 2014 -- 5:20PM, salmon spray wrote:
They've asked me to send them my bank statement for Thurs/Fri. I had to think what they meant for a moment as I don't bank online. Still waiting for a bank statement which is due but I doubt it will be up-to-date enough to cover Thurs which will be the dodgy deposit. So I may not get anywhere for a month or more. What annoys me is my deposit was £200 on top of about £600 I already had in. Made a bit in the US eventually on Thurs night and only tried to withdraw £100 so even if my deposit hadn't gone through,and I THINK it did judging by my balance,I would have had easily enough to cover the withdrawal.Not putting any more in till it's sorted . If I go on winning it will be business as normal but if I have the sort of sizeable loss I am prone to I will have to cease operations.
Emailed my bank statement in too. Nothing back yet though...
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