Site very slow and crashing

same here

Yes, racing doesn't load - think they are doing work on it

not good - not good at all - you can just about get into it via mobile app.

yeah ive just rang the helpdesk its a server problem ffs

no probs here on chrome

Chrome not working for me either - very poor.  Paddy Power crashed Grand National day and they gave me a £100 free wager - won't expect anything from Betfair.

Abot as reliable as a loose lada riva driven by Paul Merson.

About

Gone completely now

On Chrome, won't load markets. API seems OK so far.

IE not working either.
Got a worrying lay at Dundalk that can't trade out of

gone

API fkd as well now.

Football back

Wot you complaining about. Super Slots is OK       

been like this since the intro of NEW FASTER PAGE LOADING (more crashing/freezing of markets/slower) SITE.
Who says the old is not sometimes better than the new?

Not sometimes better, it's never better,ontheflank

me too now

Going purple

Purple is a nice colour at the moment!!

At least the customer service is good enough to make an announcement - oh no, that was a dream I had last night

We're pleased to confirm a further progress report on the Customer Commitment – a set of 14 promises defined with your input to ensure we give greater transparency and clarity on key aspects of our business and service.

In June 2011 we launched the Commitment to cover five key areas of our business; protection for customers and their data, integrity in sport, customer service, communication, and the reliability of our products and services. Where possible each promise had specific targets so we could report back on our progress. We’re pleased to bring you this update with specific information on;

•    3 new Memorandum of Understanding agreements with the Japanese Football Association, European Rugby Cup and the Irish Greyhound board demonstrating our continued commitment to protecting integrity in sport

•    Confirmation that we again exceeded the targets set for Customer Satisfaction and First Time Resolution for our global service operations

•    And while we continue to work towards our target of 3 seconds for a full page load, we have seen load time decrease from an average of 24 seconds to 7 seconds as we migrate more betting markets to our new, faster platform.

Please visit promotions.betfair.com/customer-commitme... to view the full Betfair Customer Commitment update and if you want to make further suggestions for improvement please email commitment@betfair.com.

Our aim is to deliver the very best betting experience with the best possible service for our customers. We believe the Customer Commitment is an important reminder of what our customers expect from us. The next progress report will be delivered in November 2012.

Thanks
The Betfair Team

Protection for customers - There's a thread on GB just now,some guy got his account hacked last week

Integrity in Sport - Racing's never been so rancid as of late

Customer Service - LOL (Like the opinion poll they put up on the forum on the beta site that they haven't answered in months?)

Communication - see above

The reliability of our products and services - Yep, the sites working just great




No shame.

with so many "clangers" in the system we are in urgent need of the soup dragon

chris stop hiring baboons to manage the markets ffs 

running 2 different interfaces will be tolling the server bandwidths with hitches galore.

Most customers using the website will usually use a handful of page loads to get to the markets of interest but the nagging beta requests and dismissals will be doubling sometimes the amount of page loads or have I missed something?

Customers should have a more customized and personal view which they control via logging in and no need for all this confusion...

Bag of sh1te.

I beg to differ as its still the best betting portal,well on this planet anyway

Just not right now

Can't even access account now ffs

i've had trouble last few days, tbh am getting fed up of it, bf product not very good

A more neural design of server operations generally(globally) would be a better step forward.

wanted to lay the Varian horse in the last. only for a tenner, but a tenner is a tenner.

catfords fault for recruiting divvies

It looks to me as though Premiere league football is the last straw ( on top of the rubbish the site is infested with ). It's been sticky for 2 or 3 years on Sat afternoons in THE SEASON.

OK I give up - I'm turning the PC off and going to talk to the wife

Server systems that were modeled on a cellular design originally from the conception of the internet to withstand atom bomb attacks are now prey themselves to the domino effect because of the complexity of individual systems or sites so logically a cellular approach to server systems would regain reliability standards...

I suspect BF will be hitting there hardware vendors with the proverbial stick soon.

It appears to be back up

It is all very frustrating and it appears never ending really not good enough.

There goes Wee Eck............

The Second day of the premiership & once again betfair let down their customers! I think that there was nearly 4 million showing as mathched bets on the city southamhton game, that is all betfairs customers money and no one can trade! SHAMBLES

Funds are correct at last..... promising

11kv, I am not a technocrat but surely all the sports should be on a dedicated site

which has nowt to do with games, slots or casinos.

lamott I have 4 unmatched bets on golfers as far as I am aware.

Yes Wee Eck the site is jammed with allsorts from the main server
they need to spread the applications out, as we well know the bloody forum always works
that is seperate from everything else,but that costs wonga they dont want to spend it seems......

Long time no post you been ok ?

11kv, thanks for asking, yes I am ok but recently have not had much to say

but this site seemingly always liable to crash gives me the hump, this outfit

should bite the bullet and get it sorted.

good to hear your ok

Profit before customer service it seems we are 2nd class citizens.