live video ripoff

'Fast pic boys in cannot compete with live vid boys shock'

They couldn't manage that Mr Spock as so many people use Betfair to trade. They have to be able to do both (back and lay). That  would never work and they would kill their business overnight. So no need to worry about that.

One day someone will uncover all that is rotten in racing and have the evidence to back it hopefully.

hope not mr spock or there wouldn't be anyone left

CL

Bilbo if that is correct and all you have to do is back and lay I don't see what the problem is. At worst you end up with a liability of 0 or less than a pound.

Exactly Spocky and sometimes you make a small profit.

The problem is the service is utter shíte..

And the price to watch it has been increased from nowt to two increases in less than a month...

Capiche ?

And you're one of the first to moan about the service, baggins...

How about 1st September, mass exodus to Purple... at least for 1 day?

(give daq some notice to organise some additional server space.....)

Does anyone know how to increase the screen size on purple? Increasing the web page to 150% like on Betfair doesn't seem to work as the control bar is half way up my currently black screen

Get up there

off to the purple

Live Video 5.30 Cartmel - Update 1

Betfair Customer Services

1

64

Today 17:51, by Betfair Customer Services


Fecking imbeciles posted this one on the FOOTBALL FORUM are they taking the pizz out of us   

Mr.Spock

This situation is a little different to the big debate we had about this a month or so back, it looks to me as if it isn't a simple back and lay pre race any longer because you have to have an aggregate of a £5 risk going into the race, you'll now have to wait until the race is under way to trade out which is obviously a bit more awkward but in most cases won't be unachievable by any means.

Incidentally, the talk about purple on here is a bit of a gamble that i think betfair are willing to take, i reckon that they are hoping people will use another gambling site to view the race but will still use betfair to place their bets on because the liquidity is better, that will keep the IR revenue the same and perhaps make the lv more reliable for those left as there won't be as much traffic on it.

^
Bilbo, that should have been addressed to

Hi Duffy, I'm not entirely in agreement with your second paragraph. Firstly I'm not sure the Betfair LV suffers with "traffic" issues, most problems seem to be with the supplier, or their own engineers forgetting to put the links up, or incorrect links, or other internal errors (I never get stuttering/buffer issues).

And second, with the LV creating a slightly more level playing field the average punter (5% commission payer) is getting a better slice of the cake (or at very least loosing less) so less profit for the 60% commission payer, therefor less commission to Betfair. So personally I don't think Betfair care if they loose the 5% commission paying small in-running players, hence the price hike in the idle market to view the LV.

Just my opinion of course.

Thank you for your e-mail.

The decision to raise the price to view live video was not taken easily, in fact we have stalled on this decision for many months - however Betfair is a business and we cannot supply a service that has a cost for free any more.

The £2 change a few weeks ago, should have been in place from day one, however it was allowed to continue for a while but eventually it was clear our revenue generated was far less than the business costs and this was implemented for pre-race bets. This has now been upped to £5 to meet the criteria of the business.

We understand some customers will not like the change but we do feel a £5 bet on a race (aggregate) is a fair amount to view a product that streams a feed faster than can be viewed via a satellite channel such as Sky.

We are also aware of the occasional technical issues, which we are working very closely with our 3rd party supplier to prevent these issues in the future. A lot of the issues our product experience are also experienced with other bookmakers, however we accept this is not an excuse to use to customers.


The main criteria I can see from Betfair is fleecing the average loyal customer at the expense of the Shareholder and 60% player. A sound business model

but we do feel a £5 bet on a race (aggregate) is a fair amount to view a product that streams a feed faster than can be viewed via a satellite channel such as Sky.


Eh ?

Smoke and mirrors from a company plainly going backwards and down the toilet rapidly.

As a customer I would like Betfair to publish a list of the technical issues over the last month to see for myself what amounts to occasional.

deluded, deceitful, head up one's ass - take your pick.

Mr Spock,if you go to the service forum,its all there,

http://community.betfair.com/service/go/forum/view/94166/165814/service

I counted 38 in 6 weeks  and they don't always post when there is a problem and sometimes combine several problems in one post so the actual number is much higher.

I make that about 37 video problems in just over 2 months, got bored after the first page - very occasional, one every 2 days

^ correct, mine was a bit superficial but same ballpark

another setback for racings ir liquidity, the next generation are now even less likely to want to take an interest in racing, but thats the betting game, move with the times

shame that a brilliant idea (exchange betting) is dominated by a monopoly player.

Treatment of its customers in the last few years and the ever falling service levels would not be tolerated in any competitive marketplace.

This is not about covering costs. Betfair make fortunes out of each player already in commission, which a share of should be ample to cover the costs of a decent live video service, let alone the current shoddy version available.

This is purely about greed. Management bonuses, shareholder dividends, shareprice etc

We have been suffering these worsening live video problems for over a year now, possibly longer.

What are the odds the live video service will be even worse in a year's time and no improvements will have been made? And the min bet will be raised again ..... and again.....for LV watchers?

We've seen all this before. Commission and premium Charges.

If they offered a decent service, fair enough, charge for it.
But to put up charges for a rank and worsening service is the reserved business practice of an overbloated and greedy monopoly.

Why do Betfair feel they have to charge 10 times (£5) the amount most other betting sites (50p) charge.

Sorry, already answered above.

disgrace!!

Remember saying over a 6 weeks ago they would change the goal posts again when people were putting up loopholes as to how avoid paying to watch LV. Paranoia was the call, Idiots putting up loopholes on Betfairs very own forum and expecting them to stay use able.

I'll not shame them but if you're reading try learning to keep it zipped in future.

About 6 weeks ago I had a problem & there going to phone me back..............How long does this normally take ?

Why not offer a free £20 bet to cover a RUK subscription for customers placing 10 x £5 bets a month like others have?

This shouldn't be lingering so far down

Fish around.

Much cheaper and fractionally quicker streams elsewhere.

Reliability better too. Despite all streams apparently coming from the same suppliers...

All - sorry for not posting on here sooner. Purely due to the Bank Holiday weekend. I'm not overly impressed by jamesdean's comments, but he's entitled to his opinion, like anyone else. I do care actually: it would be far easier for me to ignore LV threads, but I think that it's very rare for me not to get involved. Do I think the service is good? No. I think most posters on here would know that. All I can do is make sure that the feelings of customers on here are known around the business, and make certain the inconvenience LV causes is apparent to those that can try and improve the service. As someone with a mortgage and family, I'm not going to resign over it! But yes, it does get embarrassing and yes, I do care. Business decisions such as the one regarding the minimum bet to view races on LV are not things I'm going to comment on: but I'll still be here, trying to make it better and trying to get things fixed.

Hi BCM2 - good to hear from you. I know you don't want to comment on the charge but can you clarify - some people think it's going to be £5 per race and you can't lay off before the race starts. Is this true or can we , as I have always done in the past, backed and layed before the race to produce a small loss at worst.

Obviously having the stake at £5 instead of £2 is going to increase that loss slightly but it is still manageable. If it is £5 to see the race and that has to be a bet exposure that surely is ridiculous. There are over 200 races this week which means losing £1000 before we even start. That better not be true otherwise my betting life is over.

Sorry - 300 - that's £1500.

bilbobaggins - if you betting in over 300 races and not backing 1 winner then I suggest that horse racing punting is not for you. Alternatively there are plenty of other ways to watch the horse racing for free, most notably bet quack, so I suggest that you use the one of those instead.

Dear oh dear Escobar - not very bright are we? I'm asking a simple question that's all. 300 races with a £5 charge before you start betting is £1500 . Not difficult is it. Betquack is not free either. Betfair is the quickest which is why I use it.

bilbo, I think escobar is pointing out that it will only cost you 1500 if your fiver selection in all 300 race loses. You could just pick the favourite and it will probably cost you 10% of your total outlay or something like that.

That's beside the point.

All I can do is make sure that the feelings of customers on here are known around the business, and make certain the inconvenience LV causes is apparent to those that can try and improve the service.

BCM, may I suggest you bring this to the attention of your board of directors, as they clearly are not aware of the appalling service that is Live Video. In-running, one of your main points of difference, cannot really survive unless you sort this out.

Unless the board are completely unaware of the situation, I can only determine that they do not care at all and must have made a decision that in-running (and the provision of live video) is way down the list of priorities, behind changing the platform for the new site, the intro of fixed odds betting and adding ever more pointless online games that the general horseracing and sports betting fraternity have very little interest in.

Hence the allocation of seemingly zero budget to fixing LV problems which as you know are copious and seemingly endless. Do you not think it is a joke that a major company like Betfair can have on it's customer forum a standing daily thread betting on what minute of the day the first problem will arise?

You refuse to even employ a capable person with responsibility for assigning the correct code in the LV schedule of events. Whole meetings are regularly left out of the schedule let alone individual races assigned to the wrong racetrack or racetime.

People are fed up with the lame "its the fault of the third party suppliers". May I suggest that you report on the service level penalties that have been applied to that third party supplier for all the f*ck ups they regularly provide, the customer base will be much more impressed. And how you are going to use the funds from those penalties imposed to fix the many LV problems of your own making?

Regards

Ignored In-Running Player who doesn't obviously care a hoot about the millions spent on the glitzy lights of your online casino.

ps please don't close my account like the rancid bookies regularly do after I refuse to join in their online fi-x-ed progammed casino scams

bilbo - here's what we are saying. I think the key word is 'aggregate':
"Matched bets totalling a minimum aggregate of £5 will be required in order to watch associated streams. Aggregate matched bets on the following markets will qualify in line with our terms and conditions which can be found at en.learning.betfair.com/app/answers/subc... :
•    Win
•    Place
•    BSP bets
•    Tote bets
Combinations of bet types (e.g. £2 Tote exacta and £3 Exchange place) will qualify to watch live video for all markets which are subject to a bet before view qualification."

pedrobob - I will send that directly for you.

So £2.50 back and £2.50 lay on the same selection would qualify?

I think so pugs - won't know till we try.

Surely 2.50 back minus 2.50 lay equals zero if matched at the same price?

whats the problem?

step 1 - open bet quack account

step 2 - deposit a tenner in to account

step 3- open up lv on quack and use the better liquidity from bf to bet, its the same as using bf lv. my only regret is that quacks liquidity is so poor because id be out of here like a light. in a way they are as bad as bf as they dont seem to want to entice anyone over there  even tho bf run their company v inefficiently, but there really isnt any other option for us at the mo unless quack get the finger out that is.

I will repeat for anyone that doesn't understand...

BF have increased the fee (twice) for an utterly shít product..

BQ use the same service (now there's a joke name) providers as BF. Even when both are open BF's is slightly faster. I only use BQ when BF's is playing up and most. of the time when that happens BQ's is down as well. The problem, mostly, is the service provider. I'm surprised BF went down the road of increasing the price before they could ensure the quality of the pictures.

Thanks Bilbo. I am hoping that's the case because I can't expand the LV on purple without changing my screen resolution.

I'm not adverse to paying for a service, I subscribe to RUK for their picture quality and reliability, but £20 per month for RUK is a far cry from £5 per ATR race, and I'm in your school when it comes to the "but you're not going to loose every race" clowns. Bad runs happen far more often than good runs, if they didn't we would all be millionaires.

most are, dont u read the forum?

pugs, you don't need to change the screen res, open a daq page, use "ctrl +" two or 3 times before you aceess live vid, when you open live vid you'll get a bigger pic, just use "ctrl -" in reverse on your daq betting page to revert that to normal

'I can't expand the LV on purple without changing my screen resolution.'

Pugs,

When I expand the Betfair LV all that happens is the window gets larger, but the video inside it remains at the same  ludicrously small size.

Any help with this would be much appreciated.

if i do it before i open the video, eg you increase the size of your betfair/daq size first then open live vid it should work at a larger size

Loper, I take aggregate to mean the sum of 2 or more amounts, i.e, a football score.

Ilikewavingatbuses. The purple LV is about a third to half a second behind BF, but the big problem is you cannot expand the embedded flash player.

guinness2dear,message sent

OK, Pugs, I hope you're right.

As far as the size of LV is, though, I zoom in and magnify thewindow but the actual video screen inside the window still remains tiny.

If it's about sweets TT, you can FRO...

Loper, you can either use CTRL+ to increase or CTRL- to reduce, OR if using "Chrome" browser, click the spanner on the top right and you will see "zoom" in the menu.

Elise, I have tried everything with the purple LV, even the "MediaPlus" browser extension but cannot get anything to work. Are you saying they work for you? What browser are you using?

Thanks Pugs, I've got it!

Loper, yes I also hope my definition is correct AND the problem you seem to have increasing your BF LV is the same problem I'm having increasing my purple LV. I wonder if it's a browser or setting issue

My pleasure Loper

Pugs the key word is aggregate .. as in a two legged football match where the aggregate score would be 2-1 and 2-1 = 4-2 the aggregate amout of £5 would be a £2.50 back/lay trade to give you the aggregate £5 bet.

So effectively the cost to view the race is a £2.50 back/lay trade insead of £2 .. big deal its 2/3p net loss difference.

Thanks flyingkipper, I do hope that's the case.
When the "loophole" was first closed I did £2 back/lay trades, but it just felt wrong doing this, so I used a basic trigger for a £2 bet per race in the place market with loss recovery, which has worked fine but I will certainly not be trying this at £5 per race, so I won't now care how wrong it feels.

£2.50 will do the job

i see, ty pugs.

I'm pretty sure you just need to put up a £5 lay at 1.01, go to the live feed, then cancel the lay

has to be a matched bet qqking

qqking, They said that was a "loophole" and closed it a few weeks ago so only "matched" bets would work

I type far too slow

£5 paid

Ever get the feeling you've been cheated....?

Did you scroll down to the 14.00 Ripon or just click the "top" 11.37 Ripon?

My £35 (£5x7) today to watch Ripon's card on a tiny screen
is the same price as for a Tatt's ticket for the Champ Hdle
at next March's Festival.

Still no queue for the toilet here

nice picture on bet*aq and less commission

Aug 28, 2012 -- 2:01PM, Poppydog. wrote:

£5 paidEver get the feeling you've been cheated....?

Hello Mr Johnny Rotten

Seems like a lot of fuss about nothing - and we might actually have a better reason to complain about a rotten service - or at least it gives Betfair a stronger reason to complain to the service providers - 'Look here -we charge our customers £5  every race - we need this to work....'

OH I see. Well I wish you luck with your selections and make full use of the facilitys

why cant they give us a bigger screen

Christ almighty, next you'll be asking for a reliable service!

10 squid for a bigger screen guv

Christ almighty, next you'll be asking for a reliable service!
BOTH

bilbobaggins 28 Aug 12 14:14 
Seems like a lot of fuss about nothing - and we might actually have a better reason to complain about a rotten service - or at least it gives Betfair a stronger reason to complain to the service providers - 'Look here -we charge our customers £5  every race - we need this to work....'
..........................................................
Seems a reasonable and logical assumption to make so don't expect it to happen.

used to be free to watch.
then you had to put £2 on.
Now it's £5....
it's ridiculous.

the same as the on course bookies they have shot their selves in the foot but they had to come round. with them it used to be minimium £5 then it was £2 now with all the family days and the pop concerts they will take a £1 and are grateful for it

you must place a bet to view this stream....
happened multiple times today, and i had bets on...

TTT

Phone call to trading standards, paying up front for a product that isnt working as advertised and no way of a refund ?

Roger - don't think you're doing it right matey.

was doing it right, used to happen before when it was £2 as well, youre bet would be matched, click on the race, would say the same. Happens rarely, but it did happen, like when they had the Naas & Ripon races on the wrong times for example.

^^^^^^^^^^
you need to clear history and cookies and sign in again when it does that.

I just opened a purple account....my commission rate has gone down to 3.0% from 4.5%.
Does BD have a forum?

up

The £5 is too much - betfair know what we all bet , pay in commission and lose or win they should be able to adjust it accordingly

Stop hiding

& again

Still overcharging the little guy
Had to go back a while

Up you go

ttt

When was the last time the LV was actually reliable for a whole day ?

1972