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Walk up to the counter and ask what price a horse is. Cashier turns round the monitor and it is 9/4. I place a bet ask for that price and she writes it on. My money is checked and the slip is passed to me. Go in to collect and there is a note on the screen that the price changed 2min 30 seconds previous and they can only pay at 7/4. Ring customer services and after speaking to the staff concerned they inform me that I will only be paid at 7/4. Classic excuse follows " the screens are only a guide and the only price that you get at b****** is that on the system when the bet goes thru the till". I also state I was in the shop much later on but before the race was run and nothing was said to me but am told the cashier cannot remember every slip to let me know. Later customer services say that it wasnt even captured whilst 10am the followin day which I find very hard to believe and if I wasnt satisfied with their decision to go to IBAS.
How would IBAS rule? Anybody had a similar experience and what was the outcome?
How would IBAS rule? Anybody had a similar experience and what was the outcome?
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I dont understand
If you have a Betfair account - why dont you use it?
You Know It Makes Sense[;)]
If you have a Betfair account - why dont you use it?
You Know It Makes Sense[;)]
ezra...Exactly the same thing happened to me...difference in winnings was £375...took them to the small claims court(very easy process £45 court fees)... got a phone call a week later from area manager saying come into shop and well pay you out all your money and igot my court fees back as well (keep the courts receipt).... dont bother with ibas go straight to court youll more than likely get paid all your money.... hope this helps... dont let them get away with it.
Wd Colonel....you should offer a service no win/no fee (20% of payout)
Whether the price on screens is a guide or not the bet was struck, and 9/4 was the price agreed. Take this all the way, they will pay out before you can say "thieving barstewards".............
You have them by the short and curlies, the staff member wrote the price down and I presume she would have initialed it? which is standard procedure.
inono,
show a bit of common sense
it was clearly lower on here
show a bit of common sense
it was clearly lower on here
Not to sure its different from years ago,the cashier could have put 3/1,you still would of only got paid 7/4 makes no difference what price the cashier writes down.the price of that horse would have been the same in every shop of that branch up and down the country at that time its all interlocked.Happened to me took say 7/4 and come in at 6/4 even though the cashier wrote 7/4,and vice/versa took 7/4 got paid 2/1 even though the cashier wrote 7/4.
I presume the cashier was looking at the screen when she wrote the price so if its 9/4 on the screen its 9/4?, either that she didn't put the slip into the scanner immediately and the price changed in the meantime?, to me its the shops fault not the customers and I'd fight it all day long out of principle.
Shamus 11.07 - what on earth are you talking about?
If the price was 9/4 on the screen and was not a 'palpable error' (it wasn't) and the cashier wrote the 9/4 on the slip then that is the price, there is no 'grey area' here. All price changes in betting shops should be from when the price changes on the screens, not when a trader decides to go 7/4 and communicates this to his colleagues. This horrid firm are trying it on yet again, there isn't a day goes by when they are not attempting to defraud customers with this type of action. The only way to bring them into line is to start objecting to licenses imo...
If the price was 9/4 on the screen and was not a 'palpable error' (it wasn't) and the cashier wrote the 9/4 on the slip then that is the price, there is no 'grey area' here. All price changes in betting shops should be from when the price changes on the screens, not when a trader decides to go 7/4 and communicates this to his colleagues. This horrid firm are trying it on yet again, there isn't a day goes by when they are not attempting to defraud customers with this type of action. The only way to bring them into line is to start objecting to licenses imo...
Waste of time IBAS always been in the bookies pockets.Never yet seen a ruling in favour of a punter who cannot get on.Stand outside the shop with a placard and call the local paper for a photo.Shame the bald knocker into paying you out !!!
There should be a system in betting shops where price changes are announced over a blower or tannoy. Each shop could employ a man (or woman) to mark down the prices as they are announced against a printed list of horses in the race.
Not sure whether this technology exists but it would certainly rule out the confusion.
Not sure whether this technology exists but it would certainly rule out the confusion.
Yeah - no possibility on any confusion if you get a man / woman to manually mark down the prices as they are announced.
IBAS,am currently awaiting their decision on the Oxford v Everton X1 debacle when Betfair voided all bets after the match.This happened late July and on contacting them today was told "The panel are still looking at it".
How long do they need to interpret betfairs ruling on this matter? I presume its a case of if we look at this for long enough we will find reason to side with Betfair.
If it was so cut and dried ten minutes would suffice! Good luck if you venture down this route.
How long do they need to interpret betfairs ruling on this matter? I presume its a case of if we look at this for long enough we will find reason to side with Betfair.
If it was so cut and dried ten minutes would suffice! Good luck if you venture down this route.
I assume also that it is not a free service so how many coins(!) did you have to hand over to that pathetically slow outfit ?
The rules are very simple. If you ask for the price and the employee adds the price to the slip they can tell you all they want. You will get that price. Assuming no nonrunners of course.
Actually the second the slip is exchanged for cash it's binding. I've tried several times where staff in a bettingshop though the bet was authorized and handed the slip out early, then got a phone call saying its £25, SP or w-e they want to say.
The employee can beg and cry all he wants, but ultimately they are forced to report to the trading team that the bet stands.
Actually the second the slip is exchanged for cash it's binding. I've tried several times where staff in a bettingshop though the bet was authorized and handed the slip out early, then got a phone call saying its £25, SP or w-e they want to say.
The employee can beg and cry all he wants, but ultimately they are forced to report to the trading team that the bet stands.
colonel kurtz , spot on . I am in the process of going to small claims court . bit over 2 k .so far its cost me £125 with another £325 when the main hearing takes place in december . as already stated ibas a complete waste of time
The rules are very simple. If you ask for the price and the employee adds the price to the slip they can tell you all they want. You will get that price. Assuming no nonrunners of course.
Sorry but if that was the case you would have Bookie Staff writing 100/1 on evens shots for people who they have agreed a 50% share with.
It is sad this happens, personally I think the only way this can stop is for all bets to have to be on mark sense slips (like the Ozzies do) and the price will tehn be laid at 100% dead on what it is then. It is a step closer having the Internet in the Shops but you never get these situations when you bet on the net do you? It's always the price at that very second.
Sorry but if that was the case you would have Bookie Staff writing 100/1 on evens shots for people who they have agreed a 50% share with.
It is sad this happens, personally I think the only way this can stop is for all bets to have to be on mark sense slips (like the Ozzies do) and the price will tehn be laid at 100% dead on what it is then. It is a step closer having the Internet in the Shops but you never get these situations when you bet on the net do you? It's always the price at that very second.
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