live video

Here we are SIX HOURS LATER, no resolution (unacceptable but perhaps understandable) AND NO SERVICE UPDATE (unacceptable AND UNFORGIVABLE)

Yes what's taking so long - getting this message -

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blackbarn • December 20, 2013 6:38 PM GMT
Here we are SIX HOURS LATER, no resolution (unacceptable but perhaps understandable) AND NO SERVICE UPDATE (unacceptable AND UNFORGIVABLE)

merry xmas

Its really good paying a premium charge for a ****g POS service.

Dundalk gone

think Dundalk's late as usual,ok here going to post.

last was about 10 mins late

Still not working here. Except obviously via Sportsbook. Which seems a much better LV service than I've previously encountered.

And 6 hours later,
Still
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7 hours later and it's still the same.

What a joke.

This one could run and run  The customer "service" staff have all gone home, and only management are "in charge" of this mad-house.

OVER EIGHT HOURS NOW SINCE THE ISSUE WAS IDENTIFIED AND DEAFENING SILENCE CONTINUES.

THEY DON'T KNOW WHAT THEY'RE DOING, I AM CERTAIN THAT THEY DON'T KNOW WHAT THEY'RE DOING.

The service announcement of 12.30 today remains as is, with no update.

These announcements usually disappear WITHOUT trace and WITHOUT update, in the hope that the particular problem has been solved or more usually that Betfair customers have resigned themselves that this was just another Bf Video problem to be blamed on a third party supplier.

An update on the status and possible resolution of the problem reported at lunchtime today is awaited.

Still the same here - let's hope that sportsbook saves the day again because it doesn't look as though BF's engineers who have been working urgently and as a matter of the highest priority for 24 hours will.

Disgraceful - nearly a full dfay and the bunch of ****s can't fix it

managed the SA racing on the new site

Ffs, where is the live video on sportsbook?????

This is the site that never malfunctions, according to the heirarchy

Good start to the day can't log in although i am logged in, what a f00kin mess this site is some days.

at least its not just me lol

Hate to admit it, but working fine again here.

mine is the same as yesterday, video works on the exchange on new site but still not working on old site.

They seem to have taken away the video log in that phucked us yesterday.

Working fine on Purple,might as well bet and watch there!Free to watch .

it was fine for me yesterday
now i cant log in to it


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Mine worked fine yesterday but I'm having this problem today aswell.

Does a day go by and there isnt an issue.
What are purple doing so wrong that people dont migrate?

Was fine here yesterday, cannot log in today.

WTF are they up to? Starting to think it is intentional

how hard is it to disable the log in ffs

It's very stuttery on sportsbook...they are obviously trying to force the sportsbook site on to people over the christmas period.

its interesting that some were effected yesterday and others today.

Perhaps it is a server related issue?

Exactly duffy.

Also, if you try to join a race after it starts, you're not able to saying it's finished!!

i am getting it now from the race market on the new site

Below is the latest from Betfair. The English is awful. I cannot understand it.

I have had enough. We have had three days of this now. I have just looked at the other company (purple) and their liquidity looks a lot better than it used to. I am going to try them now. Suggest we vote with our feet. Betfair do not deserve my business.

As workaround for the Live Video issues, if you are accessing via the embedded player on the market via of the new site, Live Video should be available. You can turn this on by going to 'Display Options' and clicking the 'Display Live Video' option.

The issue with livevideo.betfair.com continues to be investigated.

Apologies for any inconvenience caused.

As workaround for the Live Video issues, if you are accessing via the embedded player on the market via of the new site, Live Video should be available. You can turn this on by going to 'Display Options' and clicking the 'Display Live Video' option.

The issue with livevideo.betfair.com continues to be investigated.

Apologies for any inconvenience caused.

That doesn't work.

works for me

The live video on sportsbook drains all the cpu too!

WTF is the embedded player?

Ansolute fking shiet this, cannot get into Navan at all once race is off. Clowns

24 Hours later

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embedded player is the live video at the right hand side of the race market on the new site

go in to the 1.15 race win market and it should b eon the right

Ta henke, still doesn't work here

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waste of fking time

display live video option...auto play option, any combination ...neither work for me, and as I say, this sprtsbook has my CPU at night on 100%

use the pop up button on the right of the volume  to get a better picture

knackered for 1:10 @ Newcastle!

starfish and coffee 21 Dec 13 13:13 
Ta henke, still doesn't work here

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waste of fking time
_
i deleted cookies before doing it dont know if that made the difference

Now they will be able to say a bigger percentage of our customers have used the new site so we will close the old one.

what a disgrace this "service" is

doesn't work here in Italy...

pfff!!!

john92,,, good shout !
What odds will 2014 be a case of out with the " old site " and in with the " new site " ;)

what a load of b0ll0x.

Just received a letter from betmugs,singing there praises,states the year is going to finish with a bang
there not joking,set of fooking mugs.

13 years of experience in a technology (video streaming) and they still can´t get it right...I don't think so!! there is some hidden agenda here

How on earth is this still not fixed?!

I think its all to do with getting rid of the old site.
why can't they accept that majority of punters prefair the old one.
not phoned them up this time,some clown usually states it's only me  having problems.

I think its all to do with getting rid of the old site.
why can't they accept that majority of punters prefair the old one.
not phoned them up this time,some clown usually states it's only me  having problems.

http://www.michellehenry.fr/monkeys.jpg

Dec 21, 2013 -- 8:06AM, rob22 wrote:

I think its all to do with getting rid of the old site.why can't they accept that majority of punters prefair the old one.not phoned them up this time,some clown usually states it's only me  having problems.

That shouldn't effect the pop-up player that I use though.

I've given up ringing or responding to their phone calls too, since they always claim it's my fault.

ex101 all pages sportsbook etc etc from yesterday still, incl this am, now all my account balance suddenly showing £0.01 to match the error code.

words fail m........

Whoever keeps putting up "race finished" on the sportsbook videos extremely prematurely could you kindly let me know who wins. Ta.

I haven`t used the old site for 2 weeks,they are going to do away with it,
only the new site.

they never find out the problems because no one gets anywhere and gives up ringing they must think its great with no one ringing everythings working fine

Betfair Customer Services     Joined: 22 May 02
Replies: 9209 21 Dec 13 10:17 
We are continuing to investigate the Live Video issues that some customers experienced yesterday.

Please be assured that our engineers are working to resolve this issue as quickly as possible.

We’d like to sincerely apologise for any inconvenience caused.

Good thing they're working to resolve this quickly otherwise we might be waiting until Christmas!!

engineers??? That explains it!! LOL, go and hire someone from those pirate sites that have video streams (they never fail!) and sack those engineers

My concern is wondering which christmas it'll be fixed by if you offered me christmas 2015 right now, I'd take it.

It is even more frustrating for this to happen when there was only one RUK meeting over the two days. Let's hope it is fixed by Boxing Day. How is everyone betting on that?

Well its still down, hopefully it will be back for Boxing day.

a really low way to force people over to the new site....

As workaround for the Live Video issues, if you are accessing via the embedded player on the market via of the new site, Live Video should be available.



Yes, like the way they conveniently found a 'workaround' to access the live video by using the new site.

unbelievable - couldn't pick up a hooker in a ****house

Everything is fine here.

i can only get it to work by using the embedded video on the new site

when i click on full video schedule its the same problem as when using the old site

yep that's the only way...click display options on the market page, scroll down, click the show live video box, switch to the new site, go to the market on the new site and it will be there.

This is really weird as I'm able to just use the "normal" way to see the live video - but it looks like I'm the only one who can do this!!

I'm now able to watch it the normal way on the old site although it is pausing quite badly and losing time

Are you guys using livevideo.betfair.com?

sports.betfair.com

Old site, then live video as per

Yes Wesdag https://livevideo.betfair.com/Default.do  and there's no stuttering at all.

Same as you pair but Lingfield was pausing constantly, Thurles seems fine

Oh no spoke too soon, pausing like fk

cheers, still not able to log in though

Please log in with your Betfair account details
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___________

i still get that message on the old site

S & C the pics have been good for every race so far.

I still can't log in, that's 3 days now on 2 PCs!

same here!
This is madness!.........This is Betfair!!

I can't use the old site or new site...sportsbook only...that workaround doesn't work at all.

The only thing I did to get it was close betfair, remove cookies etc, switch off/on.

I had to do that twice but it eventually worked for me.

Mine was phucked on friday, but I've had no probs last 2 days.

If you are not asked to log in specifically to LV on the old site then you should be OK, However, if the log in is required you are bugggered.

The thoughtful gesture of taking the premium charge on Christmas Eve rather than Christmas Day more than makes up for these problems.

Logged out and cleared cookies to try sort pausing problem, now can't get back in to live video!

Just hope it is sorted for boxing day now

sportsbook kills my cpu

Use the in bedded live video on new site duff

We're sorry, but live video for this event is currently unavailable (REF: BFLV500)

CLOWNS.

Same

Works on Sportsbook

looks like it's fixed!!! fingers crossed it survives until boxing day

Cheers Duffy, lets hope, haven't been any event to try picture yet, but even I can open LV now unlike the past few days.

BF's 'workaround' was a mare again yesterday - slowed my pc and functioning to a virtual standstill and cost another shedsworth of £ again.

Each race when the new site betslip picture finally appeared the races were usually over and all I saw was some hapless jock trudging back to the weighroom after a presumed unseat or other etc and a trading chasm in my balance.

The clueless BF muppets have been hopeless with emails, as always and have no service update again I see.

I can see the 1230 at Clairwood. Let's hope this is fixed permanently.

There is no horse racing in Britain/Ireland today...

and the video is working....

here we are and it appears to be fixed for at least 3 hours and still no announcement from BF CS