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lil
20 Dec 13 11:47
Joined:
Date Joined: 27 Apr 09
| Topic/replies: 475 | Blogger: lil's blog
anybody having trouble loading the live video
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Report blackbarn December 20, 2013 6:38 PM GMT
Here we are SIX HOURS LATER, no resolution (unacceptable but perhaps understandable) AND NO SERVICE UPDATE (unacceptable AND UNFORGIVABLE)
Report fronter December 20, 2013 6:41 PM GMT
Yes what's taking so long - getting this message -

Please log in with your Betfair account details
An unexpected error(ex101) has occurred.
Please try again.


Username    Password
Report disicipline=£££££££££££££sssss December 20, 2013 6:44 PM GMT
blackbarn • December 20, 2013 6:38 PM GMT
Here we are SIX HOURS LATER, no resolution (unacceptable but perhaps understandable) AND NO SERVICE UPDATE (unacceptable AND UNFORGIVABLE)

merry xmasLaugh
Report JetLoneStar December 20, 2013 6:46 PM GMT
Its really good paying a premium charge for a ****g POS service.
Report starfish and coffee December 20, 2013 6:46 PM GMT
Dundalk gone
Report tomhunt December 20, 2013 6:48 PM GMT
think Dundalk's late as usual,ok here going to post.
Report Wesdag December 20, 2013 6:49 PM GMT
last was about 10 mins late
Report Darlo Bantam December 20, 2013 6:59 PM GMT
Still not working here. Except obviously via Sportsbook. Which seems a much better LV service than I've previously encountered.
Report sidthekid December 20, 2013 7:10 PM GMT
And 6 hours later,
Still Cry
Please log in with your Betfair account details
An unexpected error(ex101) has occurred.
Please try again.


Username    Password
Report Amanda Hugnkiss December 20, 2013 7:32 PM GMT
7 hours later and it's still the same.

What a joke.
Report blackbarn December 20, 2013 9:01 PM GMT
This one could run and runAngry  The customer "service" staff have all gone home, and only management are "in charge" of this mad-house.

OVER EIGHT HOURS NOW SINCE THE ISSUE WAS IDENTIFIED AND DEAFENING SILENCE CONTINUESAngryAngry.

THEY DON'T KNOW WHAT THEY'RE DOING, I AM CERTAIN THAT THEY DON'T KNOW WHAT THEY'RE DOING. Crazy
Report blackbarn December 20, 2013 9:59 PM GMT
The service announcement of 12.30 today remains as is, with no update.

These announcements usually disappear WITHOUT trace and WITHOUT update, in the hope that the particular problem has been solved or more usually that Betfair customers have resigned themselves that this was just another Bf Video problem to be blamed on a third party supplier.

An update on the status and possible resolution of the problem reported at lunchtime today is awaited.
Report gerard December 21, 2013 11:46 AM GMT
Still the same here - let's hope that sportsbook saves the day again because it doesn't look as though BF's engineers who have been working urgently and as a matter of the highest priority for 24 hours will.
Report wroughtironronn December 21, 2013 11:54 AM GMT
Disgraceful - nearly a full dfay and the bunch of ****s can't fix it
Report TCat December 21, 2013 11:55 AM GMT
managed the SA racing on the new site
Report starfish and coffee December 21, 2013 11:56 AM GMT
Ffs, where is the live video on sportsbook?????
Report pas seul December 21, 2013 12:01 PM GMT
This is the site that never malfunctions, according to the heirarchy
Report Mr Spock December 21, 2013 12:01 PM GMT
Good start to the day can't log in although i am logged in, what a f00kin mess this site is some days.
Report Eshaness December 21, 2013 12:05 PM GMT
at least its not just me lol
Report loper December 21, 2013 12:08 PM GMT
Hate to admit it, but working fine again here.
Report Stevie Gerrard December 21, 2013 12:08 PM GMT
mine is the same as yesterday, video works on the exchange on new site but still not working on old site.
Report loper December 21, 2013 12:09 PM GMT
They seem to have taken away the video log in that phucked us yesterday.
Report BESTMATE44 December 21, 2013 12:09 PM GMT
Working fine on Purple,might as well bet and watch there!Free to watch .
Report henke December 21, 2013 12:12 PM GMT
it was fine for me yesterday
now i cant log in to it


An unexpected error(ex101) has occurred. Please try again.
Report john92 December 21, 2013 12:13 PM GMT
Mine worked fine yesterday but I'm having this problem today aswell.
Report Biscar Two from a mile back December 21, 2013 12:17 PM GMT
Does a day go by and there isnt an issue.
What are purple doing so wrong that people dont migrate?
Report starfish and coffee December 21, 2013 12:17 PM GMT
Was fine here yesterday, cannot log in today.

WTF are they up to? Starting to think it is intentional
Report henke December 21, 2013 12:21 PM GMT
how hard is it to disable the log in ffs
Report duffy December 21, 2013 12:23 PM GMT
It's very stuttery on sportsbook...they are obviously trying to force the sportsbook site on to people over the christmas period.
Report loper December 21, 2013 12:25 PM GMT
its interesting that some were effected yesterday and others today.

Perhaps it is a server related issue?
Report Wesdag December 21, 2013 12:27 PM GMT
Exactly duffy.

Also, if you try to join a race after it starts, you're not able to saying it's finished!!
Report henke December 21, 2013 12:42 PM GMT
i am getting it now from the race market on the new site
Report portsmouth December 21, 2013 12:46 PM GMT
Below is the latest from Betfair. The English is awful. I cannot understand it.

I have had enough. We have had three days of this now. I have just looked at the other company (purple) and their liquidity looks a lot better than it used to. I am going to try them now. Suggest we vote with our feet. Betfair do not deserve my business.

As workaround for the Live Video issues, if you are accessing via the embedded player on the market via of the new site, Live Video should be available. You can turn this on by going to 'Display Options' and clicking the 'Display Live Video' option.

The issue with livevideo.betfair.com continues to be investigated.

Apologies for any inconvenience caused.
Report duffy December 21, 2013 12:47 PM GMT
As workaround for the Live Video issues, if you are accessing via the embedded player on the market via of the new site, Live Video should be available. You can turn this on by going to 'Display Options' and clicking the 'Display Live Video' option.

The issue with livevideo.betfair.com continues to be investigated.

Apologies for any inconvenience caused.


That doesn't work.
Report henke December 21, 2013 12:47 PM GMT
works for me
Report duffy December 21, 2013 12:50 PM GMT
The live video on sportsbook drains all the cpu too!
Report starfish and coffee December 21, 2013 1:09 PM GMT
WTF is the embedded player?

Ansolute fking shiet this, cannot get into Navan at all once race is off. Clowns
Report sidthekid December 21, 2013 1:09 PM GMT
24 Hours later Cry

Please log in with your Betfair account details
An unexpected error(ex101) has occurred. Please try again.


Username    Password
Report henke December 21, 2013 1:11 PM GMT
embedded player is the live video at the right hand side of the race market on the new site

go in to the 1.15 race win market and it should b eon the right
Report starfish and coffee December 21, 2013 1:13 PM GMT
Ta henke, still doesn't work here

An unexpected error(ex101) has occurred. Please try again.


waste of fking time
Report duffy December 21, 2013 1:13 PM GMT
display live video option...auto play option, any combination ...neither work for me, and as I say, this sprtsbook has my CPU at night on 100%Cry
Report henke December 21, 2013 1:14 PM GMT
use the pop up button on the right of the volume  to get a better picture
Report Deltâ December 21, 2013 1:14 PM GMT
knackered for 1:10 @ Newcastle!
Report henke December 21, 2013 1:15 PM GMT
starfish and coffee 21 Dec 13 13:13 
Ta henke, still doesn't work here

An unexpected error(ex101) has occurred. Please try again.


waste of fking time
_
i deleted cookies before doing it dont know if that made the difference
Report john92 December 21, 2013 1:20 PM GMT
Now they will be able to say a bigger percentage of our customers have used the new site so we will close the old one.
Report broadsword December 21, 2013 1:25 PM GMT
what a disgrace this "service" is
Report wlagnocca December 21, 2013 1:31 PM GMT
doesn't work here in Italy... Whoops
Report Lusitano71 December 21, 2013 1:37 PM GMT
pfff!!!
Report Marty.pap December 21, 2013 1:44 PM GMT
john92,,, good shout !
What odds will 2014 be a case of out with the " old site " and in with the " new site " ;)
Report penzance December 21, 2013 1:44 PM GMT
what a load of b0ll0x.
Report rob22 December 21, 2013 1:45 PM GMT
Just received a letter from betmugs,singing there praises,states the year is going to finish with a bang
there not joking,set of fooking mugs.
Report Lusitano71 December 21, 2013 1:50 PM GMT
13 years of experience in a technology (video streaming) and they still can´t get it right...I don't think so!! there is some hidden agenda here
Report Darlo Bantam December 21, 2013 2:03 PM GMT
How on earth is this still not fixed?!
Report rob22 December 21, 2013 2:06 PM GMT
I think its all to do with getting rid of the old site.
why can't they accept that majority of punters prefair the old one.
not phoned them up this time,some clown usually states it's only me  having problems.
Report rob22 December 21, 2013 2:06 PM GMT
I think its all to do with getting rid of the old site.
why can't they accept that majority of punters prefair the old one.
not phoned them up this time,some clown usually states it's only me  having problems.
Report duffy December 21, 2013 2:06 PM GMT
http://www.michellehenry.fr/monkeys.jpg
Report Darlo Bantam December 21, 2013 2:07 PM GMT

Dec 21, 2013 -- 2:06PM, rob22 wrote:


I think its all to do with getting rid of the old site.why can't they accept that majority of punters prefair the old one.not phoned them up this time,some clown usually states it's only me  having problems.


That shouldn't effect the pop-up player that I use though.

I've given up ringing or responding to their phone calls too, since they always claim it's my fault.

Report hornshoe1 December 21, 2013 2:12 PM GMT
ex101 all pages sportsbook etc etc from yesterday still, incl this am, now all my account balance suddenly showing £0.01 to match the error code.

words fail m........
Report Darlo Bantam December 21, 2013 2:14 PM GMT
Whoever keeps putting up "race finished" on the sportsbook videos extremely prematurely could you kindly let me know who wins. Ta.
Report sidthekid December 21, 2013 2:21 PM GMT
I haven`t used the old site for 2 weeks,they are going to do away with it,
only the new site.
Report know all December 21, 2013 2:57 PM GMT
they never find out the problems because no one gets anywhere and gives up ringing they must think its great with no one ringing everythings working fine
Report Wesdag December 21, 2013 3:36 PM GMT
Betfair Customer Services     Joined: 22 May 02
Replies: 9209 21 Dec 13 10:17 
We are continuing to investigate the Live Video issues that some customers experienced yesterday.

Please be assured that our engineers are working to resolve this issue as quickly as possible.

We’d like to sincerely apologise for any inconvenience caused.


Good thing they're working to resolve this quickly otherwise we might be waiting until Christmas!!
Report Lusitano71 December 21, 2013 3:49 PM GMT
engineers??? That explains it!! LOL, go and hire someone from those pirate sites that have video streams (they never fail!) and sack those engineers
Report duffy December 21, 2013 3:52 PM GMT
My concern is wondering which christmas it'll be fixed byScared if you offered me christmas 2015 right now, I'd take it.
Report john92 December 21, 2013 3:53 PM GMT
It is even more frustrating for this to happen when there was only one RUK meeting over the two days. Let's hope it is fixed by Boxing Day. How is everyone betting on that?
Report pumphol. December 22, 2013 11:25 AM GMT
Well its still down, hopefully it will be back for Boxing day.
Report EastLower Gooner December 22, 2013 11:52 AM GMT
a really low way to force people over to the new site....
Report starfish and coffee December 22, 2013 12:12 PM GMT
As workaround for the Live Video issues, if you are accessing via the embedded player on the market via of the new site, Live Video should be available.



Yes, like the way they conveniently found a 'workaround' to access the live video by using the new site.
Report wroughtironronn December 22, 2013 12:15 PM GMT
unbelievable - couldn't pick up a hooker in a ****house
Report PairOfSuitedAces December 22, 2013 12:19 PM GMT
Everything is fine here.
Report henke December 22, 2013 12:20 PM GMT
i can only get it to work by using the embedded video on the new site
Report henke December 22, 2013 12:21 PM GMT
when i click on full video schedule its the same problem as when using the old site
Report EastLower Gooner December 22, 2013 12:27 PM GMT
yep that's the only way...click display options on the market page, scroll down, click the show live video box, switch to the new site, go to the market on the new site and it will be there.
Report PairOfSuitedAces December 22, 2013 12:36 PM GMT
This is really weird as I'm able to just use the "normal" way to see the live video - but it looks like I'm the only one who can do this!!
Report starfish and coffee December 22, 2013 12:40 PM GMT
I'm now able to watch it the normal way on the old site although it is pausing quite badly and losing time
Report Wesdag December 22, 2013 12:45 PM GMT
Are you guys using livevideo.betfair.com?
Report starfish and coffee December 22, 2013 12:50 PM GMT
sports.betfair.com

Old site, then live video as per
Report PairOfSuitedAces December 22, 2013 12:51 PM GMT
Yes Wesdag https://livevideo.betfair.com/Default.do  and there's no stuttering at all.
Report starfish and coffee December 22, 2013 12:52 PM GMT
Same as you pair but Lingfield was pausing constantly, Thurles seems fine
Report starfish and coffee December 22, 2013 12:53 PM GMT
Oh no spoke too soon, pausing like fk Cry
Report Wesdag December 22, 2013 12:53 PM GMT
cheers, still not able to log in though Cry
Report henke December 22, 2013 1:02 PM GMT
Please log in with your Betfair account details
An unexpected error(ex101) has occurred. Please try again.
___________

i still get that message on the old site
Report PairOfSuitedAces December 22, 2013 1:05 PM GMT
S & C the pics have been good for every race so far.
Report usteve December 22, 2013 1:07 PM GMT
I still can't log in, that's 3 days now on 2 PCs!
Report Lusitano71 December 22, 2013 1:08 PM GMT
same here!
This is madness!.........This is Betfair!!
Report duffy December 22, 2013 1:08 PM GMT
I can't use the old site or new site...sportsbook only...that workaround doesn't work at all.
Report PairOfSuitedAces December 22, 2013 1:08 PM GMT
The only thing I did to get it was close betfair, remove cookies etc, switch off/on.

I had to do that twice but it eventually worked for me.
Report loper December 22, 2013 1:08 PM GMT
Mine was phucked on friday, but I've had no probs last 2 days.

If you are not asked to log in specifically to LV on the old site then you should be OK, However, if the log in is required you are bugggered.
Report john92 December 22, 2013 1:09 PM GMT
The thoughtful gesture of taking the premium charge on Christmas Eve rather than Christmas Day more than makes up for these problems.
Report starfish and coffee December 22, 2013 1:28 PM GMT
Logged out and cleared cookies to try sort pausing problem, now can't get back in to live video!

Just hope it is sorted for boxing day now
Report duffy December 22, 2013 2:40 PM GMT
sportsbook kills my cpu
Report starfish and coffee December 22, 2013 2:44 PM GMT
Use the in bedded live video on new site duff
Report JetLoneStar December 22, 2013 2:51 PM GMT
We're sorry, but live video for this event is currently unavailable (REF: BFLV500)

CLOWNS.
Report starfish and coffee December 22, 2013 2:51 PM GMT
Same Cry
Report Wesdag December 22, 2013 2:52 PM GMT
Works on Sportsbook Crazy
Report duffy December 23, 2013 11:08 AM GMT
looks like it's fixedHappy!!! fingers crossed it survives until boxing day
Report hornshoe1 December 23, 2013 11:33 AM GMT
Cheers Duffy, lets hope, haven't been any event to try picture yet, but even I can open LV now unlike the past few days.

BF's 'workaround' was a mare again yesterday - slowed my pc and functioning to a virtual standstill and cost another shedsworth of £ again.

Each race when the new site betslip picture finally appeared the races were usually over and all I saw was some hapless jock trudging back to the weighroom after a presumed unseat or other etc and a trading chasm in my balance.

The clueless BF muppets have been hopeless with emails, as always and have no service update again I see.
Report Darlo Bantam December 23, 2013 12:29 PM GMT
I can see the 1230 at Clairwood. Let's hope this is fixed permanently.
Report Amanda Hugnkiss December 23, 2013 1:47 PM GMT
There is no horse racing in Britain/Ireland today...

and the video is working....Laugh
Report piston December 23, 2013 3:14 PM GMT
here we are and it appears to be fixed for at least 3 hours and still no announcement from BF CS
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