Are RUK in Financial Difficulties?

Let's have ATR2

Even ATR 3

via  the punters

words fail me with this company,treat their customers with total contempt.
we should all close our direct debit accounts,hurt a bit,but not life threatening.

Must be masochists who sign up with them.
Pay £20 per month to be treated like dirt. Definitely perverse behaviour.

SS. Sad to say I have Multi Room ;-(

MAGYAR looks like your hungry for a post!

Its certainly a lesson in how not to run a racing channel.

As I have said before its hardly customer friendly to champion a co presenter who is allowed to insult just about everyone in racing from Jockeys to trainers and most importantly the very people who pay his bloated fee the punter.
Many other mistakes are common place other than those already mentioned and possibly the most unforgivable is how we are starved of the real stars of the show -the horses.
All too often we are given a history lesson or a futuristic view of what might happen in races that are months away or long gone, instead the races of the day, where 99.9% of our bets are wagered is so ridiculously sidelined by ego's, that outer space would worry about housing are unleashed on a bemused majority who for the most part think sectionals belong on other tracks in other parts of the world.
You could not make it up.

i had the same problem early in the year.i got passed from pillar to post to get my refund back after there mistake.in the end I cancelled my subscription.was sick of in-competent manner in which they work.i just wish evryone would cancel theres to,as I think we would all get it free.as the racecourses need as much pr as they can get at the moment

I will miss some of the presenters.However,the recent fiasco,through managerial incompetence,combined with a 100% increase in charges for internet only users over the last two years has led me to cancel.
Haven't received an acknowledgement of my e-mails never mind a reply.
Have wasted money trying to get to talk to someone on the phone.
Presenters aside,they deserve to go broke.

Ridiculous thread

What is ridiculous about it please ?

A c ock up with a payment and it means they are going bust,if you don't think that's ridiculous you need help

tbf - thats exactly how Setanta troubles started...

No need to be personal. I asked a simple question.

Nothing, SS they are clearly about to go bust - i'm just hoping it's not before the end of today's Newbury card. By the way, I was just put on hold at BT - I think they must be in trouble too.

Ridiculous that they don't employ enough people to answer the phones?

Ridiculous that they charge an amount that actually encourages them not to answer the phone?

Ridiculous that they take money from a bank account that they have no right to do?

Ridiculous that, having admitted their error and have no explanation for doing taking that money, they then don't then keep their promise to re-credit the account?

Strange outfit. Want you in for a year but I only follow the jumps. Wouldn't budge. Fucck em.

I use the online service and it's often down. I can't get a picture at the moment. Doesn't seem to be an easy way to cancel either. Terrible company.

I cant believe they get away with the ALL our agents are busy line even tried the 'I want to subscribe' option. UNBELIEVABLY that line gives out the same. Have tied emailing them but no reply. Their CS and marketing need looking into.

This year I've had refund or incorrect payment problems with BT,SKY and Mcafee,do you think they have financial problems too?

Like I said,ridiculous thread

Are they in financial difficult or is it just incompetence on their part? - I doubt they in financial difficulty. If they were they may well be treating their longtime customers better - they certainly incompetent in customer relations.

And how many times has it happened to you for each of those companies and how many phone calls at your expense did it take because BT as you well know is free to call.

ATR  must be rubbing their hands

FYI non premium rate number for this lot: 020 7592 0440

Save yourself a few quid.

good first post MuNulty (2)

What needs to happen is gather up all evidence against this incompetent company all email sent,
& the odd chance you may have received one back from this company?.

Then get a group together and take it all down to, Jockey Club H.Q and do not move until something
is done about it. What i would say is racing uk never let's on that the company is parent owned By
RMG LTD they are the ones at Fault along with the sticks in jockey club.

Anyone with any evidence that they want to share let me have it. I will go up there myself. As I
am on Monday, We all moan about this and its high time we took them to the cleaners and got some
answers finally.

Thanks McNulty. Tried that - telephonist put me through to the call centre with the message "we are experiencing high call volumes, please try later" and phone promptly became dead!

Maygar the title of the thread is ridiculous. Just because you have encountered poor customer service,you equate that to the company being in financial trouble. If that was the case many companies would be in trouble using your scenario

TRD - he's already said that they took a wrong amount from his bank account and he is due a refund.

This is unforgivable in my eyes, I would be cancelling my direct debit immediately (NOT THROUGH THEM BUT THROUGH MY BANK) and have no further dealings with them.

You must be joking

RUK pictures are only 1 second behind live

in my eyes they could be the rudest b#stards on earth and i would put up with it

great company imo

And without an explanation for the lack of man power to answer phones and don't refund money as promised (and to charge the consumer to sort out those problems)it is only fit and proper that the question is asked.

Or do companies that go bust have fantastic customer service, sufficient staff to answer calls and refund monies due before they do so?

RUK pictures are only 1 second behind live

Magyar, not saying it's right but their reputation for customer service has been dire for years - it is not a sign of anything untoward.

gerard - you are, on the basis of probability almost certainly right and this is the second time this year that they have done it to me.

But, if in asking the question, it highlights their incompetence then that can't be a bad thing either. Plus it helps to get it off my chest!

As advertise on there website .

Racing UK Limited

Racing UK Limited was successfully launched as a £20 per month subscription channel in 2004 and now numbers 33 racecourses as shareholders. With most of the major courses, Racing UK is assured the finest Flat and National Hunt racing that the sport can offer. As Racing UK grew, several other business units and joint ventures were developed.

In order to reflect the growing and maturing business, RMG has become the parent company with Racing UK as the principal customer-facing business unit. Racing UK is best-known for its subscription TV Channel broadcasting on Sky and offers “Pure Racing Entertainment” all year round. The Channel can also choose to broadcast free to air for certain events to a potential audience of some 12 million homes. In addition, more than 3,000 pubs and clubs in the UK and Ireland subscribe to Racing UK.


Pure Racing Entertainment ? More like Ignorance On there part of Rmg

mandarin , what's so funny ?

how can they go bust ? and even if they did the first thing to cut back on would be the presenters (that no one wants anyway)which doesnt appear to be the case

I think you'll find its just incompetence

mandarin , what's so funny ?

that you believe their pics are 1sec behind live...not quite that fast me thinks!

really mandarin?

www.saynoto0870.com


Excellent site to give you an alternative geographical number instead of getting ripped off.

really mandarin? -not for me it aint

mandarin , are you using virgin cable ?

What has happened a couple of years ago RUK were hailed on this forum as wonderful etc etc etc.
ATR were abused and sidelined as no good "a freeby" to be scoffed at.


OH DEAR OH DEAR

Most companies with very poor CS eventually do go bust anyway.

rcing, I have access to virgin but right now find bf lv the fastest pics, since online slowed down that is.

nothings changed ATR still $hite and not free and 7 secs behind,RUK wonderful speeds of horse racing shown.

RUK on Sky is roughly a second behind live, Mandarin.

If you have any kind of SKY package ATR is free,and as far as viewing racing concerned 7 seconds is of no consequence.

if it is 1 sec behind live its great value at 20 quid

atr is great for the over 60's

That's right Telepathic, it's of no relevance. To anyone.

mandarin

RUK on virgin is about 5 seconds behind live
RUK in sky is about 1 second behind live
RUK on betfair live video is 2 seconds behind


are you still laughing ?

so if you have no sky package and watch on freesat or  freeview what then tele?

atr are a disgrace 7 secs behind is just not on

gerard - ruk online was once that. It was a great service for a long time. Speed of ruk feeds seem to differ course to course imo.

The channel was set up to show racing not for the sole purpose of catering for In Running punters.

tele you work for atr?

tips




 


     tips   






  29 Nov 13 14:25 
Joined:


  16 Jul 03 
    | Topic/replies: 3,148  | Blogger: tips's blog   



if it is 1 sec behind live its great value at 20 quid



Which begs the question, why are ATR pictures so slow?

OFF to watch ATR Iam late but so are they.

atr is great for the over 60's


well it's this tele... ATR=£21.50...RUK =£20.80.

oh and RUK is on my PC,ipad and iphone..where's ATR's new online service??

ATR  the  free to view award winning champion horse racing channel

Thank you

Well ATR costs me Zero I must be doing something right.

WE are not all burdened by every means of communication known to man.....lifes to short,when do you sleep?

tele I know where you are coming from but not everyone is the same which is what makes things all the more interesting.

sleep with the lights on door open and eyes wide shut!

GL fella.

tele No one is suggesting that ATR was set up for the sole purpose of in running punters,however they are a racing channel in the modern day era,as such,in running is a big part of modern day punting. If ATR had anything about them,they would strive to produce the best possible pictures and service possible. Instead of that they stick their fingers up to their viewers

For my purposes they do the job they set out to do ....as to the modern era if you want the best facility then like everything else you have got to pay pay pay.

what really gets to me they call their action live and mention in running prices but still provide dreadful slow pics

The worst thing of all with them is that that actually had fast pictures behind the red button but removed them and slowed their normal ones down. Actually went out their way to fk in running players, b@stards

that Millar the other night must have been on a betfair graph reading course he couldn't get enough of it.

tele , it's the fact that they used to have faster pictures but then slowed them down on purpose that annoys people .

if they can't speed them up fair enough , but that is not the case , so it p!sses people off who like to bet in-running

Tips
You might call yourself live others might think your dreadfully slow and reserve judgement

they could send out the pics that betfair get but no because then they wouldn't get the premium rate that they and other bookies pay,rancid.

OFF TO WATCH AAAAAAAAAAAAAAAAAAATTTTTTTTTTTTTTTTTTTTTTTTTTRRRRRRRRRRRRRR

Wd to the ruk fanboys for turning this thread into yet another anti atr one - anyone would thunk the normal suspects (who can't seem to help themselves but praise ruk at any opp while doing the opposite with atr - even when there is no opp!) are paid by ruk! Out of interest what is atr's cs like as i don't recall many threads about that - I mean cs not emailing studio etc?

Rider 29 Nov 13 14:25 
atr is great for the over 60's



Does this mean I should cancel RUK?

they need Saatchi account

accountant

I'm obviously in the minority but I think RUK is miles better than ATR. Apart from the time delays on ATR, the presenters are poor. Zoey Bird? Tommo? Harvey? RUK dipped after C4 nicked a couple of its team but Hislop, Mellish and Willoughby offer greater depth and analysis (agree with them or not) than anything ATR can offer. Plus better courses under their care, including Ascot from next year.
ATR do offer insurance, legal claims and will writing adverts but I can manage without them

when i phone them, i always choose the new subscriber option

seem to answer very quickly

im on £10 a month just now as i sad i wanted to cancel.

no doubt "their" agents answer the phone on behalf of a number of companies hence the delays.

i have to laugh about the delay on atr.

watch any live football match on tv, and in hd and the game is 3 or 4 seconds behind.

They keep sending me free subscribe for a month e-mails , but i wont on account of the bad feedback there customer services are getting here.

Think they are far from bust as more and more presenters seem to be getting aboard the gravy train,doubt they stay at the YMCA either,presumably the endless bookmaker adverts and rep interviews pay for all the freeloading.

I get those free subscribe emails all the time

and i am already a subscriber.

they are a pretty incompetent bunch.

I see my post praising RUK rather thaan ATR wasn't allowed through. Agenda on here?

Horrible customer service. Bloody nightmare to deal with.

Got rid.

Just get the two merged and stop this rubbish about having two different providers. It makes the sport a laughing stock outside a narrow band of racing zealots.

ATR have deeper pockets.

I wonder how many RUK "Employees" are on page 1 !! 

£20 per month to pay for gravy train presenters,adverts and non-existent CS.
Mugs.

When does the "H`D" start ?? 

if you cant afford twenty quid a month i suggest you give up the horses pretty damn quick

atr.. run to show mainly all weather racing

ruk.. all the class racing including ascot next year, what will atr have left then

rcing 29 Nov 13 13:11 
RUK pictures are only 1 second behind live

in my eyes they could be the rudest b#stards on earth and i would put up with it

great company imo


That's nailed it on the head ...but I'm an RUK fanboy and only a measly £20.80 a month, I almost feel guilty not paying more.!!!

Always been happy with RUK then again I have not dealt with them since I subscribed when it started. They could do with getting rid of a few presenters and pundits though.

salmon spray
     29 Nov 13 22:18   


£20 per month to pay for gravy train presenters,adverts and non-existent CS.
Mugs

I spend £70 a month just on racing posts!!

this thread was nothing to do with atr or fast pics,or even paying the £20 to subscribe to ruk.

it's about ruk's woeful treatment of their customers,and trying to contact them if you have a query.

no chance of going bust,you could not cancel if you wanted to.

unless you cancel the direct debit via the bank which is simple

I've had so much fun reading threw this more than once. I really wish people
would just gather up all evidence and record there calls?. This is only way,
any company will learn to accept there wrong doings.

I've had a response finally from someone at racing uk still awaiting a response from
racecourse media group. The more evidence gathered the better the case rule of law.

Now how many of the bet fair forum actually think about doing this?.

about the same amount who fook off to purple when the site goes down and they say , that's it I'm off to purple

Nov 30, 2013 -- 12:43AM, duffy wrote:

about the same amount who fook off to purple when the site goes down and they say , that's it I'm off to purple

Well that's rather charming bit of knowledge to know.
Anymore and I may just explode

Is a fan boy the same as a rent boy duffy ?

yes