racing uk

This could be a sign that they may bid for thr Irish racing product
next time it is up for renewall.

how many grade 1 and cheltenham winners were in action at those tremendous uk tracks today.
noe get a life you loser.

it would be ie to be able to watch any racing as the effing site has been down all day again. great value for money

no problem here?atr in running waste of time.

dundalk,my point is why do ruk have to wait for the irish to finish when atr never does,its a joke,as for your loser comment,i dont think so

New site is up but not running. Unable to log in.E-mailed them and received an automated reply,'we will endeavour to contact you within 48 hrs'
Not holding my breath.

james willouhby good for a laugh.

Just checked their site again to see if they are increasing prices for internet only access.
Can't find out,but under the options of platforms is the following:
'Sed ut perspiciatus unde omnis aste natus error sit voluptatem accusantium doloremque laudantium,totam rem aperian..
it goes on for another two lines.
Tried Bing translator,but didn't work. Anyone know what it says? Or even what language it's in? !!!

We can confirm that a customer services representative will respond to your email as quickly as possible.

If you are experiencing technical issues please refer to the FAQ/Help pages available on the website.

Had to laugh at the later part of that

Cant get through to any of their phone numbers either - lousy customer service imo

They want money in, and people just to be grateful for whatever output they manage to put out. Any problems its out of their hands so keep it schtum and dont dare cancel the direct debit. Disgusting company in my view.

Tried Bing translator,but didn't work. Anyone know what it says? Or even what language it's in? !!!

dosen't look like the mandarin language to me

Apply for a prospectus and something about gorrillas if my latins correct.

Ive got it if you stop the direct debit they send round a couple of gorrillas in flat caps with sectional razorblades to get you to reconsider.

Nov 8, 2013 -- 10:57AM, roggrain wrote:

Just checked their site again to see if they are increasing prices for internet only access.Can't find out,but under the options of platforms is the following:'Sed ut perspiciatus unde omnis aste natus error sit voluptatem accusantium doloremque laudantium,totam rem aperian..it goes on for another two lines.Tried Bing translator,but didn't work. Anyone know what it says? Or even what language it's in? !!!

lol that's latin

anyway the ****s are doing as predicted:

How much does it cost to view Racing UK Live Online?

Racing UK Online costs £20.80 per month.*  To join please visit www.racinguk.com/join

*Minimum 12 month contract.

Have they been taken over by the BMA?

hope the site is going to improve as at present it is very poor. small picture and hard to navigate

tell them you a bookies rep from joke coral or slybet,will lick your a r s e for you then.

Dinosaur attitude.

On hold for 15 minutes still no agent available.
My pay as you go phone then ran out of funds.
Lost 5 days coverage in last week or so,cost me a fiver in phone calls and now they want to increase the fee for internet
by 33% based on an annual contract?
Think I'll tell them what they can do with that idea.(If I can ever contact them that is).

Having the same problem unable to login and left on hold for an eternity (costing god knows how much!), I have given up the ghost and will cancel, there customer service stinks. illegal streams for me from now on!

Will cancel RUK next week no other option

I wonder how large their subscriber base is? 10,000 to 20,000 maybe .

Found figures of 40,000 in 2012 mmm didnt think it would that high. All that money for a mediocre service , must be lapping it up.

disgusted with these b@stards. did someone say the price was going up? anyone know any of the above illegal streams?

Finally got reconnected. 3" by 5" screen.
A 33% price increase.
I suspect a lot of subscribers,like me, will have clicked on the 'No thank you' button for 'upgrading'.
Typical British Management. Not a clue what their customers want.

Would happily pay more for a better service - what they offering at this stage isn't that

my gripe yesterday when i eventually got through was the screen size.


when does the price go up?

I paid for a 12 month subscription in May, they just sent me the below email, they are having a fcu*ing laff aren't they?????

Your existing Online subscription will soon be closed, so you will need to upgrade to Racing UK Anywhere, which costs £20.80 per month.

RUK have achieved what I had thought the impossibel. After 2 weeks of almost n0n-existent service they've a produced a new website that's even worse than the old one.

Listen chaps ... I want your cr@p service for one reason and one reason only ... to watch live racing on my pc.

Is that too much to ask?

Qite possibly, but then £20 a month is too much to ask for a non-resizable 3" x 5" screen.

I'd have tolerated the increase if they were really giving me ruk ANYWHERE (my emphasis) as they were giving me the same price until my annual subscription ran out but looking at the small print you can only change devices once a month...my main access is through my desktop but it would have been nice to have three devices ie for me mobile/tablet and my desktop on main, but that isn't what they are offering...

To use an old gambling phrase I don't see the value...

i feel like going to my MP about this

ha

I've just tried to telephone them...

...'we are experiencing a high volume of calls just now...'

I bet you are.

will be asking for a refund they can be sure of that.

Joker!, website has been rubbish for a few weeks now,and new website seems worse. Is the new website screen not re-sizable?? really!

lancastrian I have it through Sky and have added desktop and ipad last night, also tried Freeview where all you do is take one device off and add another. It allowed me to do exactly what they said. I feel for people who only watched on desktop but now have to shell out  a bit more and admittedly the website has been dire along with the customer service BUT when it was working last night the 3 devices were well and truly working as described.

I'd rather pay 50p to a bookie to watch a race I'm interested in even if it is on a poxy small screen, than pay £20 a month for this level of incompetence.

Harrumph.

Site is fecked.
Can't login at all again.
Maybe 'Racing UK Anywhere' should be 'Racing UK Anywhere?'

well I can't see a way of resizing it. On the old one you could make it bigger by pressing Ctrl +, which was a pain because the txt got bigger too.

On the new one the text gets bigger, but the picture stays the same size .... this is not progress as we know it!

You can make the screen go bigger by clicking the small box on the bottom right hand side of the video.

The small box to the right of the volume setting with the 4 arrows in it

i havent got that on my screen!

When I called them this morn they claimed they're working on the viewing size issue...we'll see!

that option wasn't there star nor was mute

Why is it £20,£10 would be plenty.

least they waited until the quietest day of the racing week to mess around with the website.

That is strange it is on mine, can watch it on full view no problem

It even has a quality control option where can have the picture at low med or high quality

that sounds like the old site,you lucky chap I can't even get in!

no controls except the Start/Stop Button and volume slider were on e(on Internet Explorer or Firefox).

The may be there now, but I can't tell, because now it won't let me log-in

It is the new site, google chrome. Looks superb tbh !

you sure that's not the intro video because live wasn't like that?

I can't log in now either. Racinguk are an expensive shambles. Wont be renewing my sub again.

The bookies' ads are working just fine!

It'll work fine by 5pm

Yeah it's the intro video it the other one different

£40 up so far in running ruk.

What a joke outfit.... cancelling my subscription on Monday. Would rather have a £1 bet every race if I want to watch online.

any streams i can watch on? i cant hack this small screen bullsh!t

channel 4 crap atr crap ,ruk live.

u need a plasma.

Their service stinks and the fact you cannot contact a person. This whole upgrade typifies them. All those days of service lost with downtime and no days added back on for compensation. Its like they have 1 IT guy and that's probably outsourced.
Hasnt been mentioned yet but no UPC tv option even though there was before the 'upgrade'. And not a word about it either not even a 'UPC coming soon'. 
Its almost as if were getting the two fingers. It was great to have it I'm going to run down my sub(expires in December) and then i'm out and ill get it from other sources lets just say 'OSS'.

For any serious punter to question the "value" of RUK for the derisory amount it costs each month (especially if you like the option of In Running betting)is madness.
Perhaps you prefer the options that ATR give you.

VOTE WITH YOUR FEET, LEAVE RUK

racingstar,ruk for pros, the others on here ,cant afford a telly,

Nov 10, 2013 -- 11:21PM, racingstar wrote:

For any serious punter to question the "value" of RUK for the derisory amount it costs each month (especially if you like the option of In Running betting)is madness.Perhaps you prefer the options that ATR give you.

I don't bet on jumps,I don't bet in running, I'm not going to give a company that is badly run £250 for something that I paid £105 for this year.

btw 2 years ago their online service was a slow as atr, I am def not giving them the opportunity to revert to that without the sanction of cancelling available.

To me the most annoying thing is that they have basically said to internet-only subscribers 'this ('upgrade') is the only option you have,take it or leave it.' Why didn't they give us the option of remaining internet access only at the same price?

I cant get any replays. When I click on a race all I get is a Login screen. I'm already logged in.

Online only users will simply walk away from the site if they don't sort their probs. A 5"x3" viewing screen, great!!, cant even mute some of the nauseating commentators...lol. Might as well just watch BF LV...at least that's resizable.

To me the most annoying thing is that they have basically said to internet-only subscribers 'this ('upgrade') is the only option you have,take it or leave it.' Why didn't they give us the option of remaining internet access only at the same price?


Obviously they want more money and you locked into a 12 month contract, none of this picking and choosing lark.

Also, internet service is worse picture quality and behind the same videos served via the bookies' sites.

For any serious punter to question the "value" of RUK for the derisory amount it costs each month (especially if you like the option of In Running betting)is madness.
Perhaps you prefer the options that ATR give you.

Businesses today love people like rstar and deadbrain - no price is too high and they can charge practically what they want to these people (with a worse service) so they do! 'Fair enough' says rstar, 'I can afford it so I'll pay it, anybody that can't is a pleb' - meanwhile back in the real world, the price goes up, service gets worse and people still pay more and more. You really can't blame RUK for cutting costs, charging more and worsening the service  - they certainly know their core audience!

*anybody that can't should be won't

I only usually watch on TV but just tried on website and it works at some 18 seconds behind the TV. Would that be as before?

Have already settled into life without RUK...they can sod off

Nov 11, 2013 -- 1:15PM, sparrow wrote:

I only usually watch on TV but just tried on website and it works at some 18 seconds behind the TV. Would that be as before?

they were well behind live a couple of years ago "to improve picture quality" and everyone who got migrated from the racing post members video service told them to gfy.  For me they were faster than betfair live video in the summer/autumn.  Both ruk and atr are perfectly capable of supplying very fast streams, why they don't is obv sinister.

Thanks dave, only any good as a standby when the satellite can't be used then.

didnt realise it was so far behind on the internet but much say its the best 20 quid I spend every month super value for the tv channel only 1 sec behind live

tips - some ppl don't have satellite and relied on the internet service that has been increased in price, is now subject to a contract and has been considerably degraded in service.  Obv they are quite rightly telling ruk to fack off.

agree Dave