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Amiga500
30 Jul 11 11:08
Joined:
Date Joined: 09 Mar 11
| Topic/replies: 372 | Blogger: Amiga500's blog
Betfair payout complaint

A professional Betfair player (SBR rating A) requested payment of $3,100,000 in February of 2011. To date, the player has received only $600,000. SBR has confirmed the outstanding amount is legitimate through Betfair, and covered the issues surrounding the withdrawal status in the below video report  ( bit.ly/pRjGXT )
Pause Switch to Standard View Pro player requested 3.1M USD...
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Report brendanuk1 July 30, 2011 11:17 AM BST
thought BF was cash rich Confused
Report Eddie the eagle July 30, 2011 11:24 AM BST
.
http://www.sportsbookreview.com/sbr/betfair/

Found the video here.

Not really Betfair's fault if he chose a psp that only allows 20 k transfer a week. I take it psp stands for payment servive provider ?

This guy was Russian and I don't know much about bank transfers there, but I would think a normal bank transfer would take no more than a week.  Why he has chosen something else I don't know, maybe a tax issue ?
Report Eddie the eagle July 30, 2011 11:24 AM BST
*payment service provider*
Report hazel July 30, 2011 11:25 AM BST
is that the youtube video?
Report Eddie the eagle July 30, 2011 11:28 AM BST
Not sure if it's on youtube. I found it on www.sportsbookreview.com
Report Amiga500 July 30, 2011 11:29 AM BST
yes, that's the link for the youtube video, just i've shortened it.
Report brendanuk1 July 30, 2011 11:35 AM BST
yeah just saw video, no bf's issue with the payment imo
Report brendanuk1 July 30, 2011 11:36 AM BST
not bfs issue. its psp, local laws, transfering millions into Russia etc
Report hazel July 30, 2011 11:36 AM BST
and what about the guy who had £30,000 grand taken out of his account
Report brendanuk1 July 30, 2011 11:39 AM BST
The 30k guy you just dont know. #

You would have to to trust BFs investigation. Chance that he is caught out innocently i guess but who really knows without all details
Report hazel July 30, 2011 11:43 AM BST
brendanuk you would think the person who won 3.1 million would know that he needs to make alternative arrangements.  Likewise Betfair should know that returning money via his psp was innapropriate.  There must be big hitters who win large amounts, they cant all wait years to get their money.  He should have been told to come to UK with his identity and been sorted out.   Poor customers service, playing by the rules (jobsworth), or is it a case of ... (for example, "Russian wins 3.1M on Tennis") and Betfair dont want to help? [:p]
Report hazel July 30, 2011 11:48 AM BST
brendanuk the £30,000 guy is not protected by UK gambling commission, and if he wanted to challenge it in law I assume he would have to go to Gibraltar (or Australia?).  Thats not any easy thing to do.  So Betfair can pretty much do whatever they like in these cases.
Report Eddie the eagle July 30, 2011 11:48 AM BST
hazel, you could argue that, but isn't it the customer who is supposed to know how his choice of psp deal with this kind of transfers ?
  I also think it would be easy to reverse whatever's left of the transfer and chose another way of doing it if the customers wanted so.
Report hazel July 30, 2011 11:52 AM BST
Eddie I think its both that need to use a bit of common sense, say a £2 punter won a million on Tote via Betfair, you wouldnt expect him to be paid out at £20,000 a week.
Report Get On MASSIVE July 30, 2011 11:52 AM BST
I think the likely scenario about the €30k guy is that he was linked to other accounts. I'm sure Betfair don't accuse people lightly and without suitable evidence.
Report Eddie the eagle July 30, 2011 11:54 AM BST
NO YOU WOULDN'T, BUT WHY NOT CHOSE NORMAL BANK TRANSFER WHICH ONLY TAKE A FEW DAYS AND EVERY PENNY IS PAID IN ONE TRANSFER.

Sorry for the Caps Sad
Report hazel July 30, 2011 11:57 AM BST
GOM I would tend to agree.  if it was me I would be jumping up and down, writing to the press, kicking down the door at Hammersmith or whatever.  This guy seem to be taking it on the chin which to the ordinary person seems to imply guilt.  But on the other hand maybe ...  (I wish Betfair had remained under UK regulation, it kind of added to the view that Betfair has less respect for their customers in recent times)
Report hazel July 30, 2011 12:02 PM BST
Eddie you know, Betfair know that, so why wasnt he contacted before funds transferred.  Agree he should have know that too, but all I am saying is a little customers service might have helped overcome the winners ignorance.
Report Eddie the eagle July 30, 2011 12:07 PM BST
I just have a feeling this guy don't want to use traditional banks.

  He might have been able to go to England and get a cheuqe, but he would have to cash it somewhere.
Report hazel July 30, 2011 12:09 PM BST
you might be right about that, the dark world of gambling doesnt always attract the best clientelle.
Report Eddie the eagle July 30, 2011 12:30 PM BST
I know most UK people don't know this so I'll say it again.
  In most other countries taxation on gambling winnings isn't as straight forward as it's in UK.
  Plenty of grey zones out there. Don't know anything about rules in Russia, but I suspect there's a reason ho wont use bank transfer.
Report Feck N. Eejit July 30, 2011 1:07 PM BST
If he was a manual player he'd be used to waiting. It would probably take him days just to drip feed a decent bet into betfair's stupid interface.
Report nairda July 30, 2011 1:19 PM BST
betfair rating on SRB will be down graded soon...SRB will get to many emails about betfair stealing money from players accounts because of the PC charges
Report nairda July 30, 2011 1:23 PM BST
just because betfair called it fraud  doesn't means it  fraud in a court of law...And I think betfair does have a good chance now of being taken to court for stealing
Report hazel July 30, 2011 1:25 PM BST
If you are in UK the court is in gibraltar  - no chance there then

PS  nairda - what/who is SRB
Report nairda July 30, 2011 1:31 PM BST
casino use to call card courting as cheaters, but casino (UK,AUS) had no right to take card counters money, because in a court of law the casino would lose

I think we 100% have a court case on PC
Report nairda July 30, 2011 1:33 PM BST
sorry  SBR   sports book review is a web site that rate bookmakers on how safe the sport book is....the web site is not always rate, but it better then nothing
Report the silverback July 30, 2011 1:42 PM BST
Any clues as to how he won it?
Report brendanuk1 July 30, 2011 1:43 PM BST
seemed to me it was poker related, but could be wrong
Report brendanuk1 July 30, 2011 1:44 PM BST
oops sorry thats the 30k bloke, not the Russian
Report hazel July 30, 2011 1:45 PM BST
thanks nairda - sports book review website and ratings etc is useful for anyone looking to bet with a variety of bookmakers.  i see some are categorised as pure scams (F rating)  whilst 5 are recommended as A+.
Report Eddie the eagle July 30, 2011 1:47 PM BST
brendanuk, the 30 k dude couldn't be poker as it's about PC fraud. The Russian guy could be a poker player though.
Report nairda July 30, 2011 1:51 PM BST
lets say  Bet angle owner sell 20 people he trading systerm (bot)..those 20 new accounts will make similar market trades (to bet angle onwers) betfair link all accounts as the same base on similar market trades and same country, betfair calles these accounts fraud avoid accounts , and take 40% profit ....court case waiting to happen
Report brendanuk1 July 30, 2011 1:57 PM BST
oh ok, didnt know poker didnt incur pc. Thinking he is even more likely to be trying some sort of evading given that.
Report hazel July 30, 2011 1:57 PM BST
nairda nto only that, the linked the accounts will share the same PC portal and those 20 will see BetAngel owners portal, breaking the data protection act
Report nairda July 30, 2011 2:19 PM BST
yes...betfair is opening a can of worms

I know betfair think they got it all worked out, that betafir has many smart people working there, but guess what, their many smart people on the other side who are good at f-cking systems like betfair

I know people who spent years f-cking casino system over in Germany , austria and Switzerland,, it f-cking hard to do, because those casino get look after by their government so much there..betfair is so f-cking hated by most of the European governments, they will take any chance to stick it up betfair
Report patrick starr July 30, 2011 3:20 PM BST
Speaking of hate filled things,how are you adrian?
Report nairda July 30, 2011 3:29 PM BST
patrick starr

i don't hate all things...I love losers, because without them, i wouldn't have made so much money..I love you patrick starr
Report patrick starr July 30, 2011 4:12 PM BST
Awwww,the "you're a loser" line,the last line of defence for all fantasists and wannabe's Love
Report nairda July 30, 2011 4:24 PM BST
i have a lot of fantasists (I call them Dreams)  and I try to act on all of them ...
Report anty1975 August 1, 2011 6:31 AM BST
Great video by Justin but there is one little inexactness. PSP swindlers paid not 600.000 USD but only slightly more than 400.000 USD. Justin got those figures from them but they were lying as always.
Yes, I an the unfortunate player who has this problem with slow-pay. In fact its not a slow-pay, it is a no-pay. In the last month I got only 3.000 USD.
Report Eddie the eagle August 1, 2011 7:40 AM BST
I'm very sorry to hear of your trouble. What's the name of the PSP and I take it you have tried to reverse the payment(what's left of it) back to Betfair without success ?
Were you also not aware of their max 20 k a week policy ?
Report anty1975 August 1, 2011 7:49 AM BST
There is no max 20 k a weeek policy, they are lying. They simply stole the money, thats all.
My problem is discussed here http://forum.sbrforum.com/sportsbooks-industry/1180128-betfair-3-1-million-s...
Report hazel August 1, 2011 9:48 AM BST
Anty1975 that link to sbr forum is an interesting read about how you won the money and your dealings with betfair and the psp.  hope it gets resolved soon.
Report Johnny Fontaine August 1, 2011 10:09 AM BST
Have Betfair paid the PSP the full amount owed?
Report Eddie the eagle August 1, 2011 10:23 AM BST
JF, it looks like Betfair has done that.
Report bf_fananatic August 1, 2011 10:25 AM BST
Does anyone honestly think that betfair would not pay a winner out unless there was prohibitive circumstances?

The fact he has been paid so far an amount that is inline with the psp must indicate to an observer that this is the restriction in settling the sum in 20k payments.

As for the other guy, too little detail to make any claim, Betfair have paid out billions since there
launch, can you find any genuine cases of customers not being paid in a country with free access to media for reports and complaints?

case closedCoolCool
Report bf_fananatic August 1, 2011 10:31 AM BST
I personally like many thousands of people using bookmakers have been swindled out of winnings from valid bets that have won, currently bookmakers run a neat system with there automated tilling service

amend a bet pre-race start and they tell you its on the system, if the bet wins, the rules on the wall mention nothing about amendments to automated data systems and you dont get paid.

If you want a service that avoids payment to winning customers, monitors winners and bans them, treats customers with contempt, please use any high street bookmaker.

Barney curley a very well known pro punter is still owed a massive amount by the bookmakers and his bet was legal, does that not tell you anything about the difference between a "fair" exchange and a
dodgy high street bookmaker?
Report DStyle August 1, 2011 10:59 AM BST
i have now blocked my first ever forumite; i'm actually attempted to report him as well: his trolling is become absurd.

i would recommend you read the thread on sbr. it's interesting reading.

anty seems to have been a sub account for a master account in someone else's name who handled deposits and withdrawls. it appears that it's the master account who are responsible for getting payment to him and this is where the delay exists. betfair appear to have recommended and endorsed the arrangement.
Report DStyle August 1, 2011 10:59 AM BST
*actually tempted
Report hazel August 1, 2011 11:44 AM BST
bf_fanatic is doing a good job.  his postings keep the threads worth reading near to the top of the list, it saves scrolling.  The only downside is if he is the only poster since you last read the thread.
Report brendanuk1 August 1, 2011 11:46 AM BST
yeah, never heard of master and sub accounts to facilitate payments. Not sure why betfair would recommend a third party to handle such things.

The recommending is the problematic part.
Report Ghetto Joe August 1, 2011 12:48 PM BST
I'd agree brendan, seems he was happily plodding along on normal account until Befair recommended he went on to a sub account with the PSP. No one could assume betfair would be at fault if it was simply a case of the PSP delaying payment. But as they've introduced and recommended him to the PSP you'd assume they'd at least try and sort out the mess but seem to have washed their hands of it as soon as it's gone bad.

Obviously you never get the full story with these things and people come up with all theories depending which side of the fence they sit but certainly doesn't look good.
Report nairda August 1, 2011 1:32 PM BST
There are lots of master and sub accounts...Im not sure if they pay PC to
Report Bobman84. August 1, 2011 7:27 PM BST
bff writes: Does anyone honestly think that betfair would not pay a winner out unless there was prohibitive circumstances?

Yes, they work in mysterious ways.

I know of a race where I was paid out and market was settled. Some hours later, they removed this amount and the stake, putting the account into negative balance. Why? Stewards enquiry *hours* after market was settled and event closed. That was ridiculous.
Report dashero August 16, 2011 1:50 PM BST
Has anybody else been following this story on the sbr forum?? The thread there is very interesting to say the least... Why are betfair remaining silent on this issue???
Report SHAPESHIFTER August 16, 2011 5:00 PM BST
On the 3.1 Million.  If this guy was legit, he would have known how to transfer that amount of money between countries.  That said, if he had 3.1 million, he would have had an account manager and either the account manager and/or someone in accounting should have had the courtesy (see customer service 1-oh-1) and advised him.

On the 30K.  If anyone withheld money owed to me and sent me a letter citing the reasons and I knew this was wrong, I would simply go for drinks with my solicitor and hand it to him.
Report hazel August 16, 2011 5:21 PM BST
shapeshifter my understanding was that the 3.1M person was advised by betfair's regional manager to use the PSP concerned.
Report SHAPESHIFTER August 16, 2011 5:42 PM BST
Not siding with betfair but if I was being sent 3.1 million pounds and was advised on who to use, my first move would have been:

a) dial a phone

my second to say:

b) "Hello, you are going to send me 3.1 million from betfair.  When can I expect to receive it?"

my third (if they say within a period I agree with)

c) "can you send me an e-mail confirming what you have said?"

A laughable situation (both the customer and betfair).
Report nbdbscms August 16, 2011 6:53 PM BST
Perhaps it's a well known tennis player-or maybe his brother?
Report anty1975 August 23, 2011 2:01 PM BST
Has anybody else been following this story on the sbr forum?? The thread there is very interesting to say the least... Why are betfair remaining silent on this issue???
This is indeed shocking. As I said on SBR forum I never expected them to pay instead of PSP but at least I expected an investigation. But they did nothing. The same betfair officials that advised me on PSP, made promises to me together with PSP are still working as nothing has happened. And as far as I know this Kacharava swindler is still betfair PSP and poker live organizer. Unbelievable!
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