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Pretty silly of them to admit collusion, but I don't really think you can moan about 'not exactly a great service for shop customers' relative to online. Businesses can and should be allowed to price discriminate as they wish - it's much cheaper to service you online than in a bricks and mortar shop so why should the prices be the same? It would be exactly the same if you were buying for example electrical goods online vs in shop.
Sorry not having a dig, but this is standard practise in businesses in my opinion. |