Customer Commitment: Latest progress report now updated

We're pleased to confirm a further progress report on the Customer Commitment – a set of 14 promises defined with your input to ensure we give greater transparency and clarity on key aspects of our business and service.

In June 2011 we launched the Commitment to cover five key areas of our business; protection for customers and their data, integrity in sport, customer service, communication, and the reliability of our products and services. Where possible each promise had specific targets so we could report back on our progress. We’re pleased to bring you this update with specific information on;

•    3 new Memorandum of Understanding agreements with the Japanese Football Association, European Rugby Cup and the Irish Greyhound board demonstrating our continued commitment to protecting integrity in sport

•    Confirmation that we again exceeded the targets set for Customer Satisfaction and First Time Resolution for our global service operations

•    And while we continue to work towards our target of 3 seconds for a full page load, we have seen load time decrease from an average of 24 seconds to 7 seconds as we migrate more betting markets to our new, faster platform.

Please visit promotions.betfair.com/customer-commitme... to view the full Betfair Customer Commitment update and if you want to make further suggestions for improvement please email commitment@betfair.com.

Our aim is to deliver the very best betting experience with the best possible service for our customers. We believe the Customer Commitment is an important reminder of what our customers expect from us. The next progress report will be delivered in November 2012.

Thanks
The Betfair Team