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Another great PR disaster

katverrat

26 Jan 14 17:09

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Date Joined: 19 Aug 11

| Topic/replies: 221 | Blogger: katverrat's blog

All we need to know is what are you intending to do to settle (or not) re the 2.55

Over 2 hours and no information - if you just said we're looking into it, that would help.....

but no - complete silence

hang your customer service head in shame

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birch2

Report birch2 • January 26, 2014 6:13 PM GMT

The 17:00 post,although quite late and rather vague, by BCS - goes some way in letting their customers
know they are still dealing with it

What's needed is regular updates

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