Best Odds Guarantee - anyone had a B.O.G. bet refused?

I have at Hills (In Shop Betting)
I was told they dont off the service anymore

Is Do Wah your laddie?

lads online

I have been refused hills online

Which was on a double last week on Jumps road and the other was Nicky Richards winner at Carlisle

Many thanks all for your responses so far.

Levskie101 - Did you know when you placed your bet that they weren't going to offer Best Odds Guaranteed?  Either way, did they give you a reason for refusing to let you have Best Odds Guaranteed?

Nope i just placed it as usual, and noticed i think i had 8-1 on Nicky Richards horse and 7-1 on Jumps Road, obviously i seen the sp of both horses Richards came in at 10-1 and Jumps road at 9-1.

I checked my statement and other horses that LOST had BOG next to them but the double did not. Waited to be paid and obviously i was paid by the shorter odds. I went onto live help and was promptly told they could not speak to me about this and i had to phone up, since then BOG does not come up when i place a bet, live help again told me this is something i must phone up about, which i plan to do later today/tomorrow.

its an offer, so i would imagine they can withdraw it from who they like, when they like but you would like to think they could have at least let you know though.

I think i lost out on about £800 or something

Thanks for the reply Levskie101.  Would appreciate it if you could update this thread once you've spoken to them.

Will be happy to