BETFAIR: what on earth is going on with your results service

w h o r e is banned too eh? What a childish censorship system.

If you think thats bad reged try typing an actual top horse trainers name from South Africa christian name Mike.

de ****

Or even to recommend Clever **** as a possible winner! As if we're all silly schooldboys ...

Oh, wait a minute ...

But actually, it is not a joke at all - it's just puerile (it's in the dictionary betfair, look it up)

Its all a load of K O C K

TYPICAL BETFAIR TIMEFORM HAD A GOOD NAME ONETIME UNTIL IT GOT IN TO BED WITH YOU CROWD

Service with a sneer.

Tho

Tho

Tho

Tho

Thought it was computer, whats going on?, cant load the Timeform results page at all, been two days now.

It's yet another very simple thing that we can add to the long list of failures this multi-million pound company achieves on a daily basis...

Are they on a tea break?

Timeform is fecked again, there has been a problem every day for weeks now.

thought it was just me tbh

No Mad, it's the incompetents that run this outfit

OIf course, because it's "free" they pay it no attention. I see the Timeform site where you pays yer money, takes yer choice is working fine.

It wont be BF's fault(NAP)

clear your cookies not betfairs fault

they do not give a toss nap

upgrading to a pentium75

f'all to do with cookies

World Wide Web calling Timeform, come in please

And, of course. complete radio silence from bnetfair on the subject - like when we might be able to access it again. Wonder if they're even bothering to do anything about it, given it's the weekend.

its in our terms and regulations , so it wont be our fault and if it is we will blame a third party

I have just joined the forum to find wtf the problem is with Timeform.
I thought it might be because I'm on the other side of the planet and it is 5.00am Saturday here in Melbourne but seems its not just me.
I use Google Chrome usually and have Firefox to test. I've been in IT for 35yrs and internet for 16yrs. The problem is definately at the Timeform server. I'd say their server has died and no one has worked it out yet. See message below:
The proxy server received an invalid response from an upstream server.
Apache/2.0.52 (Red Hat) Server at form.horseracing.betfair.com Port 80

Hi Melburner, timeform seems to go offline everyday now at BST 17:00 and later...

Hi bf_fananatic. So whoever is leaving the building at 5.00pm really is switching everything OFF!!!

Could the answer be this incredibly simple and stupid?

no mel, I think they have heavy duty issues that they have left to late to solve properly ... might even be with a third party storage supplier or somesuch. I worked for a co once that relied on Amazon for its data storage and when Amazons one European datacentre in Ireland went belly up we were screwed.

But of course no one tells us what is going on.

Reged, I thought that was the most likely.
My comment was rather tongue-in-cheek. But I do remember when large corporations had redundant systems. Even bank sites are falling over too often now.

Just got a text from them


We understand small pockets of users are experiencing minor setback whilst connecting to the results/form webpage, please clear your temp int files, i.o.o. (in our opinion)

Tell them to get in touch with reality and that the small pocket of users is called planet Earth.
It has nothing to do with any users computer or internet service.
It is a 502 Bad Gateway message. This means that their gateway is not getting the web page requested from their web server because the protocols are badly coded.

That is utter baloney - I clear my cache regularly (just done it). Makes no difference.

Everyone affected needs to bombard them with emails IMHO

help@timeform.com

Then they might get the message. I'm off to write mine.

Don't know about you but the Timeform site just loaded like lightning. The message must have got through. ;-)

No. Still grief for me. Did you do anything mel, change anything?

I spoke too soon. It went veeeerrrryyy sslllooowww and then - TIME OUT 4 TIMEFORM

Yeah, getting it on Chrome too. Send em an email mel ...

We understand large pockets of users are currently throwing their computers out of the window

Reg...sent with a few possibilities to fix. The load balancing module in an Apache Server can be complex and if the protocols are not right, you get the "502 Bad Gateway" message. Lets see how long it takes.
faw...I'd like to know how many there are. I say more than a few between me in OZ and "Pomgolia", no matter which way you go around the world.

Is timeform excluded from the customer charter?????? as its still playing up and like every day

I hope the technicians and server providers of timeform are not the same as BF exchange or its a bad sign.....

WD mel ... but dont hold yer breath. It is the weekend after all. Nobody cares

slow as a boat and not loading at all-will they ever sort this out? I won't hold my breath!

I CANT GET HORSE RACEING RESULTS ALL DAY ,I THOUGHT IT WAS ME UNTILL I RED THIS THREAD,I THOUGHT IT WAS MY OLD COMPUTER ,IVE FIDDLED WITH BUTTONS THAT IVE NEVER FIDDLED WITH BEFORE ,IVE LOST THE WILL TO LIVE ,AND ITS NOTHING TO DO WITH BE ITS BETFAIR AGAIN SAPPING ALL MY CONFEEDENCE AND SELF ESTEEM

IVE E MAILED THEM

so have I-expecting a response just before Xmas

Perhaps Timeform are hiding till the Frankel race is over as they reckon its the best horse ever, if it loses timeform will be called the Black caviar formteam

or, to put it another way, Frankel my dear, I don't give a damn!

Nearly 9am and still no service. Is there anyone out there able to get the results?

not me. even tried clearing the cookies. nothing changed.

just tried again and the results page has loaded

hallelujiah! but why has it taken so long and cost me soi much time?

But pulling up the results is painfully slow ... if its like this now what about in ther heat of battle?

Nope, gone belly up again ! grrrrrrrrrrrrrrrrrr

sorry, didnt see your reply ... shd have read Yup, gone belly up ahain!

Are they even going to show some good manners and acknowledge there is something wrong?

The helpdesk have acknowledged that there is a problem and that the engineers are working to resolve the issue.

Well that represents progress, since it was all our fault last night! Cache! hah!

Reged - whenever you report a fault to Betty they treat you like a complete idiot, it really winds me up.

fingers crossed, looks to have been fixed :~))

Jeez! Loaded like greased lightning! Thank feck for that!

uh ... nope. I got excited too soon ... maybe it's me causing it to flip?

you're right-back to treacle :~(

FFS - ran like lightening for a couple of minutes, now down again

Possibly when everyone tries to jump back on at once it tips it over again

^ We are talking about a small number of users here, not thousands, it's a joke.

Fair point

I'm not holding out much hope for this being fixed over the weekend.

This has been put up by Betfair on the service forum - WHY NOT THE HORSE RACING FORUM?????

We are currently experiencing disruption to our Timeform Products.

Please be assured that our engineers are working to resolve this issue as quickly as possible.

We’d like to sincerely apologise for any inconvenience caused.

If you require any additional information, please visit our service information page at
service.betfair.info or contact our Helpdesk:
Telephone:
UK  0844 871 0000
Australia 1 300 238 324
Ireland 1 800 944 000
International +44 203 059 8888
Email: info@betfair.com

It was posted up there at 5pm yesterday. I never look at the service forum. Why on earth havent the clots put it up where it matters most, in the horse-racing forum. Would have sdaved a lot of emails etc!

I also got this from Timeform:


Our free form site is currently under-performing. It is at best very slow and some users are unable to connect at all. Obviously we have engineers working to find a solution as a matter of urgency but unfortunately it is taking much longer to remedy than we had hoped.

Hi again from the other side of planet Earth.
While all of you were tucked up in bed (3.00am UK time / 12.00 noon Melb time) I was able to access the Results but it was slower than a snail.
Now I can get the splash page but as soon as I try to click thru to any meaning info it times out.

Reged..I just got the same email 33 minutes ago as aresponse to my email to the help desk last night

Thank you for your enquiry.
Our free form site is currently under-performing. It is at best very slow and some users are unable to connect at all. Obviously we have engineers working to find a solution as a matter of urgency but unfortunately it is taking much longer to remedy than we had hoped.
This thread on the Betfair Community site will carry updates as information becomes available.
http://community.betfair.com/service/go/thread/view/94166/29124789/outage---timeform---form-and-results

We apologise for the inconvenience you are being caused.

Debra Barnes

DDI: +44 (0)1422 396906
Fax: +44 (0)1422 398017


Seems like standard response.

Well mel I dont think the "taking much longer to remedy" line is standard. see it as an admission they got muchos problemos

Wish I'd taken the time a while back to work out getting stuff from the betfair API. Then I wouldnt be having this problem

..don't know if anyone has said but just to advise that the timeform mobile app seems to be functioning ok at the mo...might assist some...cheers

I have just been to check out service.betfair.com as suggested and this is the headline: There are currently no reported problems with any Betfair site.

This mob have got NFI