I got ROBBED by Betfair.

Ok then, lets compensate the winners even more. Feck the unlucky losers.

Joke, shame of a company.

There isn't really a fair way for all apart from the one that leaves BF severely out of pocket and lets face it that's not going to happen.

The only thing you can do as an individual is to do things like set up other accounts and trade out through them instead. Not ideal i know. One thing i did notice was that although the system was down for a long time you could still get onto the market and see your position even though you couldn't place a bet. At least you had the information to then try and place bets elsewhere.

It is a nightmare when the site crashes, especially when it does so for over an hour at such a busy sporting time of the week, BF should try and at least do something though to apologise even if it is to offer various commission free markets across a variety of sports. Whether they do or not remains to be seen.

Life is unfair.
Now bend over and be happy.

U.A. it would be as easy as, Terms & Conditions: "In the event of (yet) another usual site crash ALL BETS will be voided".

Of course, ain't gonna happen, they don't care about the people who are trading prices, they do not care if you lose big becasue you can not close your trade. All this creates is bigger winners and bigger losers, which translate into bigger commissions.

Does anyone remember when Betunfair was an exchange?
A place for people to trade prices, before or after kick off? Now it is just an unreliable platform for gambling, you can not place big stakes because you may lose the lot, and if not, do not worry, site will crash again soon and you will lose all your winnings.

Mr Angry, you are not that funny when you often complain about money being hoovered.

They just dont care about the exchange anymore. Sportsbook is their baby right now.

^^^ Is that serious?  So, if their systems go down, use a telephone system for placing bets, linked to another system for recording those bets?

So run not just one Exchange, but two?

Nice gesture from Betfair I think. Trader11, it seems you would actually been less angry if Betfair had done nothing to compensate?

Plenty of bookies offer CS betting, not the hardest thing in the world to back other outcomes if you can't lay it directly.

You're easily pleased Investor, how many UK games are on today ? maybe 5 or 6 plus 7 races on Tuesday isn't exactly pushing the boat out is it now especially if you don't bet on those sports?

Today??? They're not rebating today as well are they?

Baby Jesus, the seven races on Tues. are the biggest liquidity events of the year. Many people will be betting or arbing thousands. It's a massive gesture.

Trader, they have a rule for what happens when there's an outage and they have to stick to it. No one can tell what anyone intended to do once they had opened a position, but it's indisputable that they actually took a bet.

And had they voided, what about the people who bet on here, traded or laid off elsewhere, then had their win here taken away while their loss elsewhere stood? You shd just trust to their rule in these circs.

Trader 11, your solution of refunding all bets is not in the interests of the people who use the site just to bet (not those who would have won anyway).

In this situation BF have to chose whether they look after the people who just bet (i.e. do nothing) or people who trade (refund all bets made if there is a serious outage). Unfortunately they are always going to chose the former because a) it involves the least amount of work and b) if you start peeing off people who make bets they have plenty of other places where they can go, if you pee off traders they don't have much of an option and so will stay where they are.

Let me ask you as a trader adversely affected by this are you going to close your account down and disappear from this site and go and trade elsewhere?

DStyle, it's due to schizophrenic approach to product development internally. Senior management know full well that stability = profit, but they have to keep adding **** like the sportsbook and exchange roulette to keep the shareholders happy. The upside is that there's very little opportunity to fix the core exchange. The very core of the exchange has not changed in years. The black box that does the matching and exposure rarely changes. The stuff that breaks is all the crappy services to serve you adverts and the sportsbook. Occasionally a power cut or bona fide bug in hardware turns up, but that's rare. They just keep bolting code and bloat onto it and slow it down.

Perfectly put viva.

Were they still taking phone bets?

Also, you can do the math and place a book at another bookmakers to hedge and/or close a position.

As for the site crashing, you can accept it occasionally but not all the time. No other betting site I've used goes down as often as betfair. If their site isn't getting hacked then the reliability isn't good enough as it always seems to happen just before the football matches start on a saturday.

When you Trade Betfair on a Saturday afternoon you know the risk you are taking unfortunately. IMagine if ALL your biggest positions came in and made you a packet would you be singing the same tune? honestly? I doubt it.

S or A, I'm not sure exactly what you are saying, but if you are saying what I think you are - it must be one of the most stupid things I've read on here.