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I have just had huge issues with Ladblokes about the settlement of a bet. The bet was for a golfer each way who finished T4th with two other players. There is a dead heat involved. The bet was for £100 at 66/1. The correct settlement should see a return of £1166.67.
To put some context to it. I went to collect the returns on Tuesday evening. I was at first told the bet was a loser. When i questioned this the lady phoned up customer service. She came back with a number that was 50% of what the bet should have been settled. (ie £583.33) I said that was incorrect but please can she phone back and that I would be back in 30 mins to collect the correct winnings. When i returned she said to phone customer services.
Having spoken to customer services on Wednesday I was assured that the correct amount was £583.33. I said I know that it is wrong please can you look at it again. When she came back she suggested that Ladblokes only pay the top 4 on golf. I said prior to the tournament which is when the bet was placed it has been top 5 for several years. I was then cut off when i questioned this.
I phoned back today to chase the issue up and they remain absolutely adamant that they only pay on the top 4 places on golf. This maybe the case once a tournament starts but the bet was placed the day before the event started. This has been through to various levels of management at ladblokes and they are utterly convinced they are correct.
I now have to take the issue to IBAS to get the bet settled correctly. What is doubly embarrasing is that I had already told her that I had an identical bet at a Cowals settled correctly and with no fuss.
What it makes me wonder is how many bets there are out there where people just assume that the bookie is correct with the payout. Firstly, it was a loser and then a dead heat wrong by 50%. It is nothing short of theft. It is beyond comprehension how they can get away with it.
To put some context to it. I went to collect the returns on Tuesday evening. I was at first told the bet was a loser. When i questioned this the lady phoned up customer service. She came back with a number that was 50% of what the bet should have been settled. (ie £583.33) I said that was incorrect but please can she phone back and that I would be back in 30 mins to collect the correct winnings. When i returned she said to phone customer services.
Having spoken to customer services on Wednesday I was assured that the correct amount was £583.33. I said I know that it is wrong please can you look at it again. When she came back she suggested that Ladblokes only pay the top 4 on golf. I said prior to the tournament which is when the bet was placed it has been top 5 for several years. I was then cut off when i questioned this.
I phoned back today to chase the issue up and they remain absolutely adamant that they only pay on the top 4 places on golf. This maybe the case once a tournament starts but the bet was placed the day before the event started. This has been through to various levels of management at ladblokes and they are utterly convinced they are correct.
I now have to take the issue to IBAS to get the bet settled correctly. What is doubly embarrasing is that I had already told her that I had an identical bet at a Cowals settled correctly and with no fuss.
What it makes me wonder is how many bets there are out there where people just assume that the bookie is correct with the payout. Firstly, it was a loser and then a dead heat wrong by 50%. It is nothing short of theft. It is beyond comprehension how they can get away with it.
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If it was placed in a shop forget about ibas just take them to the small claims court.Its a doddle to do ,the threat of court action will probably be enough.
Try emailing Attheraces and the Racing Post before you try IBAS.
CB,
The reality is what are ATR or the RP going to do? We have seen BM will do everything to defend bookmaker practices and it is understandable given the vested interests that he has with them.
There is one other avenue I will explore before I go to IBAS. The problem is that I used to have to deal with IBAS cases at times if the sports I managed required it. They are a complete pain in the arse although it was for much more complex issues than this. This type of issue would never get to IBAS and it smacks of some serious flaws within the ladblokes management chain that they said the issue was closed as far as they were concerned and that I should contact them. It is a really basic settlement issue.
The reality is what are ATR or the RP going to do? We have seen BM will do everything to defend bookmaker practices and it is understandable given the vested interests that he has with them.
There is one other avenue I will explore before I go to IBAS. The problem is that I used to have to deal with IBAS cases at times if the sports I managed required it. They are a complete pain in the arse although it was for much more complex issues than this. This type of issue would never get to IBAS and it smacks of some serious flaws within the ladblokes management chain that they said the issue was closed as far as they were concerned and that I should contact them. It is a really basic settlement issue.
It's because it's a basic settlement issue that the Racing Post could sort it out. Ladbrokes aren't trying to pull a fast one, by the sounds of it they just think you are stupid and they are right. It clearly has never crossed their mind that you could be right. I got paid out once thanks to the intervention of Oddschecker or Betbrain. I think both followed my complaint up and I think from memory Betbrain even suspended them.
100 each way at 1/4 odds at 66/1
win part loses
place part shares with 2 others
therefore stake on place is 100/3 =33.33
odds are 66/4 = 16.5 /1
Return = 16.5 *33.33 plus stake of 33.33 = 583.27
win part loses
place part shares with 2 others
therefore stake on place is 100/3 =33.33
odds are 66/4 = 16.5 /1
Return = 16.5 *33.33 plus stake of 33.33 = 583.27
fred,
It was for the top 5 with 2 tied in 4th place. Therefore you get 2 of the 3 places as such not 1/3 like you suggest.
It was for the top 5 with 2 tied in 4th place. Therefore you get 2 of the 3 places as such not 1/3 like you suggest.
Interesting CB. I will wait and see if anything happens with what I am trying. If not maybe contacting the RP might be an idea. Really cannot be bothered with IBAS but obviously will do if needs be.
Cheers
Cheers
what tourney was the bet on, because some recently have been smmall fields and only 4 places ew pre event.
It was the main PGA Tour event the Valspar Championship. Never top 4 as they claim.
Result from Ladbrokes.com
2014 Valspar Championship - Tournament winner
Name Odds Results
John Senden 1/50 W
Kevin Na 12/1 P
Scott Langley 9999/1 P
Will MacKenzie 9999/1 P
Luke Donald 9999/1 P
Robert Garrigus 9999/1 P
Steve Marino - V
Scott Verplank - V
Phone helpdesk again, in big companies most know next to nothing but 1 or 2 will know what you're talking about and will resolve the problem. Should be very easy.
2014 Valspar Championship - Tournament winner
Name Odds Results
John Senden 1/50 W
Kevin Na 12/1 P
Scott Langley 9999/1 P
Will MacKenzie 9999/1 P
Luke Donald 9999/1 P
Robert Garrigus 9999/1 P
Steve Marino - V
Scott Verplank - V
Phone helpdesk again, in big companies most know next to nothing but 1 or 2 will know what you're talking about and will resolve the problem. Should be very easy.
Does the Racing Post not usually publish the tournament prices along with the place terms for all the books on a Wednesday or Thursday? If so, either a) try to find a copy from then, or b) email the RP and ask them to confirm what was printed.
Ladbrokes aren't trying to pull a fast one, by the sounds of it they just think you are stupid and they are right.
Unfortunately worded!
So I actually had resolution to the issue today. After two more phone calls to customer services I eventually found someone who actually agreed with the settlement number I thought it to be. With that being the case I went to the shop again. I was originally quoted a figure in the £700's which almost made me lose my cool. Having been told repeatedly that the issue has already been through to customer services and they could do nothing the lady saw sense. She eventually got hold off someone and they eventually came round to the correct number.
I only didn't lose my cool because I actually felt desperately sorry for her. She was way in over her head, clearly with no support from her management who had dealt with the issue previously, whilst being pestered by a gentleman about issues with a free bet on a FOBT, whilst being pestered by another guy about there being no milk left and did she have a float to buy some more, whilst watching another guy throw his salad and lettuce all over the floor and eat it...
The happy conclusion is that 20 mins later I was able to come back and collect the cash. It was a truly pathetic situation and I can only place the blame within Ladblokes customer services and the level of arrogance which was breathtaking at times throughout the situation. I think I phoned them up 7 times in total and the shop 3 did times....
I do comeback to my original point and that is it frightening to think of what some bookmakers get away with regarding dead heat payments and payments just in general. People just assume bookies must be right and that has been the case even in this thread amongst some of the more intelligent members of the betting world. Heaven help the rest. Thanks to everyone for their contributions.
I only didn't lose my cool because I actually felt desperately sorry for her. She was way in over her head, clearly with no support from her management who had dealt with the issue previously, whilst being pestered by a gentleman about issues with a free bet on a FOBT, whilst being pestered by another guy about there being no milk left and did she have a float to buy some more, whilst watching another guy throw his salad and lettuce all over the floor and eat it...
The happy conclusion is that 20 mins later I was able to come back and collect the cash. It was a truly pathetic situation and I can only place the blame within Ladblokes customer services and the level of arrogance which was breathtaking at times throughout the situation. I think I phoned them up 7 times in total and the shop 3 did times....
I do comeback to my original point and that is it frightening to think of what some bookmakers get away with regarding dead heat payments and payments just in general. People just assume bookies must be right and that has been the case even in this thread amongst some of the more intelligent members of the betting world. Heaven help the rest. Thanks to everyone for their contributions.
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