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25 Mar 14
13:16
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Date Joined:
22 Aug 04
On Friday 21st March we experienced a technical issue with our payments platform processing deposits from customers. While we were attempting to reconcile these issues with the banks we took the precaution of suspending withdrawals over the weekend. Following resolution of the problem we re-enabled withdrawals for over 99.5 % of customers yesterday afternoon. We have a very small number of accounts which are still impacted and reconciliation work is on-going. We are working to restore normal service on these accounts as soon as possible.
I would like to personally apologise for the lack of communications on this subject over the weekend. I would also like to reiterate that all customer funds are held in a trust fund independent of Betfair so we can assure you that your funds are safe. I can confirm that no customers will be impacted financially as a result of the technical issue that occurred.
Ian Chuter
Group Ops Director
I would like to personally apologise for the lack of communications on this subject over the weekend. I would also like to reiterate that all customer funds are held in a trust fund independent of Betfair so we can assure you that your funds are safe. I can confirm that no customers will be impacted financially as a result of the technical issue that occurred.
Ian Chuter
Group Ops Director
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Replies: 75
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A very quick response to the whole issue.
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Dear Sirs,
You suspended my account and when I enquired why you told me that you were having deposit problems where funds were not leaving my bank and being received by you. In order to unsuspend my account I had to authorise you to debit my account balance with you by £1000 with the assurance that the £1000 was in fact still with my bank. The money (in 4 amounts) HAS left my bank. I therefore require you to recredit my account with the £1000 you have stolen from it. If this is not done by 5pm today my solicitors will be instructed. |
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Please stop complaining. Remember what happens At Betfair stays at Betfair.......just like the Fight Club slogan.
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Outrageous The Kitten, they do not give a flying ****.
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its a good job there is an electronic audit trail and everything can be sorted out
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Well at least Mr Chuter seems to have realised they have made a complete mess of this. I note he says over the weekend though. Monday is not the weekend except for toffs and senior managers.
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I can confirm that no customers will be impacted financially as a result of the technical issue that occurred.
Apart from me who was expecting to have my funds that I withdrew last week in my bank by now and not reversed to my Betfair account without my knowledge. I now don't have enough to cover a Direct Debit that came out and will face a charge by my bank. Shambles of a company. |
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Well you have been impacted, right in and claim.
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How can he possibly know that ?
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Claim on this to betfair. You have to be reimbursed. It was their shambles that caused your issue.
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This is STILL not sorted, despite there protestations of it affecting a 'minority' of customers!
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It was perfectly obvious that some people were going to be impacted in that way.
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*write*
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MM
Where are the explanations from Betfair to its customers as to what caused the issue ? And what are the assurances that this will not/ cannot happen again ! |
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i am shocked at how many people over the last few days have said that betfair funds not being transferred back have left them short of cash or overdrawn
yes betfair has failed, but how can anyone be putting what are essential funds into a gambling site? |
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Have done Marilyn. I will post there laughable reply in due course.
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None. As I have here,there and everywhere, I have been told my transactions are all above board, but I will have to wait 24/48 hours minimum for my money.
No mention on Monday 15,000 were affected and still 3,000 today. |
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Good luck Million.
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yes I also had my withdrawal reversed without my knowledge.
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You're being a little naïve elise.
Betfair know better than you which is why they accept credit cards ( wrongly imo ). |
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Elise, if you withdraw YOUR money , you expect it to be paid to you. If I had known there was going to be an issue I could have left more money in my account but as I KNEW (LOL) I had money coming in I didn't feel it necessary. Surely there is a law about them rejecting your withdrawal with no good reason apart from the fact they made a right balls up.
The worst thing is they didn't TELL ANYONE what was going on |
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hardly salmon, betfair don't take the money individuals send it, sending funds you are going to need to pay bills to me is just plain daft
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if you read my first post MM you will see that i say " yes betfair are at fault"
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People bet on credit cards with money which isn't theirs in the first place.
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Just had a call from Betfair, at last, my money has gone back to my account. It was a cash deposit (debit card) and it is being returned.
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Which,tbf,isn't bf's problem
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People missing the point maybe a little?,Betfair had more than just a couple of issues going on last week,Amended ludlow reversal(i was involved with that),access problems,correct amounts showing due to reversals,Time delays of hours waiting for winnings to show in accounts,then withdrawal ,and reversal of withdrawals made without accounts knowing? The whole machine was a feck up,and much deeper than individual issue as they would like to show it.
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Saying the magic word 'sorry' isn't a 'get out of jail free' card - there is absolutely NO excuse for failing to post a statement about this earlier...utterly appalling!
It's a long odds-on shot that there will be many more customers like MM that've been screwed like he has with standing orders going unpaid so who's gonna pick up those tabs Mr.Chuter? PS - just what is this 'independent trust fund' we can be so reassured by?  |
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that's why it's called a credit card, but unless you live in la la land the bills coming in a few weeks
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you shouldn't be reassured by ring fencing either, you don't need to think back too far to remember an exchange that seeded its markets using the customer ring fenced cash
supposedly that's not possible, but i bet if any major site does go t1is up you'd be waiting a long time to see any cash |
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Most banks give you a free £250 overdraft these days, why don't you have one of these accounts, gives you a £250 buffer.
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Most of the major credit cards have vowed to bring in rules at the end of this year that prevent their funds from being used for gambling anyway. God knows how that's going to affect betting liquidity...
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We were unable to process your withdrawal at this time. Please try again later
being trying to withdraw £5k since Saturday ! Good to know I am a 0.5% |
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Most of the major credit cards have vowed to bring in rules at the end of this year that prevent their funds from being used for gambling anyway
why would they do this ? Its good money for them taking almost 3% of every deposit and charging interest on top of it |
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lol at millionairemakers post
 are you del boy? |
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MillionaireMaker Date Joined: 16 May 07
I can confirm that no customers will be impacted financially as a result of the technical issue that occurred. Apart from me who was expecting to have my funds that I withdrew last week in my bank by now and not reversed to my Betfair account without my knowledge. I now don't have enough to cover a Direct Debit that came out and will face a charge by my bank. Shambles of a company. IF YOU HAVENT GOT FUNDS TO COVER A DIRECT DEBIT, YOU SHOULD NOT BE GAMBLING, HTH |
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Big Boss - People can do what they want.
An extremely pious posting by you HTH. |