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2014-03-22 15: 47 90059968850 2014-03-22 15:47
Moneybookers Withdrawal Reversal - - - 2,000.0
2014-03-22 15:58 90059997111 2014-03-22 15:58
Temporary hold - deposit issue 21032014 - - - (2,000.00)
THE FACT I WANT TO TELL YOU
1) Friday night I withdrew €. 2.000,00. To skrill/MB. The usual time to see the funds credited was, weeks ago, the next morning, also on holidays
2) Saturday,and Sunday, and today, Monday I received nothing.
3) meanwhile, reading some posts here, I aknowledged that some issues, in deposit/withdrawal activity were already come to the light.
4) On Sunday, I rang the customer service. The guy didn't have no idea. After a while he told me that the issue would have been "resolved" within 24 hours. He had just received an email noticing that
5) Nowadays the word "resolved" is a big and difficult word to trust on betfair matters business topics: platform stability, live video issues, money management , customer service (marketing)
6) In a simple word: what, in Betfair business march as one could believe the business would march ?
N O T H I N G
7) What, Betfair, in itself, is ?
8) First of all what certainly it is not: a Club. Where things may happen or not happen, where only personal willing make the Club operations possible. Certainly not, because in Betfair business, are involved,primarly, private and other’s money, those of customers. And other’s money must be “sacre”, defended by everything: also against betfair’s poor ability, technology, care.
9) She is an IT company ,and, a strong and, a financial company.
10) So, as a whole, you have to be strong, excellent, in two fields: IT &Financials. I can add a third one: Marketing. So, market expects that your IT platform be viable and reliable all time (do you know "redundancy" techniques?), and that your customers have a sense of confidence and trust on your financial operations. Laughable, uh ?
11) Betfair is also a public company with shares priced and exchanged on the stock market, and, I suppose, with some duties to guarantee the “bona fide” in their operations as to assure the market regulators and authorities that all covenants are respected. I suppose they must guarantee that they are able to run properly their own business, and the related operations. But when you run a platform that is a joke, a lv service also unaffordable, management of customers funds erratic, bizarre and creative, well, surely the market regulators, and the market,in itself, should have a say…
12) One could also expect that, sometimes, when you (you Betfair), are wrong, fail, YOU must pay you for your mistakes , not us !!
13)SO, STOOOOP writing you are so sad for our "inconveniences" caused from you !! IT ISN'T TRUE !!!
14) You don’t care your customers at all: If it was so, you would kindly inform them, solve their problems and make amends for errors (money lost, time lost, no confidence with operations (betting/trading), no certainty of your money coming back)….
15) Well, sorry for wandering about…Let’s go back to the matter of my 2k wandering euros.
16) Yesterday morning, I checked my statement. And, big surprise, I "discovered" what you already read in first lines of this thread.
17) First of all: in the “statement lines” you can read of 2.000 euros being transferred back to my account, and then put, 11 minutes later “on hold”. (Means: we betfair, prefer to keep in our pockets your money…)
But, in the “sorted” account statement “only deposit & withdrawal requests” there is no trace at all of the given accountability writings…..HOW THE HELL IS POSSIBLE THAT A ACCOUNTABILITY WRITIN IS IN A DOCUMENT AND NOT IN ANOTHER USING SAME SOURCES ?(documents)
18) My money was credited back saturday, at 15,47 (I wasn't logged), then, surprisingly, put again "on hold".
19) The first question: If I was logged, and the credit stated is true, I could have withdrawn to a new methods (i.g. credit card), or used the funds for some events
20) The second: why betfair didn't emailed me of the credit back
21) WHY the funds were, 11 minutes later, put "on hold" ?
22) From that moment, my money, is neither on my account, neither "travelling" to the final destination...simply my money is in Betfair' pocket...
23) One (me) could argue that if someone (betfair) has a problem in doing something (issues in managing other's money) ,should let the market know it. With huge capital letters, like "STOP GIVING AWAY YOUR MONEY:::WE HAVE NO IDEA IF AND WHEN, IT WILL BE AGAIN YOURS..."
24) So one could conclude that we are facing a company that:
a. is unable to run properly their own business
b. withhold customer’s money with no reasons
c. doesn’t stop operations she is, de facto, unable to manage
d. she keeps customers affected by the problem with no explainations at all
e. she has no idea of how and when solve the problem
25) Because, as Immanuel Kant quoted “nothing is more true than reality” I strongly believe that Betfair, as we say in Italy, “è alla canna del gas”, so my modest advice is to immediately withdraw all your funds and say bye bye, to this aged masterpiece, that, has constantly regressed, notwithstanding the love, and the proud to be betfairians that was common at most of us, me included.
Finally I add here the emails (sorry, in Italian, as a proof of what I wrote them ,and what them answered).
This thread will be quicly pulled, I suppose. Please if of interest, make a copy and deliver it to friends.
However I’m just starting a blog: whyleavebetfair.blogspot.com
Venerdi ho trasferito €.2000 dal conto betfair "..." a skrill/moneybookers.
Ho sempre trovato l'accredito il giorno dopo. Sabato(ieri) niente è accaduto.
Oggi,ancora,non ho notizie dei miei fondi.
Il vs. call center cade dalle nuvole, e dice che si informa. Mi comunica che "avete dei problemi".
Controllo il mio e/c e, sorpresa !!
Nell'e/c completo vedo che ieri,sabato, alle ore 15,47 "avreste" riaccreditato il mio conto (nessuna notizia da voi). per poi alle 15,58, 11 minuti dopo, lo avete messo "on hold".
Nell'e/C "deposit & Withdrawals only", l'operazione non appare nemmeno !! Questo mi sembra molto molto scorretto se non peggio.. Che razza di contabilità tenete, con storni fuori contabilità ? Pretendo che il movimento di storno appaia in tutte le "versioni" dei vs.filtri.
La cosa incredibile è che del fatto che vi state indebitamente trattenendo soldi miei, non avete ritenuto darmene alcuna notizia !!
E' questo il servizio che ritenete offrire ai clienti ? In generale il sito va down ogni due per tre, il live è spesso scandaloso, ove non assente...ma è sempre il vs. "customer" che ci deve rimettere ? Voi non pagate mai pegno ?
Voi avete da giorni problemi,come si rileva dal forum, ma non avete disabilitato le funzioni di "deposito" "ritiro". E' corretto ?
Devo sottolineare che trattenere denaro non vostro ha un preciso connotazione legale e giudiziaria.
Mi riservo di far circolare qs mail ove opportuno.
Grazie per aver contattato l’assistenza Betfair. Ti confermiamo di aver ricevuto la tua email.
Un operatore Betfair risponderà alla tua richiesta di assistenza il prima possibile. Per le comunicazioni urgenti, ti consigliamo di contattarci telefonicamente al numero +44 (0) 203 059 6447 dalle ore 10:00 alle 18:30.
Cordiali Saluti,
Betfair
**** Questo e` un messaggio automatico, ti preghiamo di non rispondere ****
Gentile Claudio,
Ti ringraziamo per averci contattato.
Ti informo che al momento abbiamo un problema tecnico con la funzione PRELIEVI.
Tale funzione verra` ripristinata entro domani.
Cordiali saluti,
Carlo Frasca
Betfair Helpdesk
Assistenza Tel: +44(0) 203 059 6447
sono passate 21 ore da quando Carlo Frasca mi ha "rassicurato" che il problema, ormai perdurante da venerdi, sarebbe stato risolto. Ovviamente non è così. Trovo poi sorprendente, che di tutte le altre considerazioni della mia email non si faccia alcun cenno. "come cosa non scritta"...
Francamente, oltre al disservizio, mi sembra censurabile anche il livello di buona creanza.
Mi riservo ogni azione per la persistente appropriazione indebita di miei fondi. Provate ad immaginare se in una banca, in qualunque cenciosa banca del mondo, ad un cliente si dicesse che non può ritirare i propri fondi per un problema tecnico. Ma è il vostro mestiere, signori cari, non un evenienza accidentale, come guerre e terremoti !!
Sono senza parole, ma saprò recuperarle in atti formali.
......
Il giorno 23 marzo 2014 14:46, ha scritto:
Moneybookers Withdrawal Reversal - - - 2,000.0
2014-03-22 15:58 90059997111 2014-03-22 15:58
Temporary hold - deposit issue 21032014 - - - (2,000.00)
THE FACT I WANT TO TELL YOU
1) Friday night I withdrew €. 2.000,00. To skrill/MB. The usual time to see the funds credited was, weeks ago, the next morning, also on holidays
2) Saturday,and Sunday, and today, Monday I received nothing.
3) meanwhile, reading some posts here, I aknowledged that some issues, in deposit/withdrawal activity were already come to the light.
4) On Sunday, I rang the customer service. The guy didn't have no idea. After a while he told me that the issue would have been "resolved" within 24 hours. He had just received an email noticing that
5) Nowadays the word "resolved" is a big and difficult word to trust on betfair matters business topics: platform stability, live video issues, money management , customer service (marketing)
6) In a simple word: what, in Betfair business march as one could believe the business would march ?
N O T H I N G
7) What, Betfair, in itself, is ?
8) First of all what certainly it is not: a Club. Where things may happen or not happen, where only personal willing make the Club operations possible. Certainly not, because in Betfair business, are involved,primarly, private and other’s money, those of customers. And other’s money must be “sacre”, defended by everything: also against betfair’s poor ability, technology, care.
9) She is an IT company ,and, a strong and, a financial company.
10) So, as a whole, you have to be strong, excellent, in two fields: IT &Financials. I can add a third one: Marketing. So, market expects that your IT platform be viable and reliable all time (do you know "redundancy" techniques?), and that your customers have a sense of confidence and trust on your financial operations. Laughable, uh ?
11) Betfair is also a public company with shares priced and exchanged on the stock market, and, I suppose, with some duties to guarantee the “bona fide” in their operations as to assure the market regulators and authorities that all covenants are respected. I suppose they must guarantee that they are able to run properly their own business, and the related operations. But when you run a platform that is a joke, a lv service also unaffordable, management of customers funds erratic, bizarre and creative, well, surely the market regulators, and the market,in itself, should have a say…
12) One could also expect that, sometimes, when you (you Betfair), are wrong, fail, YOU must pay you for your mistakes , not us !!
13)SO, STOOOOP writing you are so sad for our "inconveniences" caused from you !! IT ISN'T TRUE !!!
14) You don’t care your customers at all: If it was so, you would kindly inform them, solve their problems and make amends for errors (money lost, time lost, no confidence with operations (betting/trading), no certainty of your money coming back)….
15) Well, sorry for wandering about…Let’s go back to the matter of my 2k wandering euros.
16) Yesterday morning, I checked my statement. And, big surprise, I "discovered" what you already read in first lines of this thread.
17) First of all: in the “statement lines” you can read of 2.000 euros being transferred back to my account, and then put, 11 minutes later “on hold”. (Means: we betfair, prefer to keep in our pockets your money…)
But, in the “sorted” account statement “only deposit & withdrawal requests” there is no trace at all of the given accountability writings…..HOW THE HELL IS POSSIBLE THAT A ACCOUNTABILITY WRITIN IS IN A DOCUMENT AND NOT IN ANOTHER USING SAME SOURCES ?(documents)
18) My money was credited back saturday, at 15,47 (I wasn't logged), then, surprisingly, put again "on hold".
19) The first question: If I was logged, and the credit stated is true, I could have withdrawn to a new methods (i.g. credit card), or used the funds for some events
20) The second: why betfair didn't emailed me of the credit back
21) WHY the funds were, 11 minutes later, put "on hold" ?
22) From that moment, my money, is neither on my account, neither "travelling" to the final destination...simply my money is in Betfair' pocket...
23) One (me) could argue that if someone (betfair) has a problem in doing something (issues in managing other's money) ,should let the market know it. With huge capital letters, like "STOP GIVING AWAY YOUR MONEY:::WE HAVE NO IDEA IF AND WHEN, IT WILL BE AGAIN YOURS..."
24) So one could conclude that we are facing a company that:
a. is unable to run properly their own business
b. withhold customer’s money with no reasons
c. doesn’t stop operations she is, de facto, unable to manage
d. she keeps customers affected by the problem with no explainations at all
e. she has no idea of how and when solve the problem
25) Because, as Immanuel Kant quoted “nothing is more true than reality” I strongly believe that Betfair, as we say in Italy, “è alla canna del gas”, so my modest advice is to immediately withdraw all your funds and say bye bye, to this aged masterpiece, that, has constantly regressed, notwithstanding the love, and the proud to be betfairians that was common at most of us, me included.
Finally I add here the emails (sorry, in Italian, as a proof of what I wrote them ,and what them answered).
This thread will be quicly pulled, I suppose. Please if of interest, make a copy and deliver it to friends.
However I’m just starting a blog: whyleavebetfair.blogspot.com
Venerdi ho trasferito €.2000 dal conto betfair "..." a skrill/moneybookers.
Ho sempre trovato l'accredito il giorno dopo. Sabato(ieri) niente è accaduto.
Oggi,ancora,non ho notizie dei miei fondi.
Il vs. call center cade dalle nuvole, e dice che si informa. Mi comunica che "avete dei problemi".
Controllo il mio e/c e, sorpresa !!
Nell'e/c completo vedo che ieri,sabato, alle ore 15,47 "avreste" riaccreditato il mio conto (nessuna notizia da voi). per poi alle 15,58, 11 minuti dopo, lo avete messo "on hold".
Nell'e/C "deposit & Withdrawals only", l'operazione non appare nemmeno !! Questo mi sembra molto molto scorretto se non peggio.. Che razza di contabilità tenete, con storni fuori contabilità ? Pretendo che il movimento di storno appaia in tutte le "versioni" dei vs.filtri.
La cosa incredibile è che del fatto che vi state indebitamente trattenendo soldi miei, non avete ritenuto darmene alcuna notizia !!
E' questo il servizio che ritenete offrire ai clienti ? In generale il sito va down ogni due per tre, il live è spesso scandaloso, ove non assente...ma è sempre il vs. "customer" che ci deve rimettere ? Voi non pagate mai pegno ?
Voi avete da giorni problemi,come si rileva dal forum, ma non avete disabilitato le funzioni di "deposito" "ritiro". E' corretto ?
Devo sottolineare che trattenere denaro non vostro ha un preciso connotazione legale e giudiziaria.
Mi riservo di far circolare qs mail ove opportuno.
Grazie per aver contattato l’assistenza Betfair. Ti confermiamo di aver ricevuto la tua email.
Un operatore Betfair risponderà alla tua richiesta di assistenza il prima possibile. Per le comunicazioni urgenti, ti consigliamo di contattarci telefonicamente al numero +44 (0) 203 059 6447 dalle ore 10:00 alle 18:30.
Cordiali Saluti,
Betfair
**** Questo e` un messaggio automatico, ti preghiamo di non rispondere ****
Gentile Claudio,
Ti ringraziamo per averci contattato.
Ti informo che al momento abbiamo un problema tecnico con la funzione PRELIEVI.
Tale funzione verra` ripristinata entro domani.
Cordiali saluti,
Carlo Frasca
Betfair Helpdesk
Assistenza Tel: +44(0) 203 059 6447
sono passate 21 ore da quando Carlo Frasca mi ha "rassicurato" che il problema, ormai perdurante da venerdi, sarebbe stato risolto. Ovviamente non è così. Trovo poi sorprendente, che di tutte le altre considerazioni della mia email non si faccia alcun cenno. "come cosa non scritta"...
Francamente, oltre al disservizio, mi sembra censurabile anche il livello di buona creanza.
Mi riservo ogni azione per la persistente appropriazione indebita di miei fondi. Provate ad immaginare se in una banca, in qualunque cenciosa banca del mondo, ad un cliente si dicesse che non può ritirare i propri fondi per un problema tecnico. Ma è il vostro mestiere, signori cari, non un evenienza accidentale, come guerre e terremoti !!
Sono senza parole, ma saprò recuperarle in atti formali.
......
Il giorno 23 marzo 2014 14:46, ha scritto:
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