Customer Commitment: Latest progress report now updated

We’d like to confirm publication of a fourth performance update against our Customer Commitment – a set of 14 promises defined with your input to ensure we give greater transparency and clarity on key aspects of our business and service.

Launched almost one year ago in June 2011 and in 17 languages, the Commitment covers five key areas of our business; protection for customers and their data, integrity in sport, customer service, communication, and the reliability of our products and services. Where possible each promise had specific targets so we could report back on our progress. We’re pleased to bring you this update with specific information on;

•    Improvement in our communications process for unplanned outages aiming to ensure quicker and more accurate service updates

•    Details of a ‘Statement of Intent’ agreed between the regulated betting industry and the International Olympic Committee (IOC) following on from our Memorandum of Understanding with the IOC to ensure information sharing at London 2012

•    Evidence that we exceeded the targets set for Customer Satisfaction and First Time Resolution for our global service operations

•    And confirmation of our commitment to ensure the highest levels of data and information security for our customers

Please visit promotions.betfair.com/customer-commitme... to view the full Betfair Customer Commitment update and if you want to make further suggestions for improvement please email commitment@betfair.com.

We want to deliver the best betting experience with the best possible service for our customers. We believe the Customer Commitment is an important reminder of what our customers expect from us. The next progress report will be delivered in August 2012.