One word for Betfair video

Why can they not anticipate delays and sort it out?

delays between races forcing clashes is pretty hard to account for, I dont hold that against betfair, but betfair switching off a stream just before the off is ****ing incompetence.

They appear to have little interest in the subject.

Have emailed them several times telling them there is a 15 minute delay and not to turn off the video
What happens ---highlights of a previous race is shown and someone" thinks" its the 830 and the race has now "ended"