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live video ripoff
live video ripoff
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Replies: 171
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hope not mr spock or there wouldn't be anyone left
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CL
 Bilbo if that is correct and all you have to do is back and lay I don't see what the problem is. At worst you end up with a liability of 0 or less than a pound. |
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Exactly Spocky and sometimes you make a small profit.
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The problem is the service is utter shíte..
And the price to watch it has been increased from nowt to two increases in less than a month... Capiche ? |
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And you're one of the first to moan about the service, baggins...
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How about 1st September, mass exodus to Purple... at least for 1 day?
(give daq some notice to organise some additional server space.....) |
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Does anyone know how to increase the screen size on purple? Increasing the web page to 150% like on Betfair doesn't seem to work as the control bar is half way up my currently black screen
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Get up there
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off to the purple
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Live Video 5.30 Cartmel - Update 1
Betfair Customer Services 1 64 Today 17:51, by Betfair Customer Services Fecking imbeciles posted this one on the FOOTBALL FORUM are they taking the pizz out of us  |
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Mr.Spock
This situation is a little different to the big debate we had about this a month or so back, it looks to me as if it isn't a simple back and lay pre race any longer because you have to have an aggregate of a £5 risk going into the race, you'll now have to wait until the race is under way to trade out which is obviously a bit more awkward but in most cases won't be unachievable by any means. Incidentally, the talk about purple on here is a bit of a gamble that i think betfair are willing to take, i reckon that they are hoping people will use another gambling site to view the race but will still use betfair to place their bets on because the liquidity is better, that will keep the IR revenue the same and perhaps make the lv more reliable for those left as there won't be as much traffic on it. |
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^
Bilbo, that should have been addressed to |
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Hi Duffy, I'm not entirely in agreement with your second paragraph. Firstly I'm not sure the Betfair LV suffers with "traffic" issues, most problems seem to be with the supplier, or their own engineers forgetting to put the links up, or incorrect links, or other internal errors (I never get stuttering/buffer issues).
And second, with the LV creating a slightly more level playing field the average punter (5% commission payer) is getting a better slice of the cake (or at very least loosing less) so less profit for the 60% commission payer, therefor less commission to Betfair. So personally I don't think Betfair care if they loose the 5% commission paying small in-running players, hence the price hike in the idle market to view the LV. Just my opinion of course. |
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Thank you for your e-mail.
The decision to raise the price to view live video was not taken easily, in fact we have stalled on this decision for many months - however Betfair is a business and we cannot supply a service that has a cost for free any more. The £2 change a few weeks ago, should have been in place from day one, however it was allowed to continue for a while but eventually it was clear our revenue generated was far less than the business costs and this was implemented for pre-race bets. This has now been upped to £5 to meet the criteria of the business. We understand some customers will not like the change but we do feel a £5 bet on a race (aggregate) is a fair amount to view a product that streams a feed faster than can be viewed via a satellite channel such as Sky. We are also aware of the occasional technical issues, which we are working very closely with our 3rd party supplier to prevent these issues in the future. A lot of the issues our product experience are also experienced with other bookmakers, however we accept this is not an excuse to use to customers. The main criteria I can see from Betfair is fleecing the average loyal customer at the expense of the Shareholder and 60% player. A sound business model  |
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but we do feel a £5 bet on a race (aggregate) is a fair amount to view a product that streams a feed faster than can be viewed via a satellite channel such as Sky.
Eh ? |
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Smoke and mirrors from a company plainly going backwards and down the toilet rapidly.
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As a customer I would like Betfair to publish a list of the technical issues over the last month to see for myself what amounts to occasional.
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deluded, deceitful, head up one's ass - take your pick.
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Mr Spock,if you go to the service forum,its all there,
http://community.betfair.com/service/go/forum/view/94166/165814/service |
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I counted 38 in 6 weeks and they don't always post when there is a problem and sometimes combine several problems in one post so the actual number is much higher.
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I make that about 37 video problems in just over 2 months, got bored after the first page - very occasional, one every 2 days
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^ correct, mine was a bit superficial but same ballpark
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another setback for racings ir liquidity, the next generation are now even less likely to want to take an interest in racing, but thats the betting game, move with the times
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shame that a brilliant idea (exchange betting) is dominated by a monopoly player.
Treatment of its customers in the last few years and the ever falling service levels would not be tolerated in any competitive marketplace. This is not about covering costs. Betfair make fortunes out of each player already in commission, which a share of should be ample to cover the costs of a decent live video service, let alone the current shoddy version available. This is purely about greed. Management bonuses, shareholder dividends, shareprice etc We have been suffering these worsening live video problems for over a year now, possibly longer. What are the odds the live video service will be even worse in a year's time and no improvements will have been made? And the min bet will be raised again ..... and again.....for LV watchers? We've seen all this before. Commission and premium Charges. If they offered a decent service, fair enough, charge for it. But to put up charges for a rank and worsening service is the reserved business practice of an overbloated and greedy monopoly. |
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Why do Betfair feel they have to charge 10 times (£5) the amount most other betting sites (50p) charge.
Sorry, already answered above. |
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disgrace!!
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Remember saying over a 6 weeks ago they would change the goal posts again when people were putting up loopholes as to how avoid paying to watch LV. Paranoia was the call, Idiots putting up loopholes on Betfairs very own forum and expecting them to stay use able.
I'll not shame them but if you're reading try learning to keep it zipped in future. |
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About 6 weeks ago I had a problem & there going to phone me back..............How long does this normally take ?
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Why not offer a free £20 bet to cover a RUK subscription for customers placing 10 x £5 bets a month like others have?
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This shouldn't be lingering so far down
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Fish around.
Much cheaper and fractionally quicker streams elsewhere. Reliability better too. Despite all streams apparently coming from the same suppliers...  |
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All - sorry for not posting on here sooner. Purely due to the Bank Holiday weekend. I'm not overly impressed by jamesdean's comments, but he's entitled to his opinion, like anyone else. I do care actually: it would be far easier for me to ignore LV threads, but I think that it's very rare for me not to get involved. Do I think the service is good? No. I think most posters on here would know that. All I can do is make sure that the feelings of customers on here are known around the business, and make certain the inconvenience LV causes is apparent to those that can try and improve the service. As someone with a mortgage and family, I'm not going to resign over it! But yes, it does get embarrassing and yes, I do care. Business decisions such as the one regarding the minimum bet to view races on LV are not things I'm going to comment on: but I'll still be here, trying to make it better and trying to get things fixed.
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Hi BCM2 - good to hear from you. I know you don't want to comment on the charge but can you clarify - some people think it's going to be £5 per race and you can't lay off before the race starts. Is this true or can we , as I have always done in the past, backed and layed before the race to produce a small loss at worst.
Obviously having the stake at £5 instead of £2 is going to increase that loss slightly but it is still manageable. If it is £5 to see the race and that has to be a bet exposure that surely is ridiculous. There are over 200 races this week which means losing £1000 before we even start. That better not be true otherwise my betting life is over. |
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Sorry - 300 - that's £1500.
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bilbobaggins - if you betting in over 300 races and not backing 1 winner then I suggest that horse racing punting is not for you. Alternatively there are plenty of other ways to watch the horse racing for free, most notably bet quack, so I suggest that you use the one of those instead.
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Dear oh dear Escobar - not very bright are we? I'm asking a simple question that's all. 300 races with a £5 charge before you start betting is £1500 . Not difficult is it. Betquack is not free either. Betfair is the quickest which is why I use it.
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bilbo, I think escobar is pointing out that it will only cost you 1500 if your fiver selection in all 300 race loses. You could just pick the favourite and it will probably cost you 10% of your total outlay or something like that.
That's beside the point. All I can do is make sure that the feelings of customers on here are known around the business, and make certain the inconvenience LV causes is apparent to those that can try and improve the service. BCM, may I suggest you bring this to the attention of your board of directors, as they clearly are not aware of the appalling service that is Live Video. In-running, one of your main points of difference, cannot really survive unless you sort this out. Unless the board are completely unaware of the situation, I can only determine that they do not care at all and must have made a decision that in-running (and the provision of live video) is way down the list of priorities, behind changing the platform for the new site, the intro of fixed odds betting and adding ever more pointless online games that the general horseracing and sports betting fraternity have very little interest in. Hence the allocation of seemingly zero budget to fixing LV problems which as you know are copious and seemingly endless. Do you not think it is a joke that a major company like Betfair can have on it's customer forum a standing daily thread betting on what minute of the day the first problem will arise? You refuse to even employ a capable person with responsibility for assigning the correct code in the LV schedule of events. Whole meetings are regularly left out of the schedule let alone individual races assigned to the wrong racetrack or racetime. People are fed up with the lame "its the fault of the third party suppliers". May I suggest that you report on the service level penalties that have been applied to that third party supplier for all the f*ck ups they regularly provide, the customer base will be much more impressed. And how you are going to use the funds from those penalties imposed to fix the many LV problems of your own making? Regards Ignored In-Running Player who doesn't obviously care a hoot about the millions spent on the glitzy lights of your online casino. ps please don't close my account like the rancid bookies regularly do after I refuse to join in their online fi-x-ed progammed casino scams |
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bilbo - here's what we are saying. I think the key word is 'aggregate':
"Matched bets totalling a minimum aggregate of £5 will be required in order to watch associated streams. Aggregate matched bets on the following markets will qualify in line with our terms and conditions which can be found at en.learning.betfair.com/app/answers/subc... : • Win • Place • BSP bets • Tote bets Combinations of bet types (e.g. £2 Tote exacta and £3 Exchange place) will qualify to watch live video for all markets which are subject to a bet before view qualification." |
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pedrobob - I will send that directly for you.
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So £2.50 back and £2.50 lay on the same selection would qualify?
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