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I'm sorry but if they have effectively been given people credit via debit cards , they should be refused a Gambling Commission license (when the new law comes in) unless the entire senior management are removed.
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ive been told that by two people at the call centre, one a manager i demanded to speak to.
it stinks doesn't it. business day ends in 14 minutes and they've done nothing. |
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They've been promising an update all day on Twitter.
Hmmmmm. Perhaps the shares falling off a cliff WOULD wake them up. |
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whatever it will be for sure not any news from bf today
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i've been promised that i'll have my money this evening.
if there were a market id steam all over 1.05 that i won't. |
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To be honest, this has now gone beyond poor customer service.
To have no announcement or make no effort to contact customers who's money their are with-holding is diabolical. When this is finally resolved, i shall be using Purple only for the next 6 months, i'm a drop in the ocean to them, but i hope many others will at least boycott them for a few days to show the level of disgust at how their custom is treated. |
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It's a shambles. The funny thing is, most people are actually quite reasonable if things are explained properly and they are given regular updates. The wall of silence is just insulting.
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Has anyone emailed them ?
What was Betfairs response/explanation ? |
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the general response is, sorry, techincal issue, were working on it.
you won't get an answer unless you harass them |
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poor show this from betfair,poor form
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Spoke to someone there and he said they didn't want to make an announcement in case they scare away business.
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I've spoken twice to Customer Sales Reps who are told me that there was a big meeting at 2pm - not sure how this resolves anything.
I was even offered a Free £10 bet, which i declined as quite frankly there is no point me picking a winner if i cant ever get paid for it. If my bank treated me like this i'd leave!! |
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i urge everybody to tweet them, and retweet others complaints. see if we can get it noticed by the outer world.
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