General Betting
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After 5 weeks and then sending this email i get a result:
Hi,
Can you respond to my request within the next 2 days else I will be following up with the gambling commission and the Which? Consumer Group in order to resolve this issue.
Account: xxxxxxxxxxxx@which.net
Regards
Tony Stephens
Which? Consumer Group
xxxxxxxxxxx@which.net
------------------------
I can now confirm that your withdrawal of £343.50 was processed on 29/04/14. Please allow upto 72 hours for this amount to reach your bank account.
On behalf of Bet Butler I would like to personally issue you with an apology for the delay in processing your withdrawal.
I assure you that this delay is not a standard Bet Butler procedure and that we always aim to get all payments sent within the timescales provided on our website.
If you have any feedback which you would like to provide regarding this delay please do not hesitate to contact us and we will be pleased to hear your feedback.
I would also like to issue you with a very big thank you for your time and patience whilst your account was brought up to date.
I hope my response has helped, should you require any further assistance in the future please do not hesitate to contact me or the customer service team and we will be more than happy to assist,
Kind regards
Hi,
Can you respond to my request within the next 2 days else I will be following up with the gambling commission and the Which? Consumer Group in order to resolve this issue.
Account: xxxxxxxxxxxx@which.net
Regards
Tony Stephens
Which? Consumer Group
xxxxxxxxxxx@which.net
------------------------
I can now confirm that your withdrawal of £343.50 was processed on 29/04/14. Please allow upto 72 hours for this amount to reach your bank account.
On behalf of Bet Butler I would like to personally issue you with an apology for the delay in processing your withdrawal.
I assure you that this delay is not a standard Bet Butler procedure and that we always aim to get all payments sent within the timescales provided on our website.
If you have any feedback which you would like to provide regarding this delay please do not hesitate to contact us and we will be pleased to hear your feedback.
I would also like to issue you with a very big thank you for your time and patience whilst your account was brought up to date.
I hope my response has helped, should you require any further assistance in the future please do not hesitate to contact me or the customer service team and we will be more than happy to assist,
Kind regards
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Replies: 3
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monies received..what a fecking shocking outfit.
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Perhaps the fact that their profile on their twitter account says:
"If you would like to speak with anyone on your account please email enquiries@betbutler.co.uk" is a clue  |
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when you phone, you do after a while, get someone to answer. however i got a real sense that i was just going to be on a planned delayed path. seems like 6 weeks is the average.
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