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ajay007
12 Nov 19 11:17
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Date Joined: 04 Jul 03
| Topic/replies: 41 | Blogger: ajay007's blog
Hi can anyone help for a college he has tryed live chat over 15 times to no availablity and customer service been terrible and went right down hill .he uses phone and cannot get the WINNING DISTANCES getting no where they did offer it over the phone £50 min  ut are not helping at all hiw ge can now find this bet that he dones all the time dies anyone know how to get to WINNING DISTANCES ON THE SITE  as customer service terriblec

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Replies: 3
By:
Latalomne
When: 12 Nov 19 11:47
Not sure if you're talking about aggregate winning distance markets per meeting or not, but I just found this pinned post in the horse racing forum which talks about winning distance markets in specific races:

Revised Guidelines for the Offering of How Far Markets
Betfair Horse Racing
Network IconBetfair Horse Racing
09 Feb 19 17:33
Joined: 18 Aug 04 | Topic/replies: 2,275 | Blogger: Betfair Horse Racing's blog
Following a review the decision has been taken to automatically offer How Far markets only for races in which the favourite is trading at, or around, 1.5 or shorter during the morning of the race. Selected others may be offered at our discretion if we judge it worthwhile to do so.
By:
ajay007
When: 12 Nov 19 12:09
Hi thanks yes it was the aggregate winning DISTANCES per meetings thanks
By:
longbridge
When: 13 Nov 19 10:38
By "he uses phone" do you mean he uses the mobile app / mobile website?

If so, he's out of luck - those markets are one of the things not supported on mobile.

Along with Tote, SP odds limits and a few other odds and ends.

Once upon a time I'd have said "use the 'Full Site' option as a workaround" but BF took that away a few weeks ago.
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