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mind your own B
21 Jul 13 14:20
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Date Joined: 31 Jul 04
| Topic/replies: 101 | Blogger: mind your own B's blog
any 1 have the same prob

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Replies: 191
By:
rcing
When: 21 Jul 13 14:24
same here , pausing every 2-3 seconds
By:
mind your own B
When: 21 Jul 13 14:26
its always 1.01 when there is 2 or more sis tracks on
By:
werbie
When: 21 Jul 13 14:28
Very quick but constant stutter almost unwatchable here
By:
duffy
When: 21 Jul 13 14:30
stuttery as feck at curragh and NA thenAngry
By:
Princes Purple Guitar
When: 21 Jul 13 14:31
i have no issues - the odd jump but very quick on atr and that is what everyone wanted wasn't it?
By:
clouded leopard
When: 21 Jul 13 14:34
same old fackin story innit zzzzzzzzz
By:
rcing
When: 21 Jul 13 14:35
faster but not pausing would be better
By:
john92
When: 21 Jul 13 14:48
Curragh is a write off.
By:
rcing
When: 21 Jul 13 14:49
they are probably using the ATR stream now
By:
duffy
When: 21 Jul 13 14:50
the stuttering gets worse the further into the race you get....you have to go for a refresh at the precise moment to squeeze in the last part of the race uninterrupted.
By:
the dealer
When: 21 Jul 13 14:55
im watching with another bookmakers stream and its the same on there
By:
rcing
When: 21 Jul 13 14:57
newton abbot was fine there .

if it is the same on other bookmakers sites , then the problem must be from the provider
By:
Betfair Community Manager 2
When: 21 Jul 13 14:59
John - what issues are you getting with the Curragh? we have had no reported issues and I am watching it and seems good to me.

We have noticed it is a bit stuttery but the speed is excellent and this is what customers voted for. One step at a time I believe is the phrase. Compared to the last few weeks there is significant progress with the speed, the quality has slightly suffered but we and I feel it is more than adequate to use.
By:
duffy
When: 21 Jul 13 15:04
We voted for speed and no stuttering
By:
rcing
When: 21 Jul 13 15:05
pausing every 2-3 seconds for a fraction of a second which is off putting  . but it doesn't lose speed
By:
mind your own B
When: 21 Jul 13 15:06
how can u play when it is like that that is a joke u want it all the same slow it down a fraction it is un playable
By:
Betfair Community Manager 2
When: 21 Jul 13 15:08
I am sorry Duffy you do not agree with my statement - we offered speed or quality in our canvass of forum and twitter clients...speed was voted by nearly 99% of people who gave their opinions. We will look into getting the stuttering fixed but we did explain up front that quality may be affected, as I say one step at a time. I can also see we are not the only ones with stuttering pictures today...
By:
starfish and coffee
When: 21 Jul 13 15:08
Didn't take long for the "this is what customers voted for" spin

No one voted for they pauses surely. Keep the speed remove the pauses
By:
duffy
When: 21 Jul 13 15:08
Hasn't the technology been invented to enable us to have bothCrazy, at the moment we are getting a chocolate cake with a turd on it and when we question the turd we are being told, what are you moaning about, you've got the cake haven't you??Cry
By:
rcing
When: 21 Jul 13 15:09
picture quality is fine . i can see no difference
By:
john92
When: 21 Jul 13 15:09
The video looks like it is constantly pausing slightly and catching up and probably appears alot worse at the Curragh as that is a flat meeting.

It was the same at Ripon yesterday. I can't comment on the ruk tracks.
By:
Betfair Community Manager 2
When: 21 Jul 13 15:10
Thanks John - will look into

Starfish - not sure what to say to that to be honest.... Will leave you all to it for now......
By:
clouded leopard
When: 21 Jul 13 15:11
the speed was fine. there comes a crossover point when you cannot sacrifice quality just for the sake of an extra 0.3 seconds or whatever.


it's quite simply unplayable like this
By:
duffy
When: 21 Jul 13 15:11
Anyway, what we were offered was, a less stuttery lv if it was slowed down even further than it was already at!
By:
starfish and coffee
When: 21 Jul 13 15:15
You seem a bit touchy today BCM2 !

All people are saying is the stuttering is making it hard to watch at times. cheers
By:
clouded leopard
When: 21 Jul 13 15:15
also , one step at a time ?


surely the first step was taken nearly 2 years ago when the problems started and you were made aware of issues

a catalogue of different problems ever since

one step in 2 years ? wont be holding my breath here
By:
duffy
When: 21 Jul 13 15:19
There doesn't seem to be any noticeable stuttering whilst the horses are milling around before the race starts...what's the difference to then and during the race.
By:
duffy
When: 21 Jul 13 15:24
N.A. there was fine
By:
rcing
When: 21 Jul 13 15:41
tipperary ok there

so it seems a bit hit and miss
By:
mind your own B
When: 21 Jul 13 15:45
lets c how the curragh is
By:
Betfair Community Manager 2
When: 21 Jul 13 15:47
Thanks Rcing / Duffy - seems a tad better, I have Curragh at the moment, still jumpy at parade area, same on another book - am i allowed to quote the "Heat" excuse? or is that too early? Sad

But seriously I have got the team here looking into it at the moment - we have not found anything our end and believe it is because of the increased speed - so I have asked them to see what / if anything we can do without affecting the speed to iron out the jumping. Will come back to you all.
By:
rcing
When: 21 Jul 13 15:52
BCM2

i believe it has been stuttery on other bookmakers sites for the last few weeks , since the ATR change over . so i would doubt it is anything to do with betfair .
By:
john92
When: 21 Jul 13 15:58
The Newton Abbot 3.50 was bad, looked like it was flickering, then down the back straight there was a very slight pause and after that it was smooth.
By:
Betfair Community Manager 2
When: 21 Jul 13 16:03
Just got the 4pm Stratford on here and i am slightly ahead of SiS which is quite pleasing
By:
gerard
When: 21 Jul 13 16:09
How badly was your SIS pausing though? Wink
By:
starfish and coffee
When: 21 Jul 13 16:23
No idea to know how well a horse is going when the pause happens just as the horses are about to jump a fence then doesn't correct itself until 2 seconds after they've landed
By:
clouded leopard
When: 21 Jul 13 16:29
exactly , makes them look robotic aswell . you can't see how it's travelling ...

always happens on a heavy ATR day
By:
bilbobaggins
When: 21 Jul 13 16:31
Look the pictures have been pretty good since July 1st when many on here were doommongers. It's a little bit pausey today  but not disastrous. Ideally we need to get rid of the pauses but the speed must stay the same.
By:
Betfair Community Manager 2
When: 21 Jul 13 16:41
Having reviewed last 5 ATR races - all ahead of SiS..make of that what you will - but a definate improvement. Agree with the pauses and it will be looked into with supplier etc.
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