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Im new to betfair and I have only deposited £10.00 from my debit card. Tonight I won £115 and its saying I can only withdraw the funds that I have deposited, Is this really the case.
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Why can't I use my card for withdrawals?
There are numerous reasons why a card withdrawal may not be processed.
Some UK issued Mastercards do not provide “collection account” details. This means the issuer has not made available an underlying account for us to pay money back to.
you are using a MasterCard issued in UK in a Betfair non-sterling account,
you are using a MasterCard issued in UK in a Betfair sterling account but you are trying to withdraw more than what you deposited using that card,
you are using a MasterCard that has been issued from a non UK creditor,
you are using a Visa card issued in a country or from a creditor where withdrawals are not permitted,
you have not met the requirements of the closed loop policy.
Depending on which of the above applies to your account, you may be able to choose an alternate payment method to withdraw your funds; however you may be required to complete some security checks before being allowed to continue. If you are unsure, please contact our Helpdesk.
FOR SPORT:
If you have any questions, please e-mail Betfair directly. We will attempt to answer all e-mails within 4 hours during Helpdesk hours. If you are an existing Betfair account holder please include your username in all correspondence.
Helpdesk and Telephone Betting are manned 24/7 by English speaking Betfair brokers and Helpdesk staff and 3pm to 5am (Beijing time), 7 days-a-week by Mandarin / Cantonese speaking staff.
Please direct your e-mails to the relevant address:
For betting and account enquiries: info@betfair.com
For betting and account enquiries in Australia/New Zealand: ausinfo@betfair.com
For all employment enquiries: jobs@betfair.com
For all other business enquiries: communications@betfair.com
For Education event queries: education@betfair.com
To telephone Betfair directly:
Telephone
From UK 0844 871 0000
Ireland 1800 944 000
Australia 1300 238 324
International 0044 203 059 8888
There are numerous reasons why a card withdrawal may not be processed.
Some UK issued Mastercards do not provide “collection account” details. This means the issuer has not made available an underlying account for us to pay money back to.
you are using a MasterCard issued in UK in a Betfair non-sterling account,
you are using a MasterCard issued in UK in a Betfair sterling account but you are trying to withdraw more than what you deposited using that card,
you are using a MasterCard that has been issued from a non UK creditor,
you are using a Visa card issued in a country or from a creditor where withdrawals are not permitted,
you have not met the requirements of the closed loop policy.
Depending on which of the above applies to your account, you may be able to choose an alternate payment method to withdraw your funds; however you may be required to complete some security checks before being allowed to continue. If you are unsure, please contact our Helpdesk.
FOR SPORT:
If you have any questions, please e-mail Betfair directly. We will attempt to answer all e-mails within 4 hours during Helpdesk hours. If you are an existing Betfair account holder please include your username in all correspondence.
Helpdesk and Telephone Betting are manned 24/7 by English speaking Betfair brokers and Helpdesk staff and 3pm to 5am (Beijing time), 7 days-a-week by Mandarin / Cantonese speaking staff.
Please direct your e-mails to the relevant address:
For betting and account enquiries: info@betfair.com
For betting and account enquiries in Australia/New Zealand: ausinfo@betfair.com
For all employment enquiries: jobs@betfair.com
For all other business enquiries: communications@betfair.com
For Education event queries: education@betfair.com
To telephone Betfair directly:
Telephone
From UK 0844 871 0000
Ireland 1800 944 000
Australia 1300 238 324
International 0044 203 059 8888
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