betfair ..do they care ?

no
hth

Keep waiting...

I am still waiting for a reply to a message that I sent 8 days ago.

I have tried phoning, but you just get left on hold for ages. I imagine that being on hold for 8 days could get expensive.

They clearly do not care about customers, and that will end up costing them big time.

They care about shareholders, and thank the lord that I am not one of them.

They have turned into a vile greed obsessed company that care for nothing except squeezing every last penny out of every customer they have left. Lets hope they get taken over as soon as possible as whoever runs it in the future could surely do it no worse than the current lot of jokers.

jas have you not heard of the saying better the devil you know


but in this rare case i do think it would not matter who ran it
it could not be much worse run than at the moment

4 DAYS NOW AND STILL NO REPLY FROM BETFAIR SO CALLED HELPDESK ...BETFAIR CAN YOU OPEN A MARKET FOR HOW LONG I WILL WAIT PLEASE

If you're on Twitter, tweet them @BetfairHelpdesk

Fast response on there.

bb- if you use twitter try contacting them via  @BetfairHelpdesk  if you need a quick answer to a problem.

Sorry dan, phone call between typing and posting

cheers lads ...got to the point now i am not bothered ..just be interesting to see how long it takes to reply

What was your question about?

i moved some money from my poker wallet across to betfair sport wallet and it did not go across and disappeared ...on my transaction history instead of having withdraw approved it has withdraw waiting .......and yes i am still waiting

back something at 1.01 do it for £2.51 £3.51 £4.51 etc

laying it do it for £2.49 £3.49 etc

back someat at 1.02 do for £2.26 £2.76 etc

laying it do it for £2.24 £2.74 etc.

penny pinching in extremis

If your supermarket price checks and promises to refund the difference if your shop is cheaper elsewhere ask to pay for every item separately (except your 2 for 1 offers and such like)   

sorry wrong thread...thought it was money saving tips thread

They have not replied to one of my emails (twice resent) dated 3 April!

They do not want my custom....

5 DAYS NOW AND STILL NO REPLY FROM BETFAIR SO CALLED HELPDESK ...BETFAIR CAN YOU OPEN A MARKET FOR HOW LONG I WILL WAIT PLEASE

Do they know it's Christmas time?

I think they've drastically cut the staff that deal with customer queries. I requested my annual accounts (which normally arrive the next day) and had to wait a week, then they sent only half the info requested, so am still waiting.

6 DAYS NOW AND STILL NO REPLY FROM BETFAIR SO CALLED HELPDESK ...BETFAIR CAN YOU OPEN A MARKET FOR HOW LONG I WILL WAIT PLEASE

big balls..go on ''site feedback'' forum and put a shout out for BETFAIR COMMUNITY MANAGER tbh theyre usually very swift and are more often than not helpfull

cheers mate ...got to the point now i am not bothered ..just be interesting to see how long it takes them to reply

big balls  -  it is very unlikely they will reply.  I have emailed them a few times recently about setting up markets and have never once had a response so I have just given up.

7 DAYS NOW AND STILL NO REPLY FROM BETFAIR SO CALLED HELPDESK ...BETFAIR CAN YOU OPEN A MARKET FOR HOW LONG I WILL WAIT PLEASE

Give them a call mate.  Might save you the pain of posting in CAPS every day.

The customer has evidently been well down bf's priority list for a while now. They forgot who we were years ago. I'm not sure they even know what business they're in.

8 DAYS NOW AND STILL NO REPLY FROM BETFAIR SO CALLED HELPDESK ...BETFAIR CAN YOU OPEN A MARKET FOR HOW LONG I WILL WAIT PLEASE

Bet its in your spam bucket.

To be fair if you had a problem with your bank or BT you wouldn't send them an email, you would ring up them up.  Never understood why people send emails.  Always best to ring up.  The only point in sending an email is if you need a record of the correspondence along the lines of "Further to my telephone call..

The likes of Setanta and the Racing Channel never even used to answer the phones lol.  Tip.. in such instances change the final digit.  Often firms have consecutive phone numbers as direct extensions.

I've always found that having live chat is something all sites in this area should have. I have never understood why b365 and many other betting sites don't have live chat. Live chat is such an easy thing to implement, and it solves so many problems. B365s and Paddypowers live chat is second to none.

9 DAYS NOW AND STILL NO REPLY FROM BETFAIR SO CALLED HELPDESK ...BETFAIR CAN YOU OPEN A MARKET FOR HOW LONG I WILL WAIT PLEASE

big balls you are wasting your time updating this thread - they will never reply to your email.

10 DAYS NOW AND STILL NO REPLY FROM BETFAIR SO CALLED HELPDESK ...BETFAIR CAN YOU OPEN A MARKET FOR HOW LONG I WILL WAIT PLEASE

Your not alone

Thank you for contacting the Betfair Helpdesk. We are writing to confirm receipt of your e-mail.
Due to unprecedented e-mail volumes you may be subject to a lengthy delay before receiving a response to your e-mail.

Should read...
Thank you for contacting the Betfair Helpdesk. We are writing to confirm receipt of your e-mail.
Due to our ongoing fixation with boosting short term profits to bolster the share price amid takeover talk, we have completely forgotten how to run a business and you may be subject to a lengthy delay before receiving a response to your e-mail.

I wouldn't be surprised if we will have to pay to receive email from betfair.

lol

What a truly diabolical company Betfair have become.

11 DAYS NOW AND STILL NO REPLY FROM BETFAIR SO CALLED HELPDESK ...BETFAIR CAN YOU OPEN A MARKET FOR HOW LONG I WILL WAIT PLEASE

I finally got a reply today, to an e mail that I sent 12 days ago..

A pointless reply, as the subject matter had expired over a week ago.

They did say sorry for the delay, though...  Which was very nice of them..

Dreadful service, which is one of the reasons I do less and less with this bunch of clowns.

I really do question what their agenda is.

hopefully then i might get a reply tomorrow then ...but i wont hold my breath

Thank you for contacting the Betfair Helpdesk. We are writing to confirm receipt of your e-mail.

Due to unprecedented e-mail volumes you may be subject to a lengthy delay before receiving a response to your e-mail.


I ring up if it's urgent but even then I've often not been satisfied with the answers and when the account manager states he'll ring back that can take an eternity too.

12 DAYS NOW AND STILL NO REPLY FROM BETFAIR SO CALLED HELPDESK ...BETFAIR CAN YOU OPEN A MARKET FOR HOW LONG I WILL WAIT PLEASE

From their IPO prospectus:

The Directors believe the service provided by Betfair is world class: 75 per cent. of customer emails are responded to within 30 minutes, with a maximum response target of four hours. The Operations team enables Betfair to support customers 24 hours-a-day, 365 days-a-year in 17 languages and 10 different currencies.

wonder what those figures are now.

13 DAYS NOW AND STILL NO REPLY FROM BETFAIR SO CALLED HELPDESK ...BETFAIR CAN YOU OPEN A MARKET FOR HOW LONG I WILL WAIT PLEASE

************************** 14 DAYS IT TOOK BUT TODAY I GOT A REPLY TO MY E-MAIL ************************************

I WOULD LIKE TO THANK BETFAIR AND THEIR SO CALLED HELPDESK FOR THERE CRAP SERVICE THEY PROVIDE TO THERE VALUE CUSTOMERS