Betfair always takes the side of layers

I think it stinks blaming     2:00 Leopardstown Voler La Vedette on a tech issue its obvious to me they are protecting a big layer that has clearly made a mistake. Betfair always take the side of layers over backers, ask them about voiding bets on the 2003 xmas no1. on the basis the full name was not used even though it could possably be mixed up with anything else. I rest my case