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monkey nuts
28 Jul 11 16:00
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Date Joined: 08 Jul 02
| Topic/replies: 254 | Blogger: monkey nuts's blog
it always opens a new window to customise my markets................when i just want to look at the current ones?

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Replies: 3
By:
Lori
When: 29 Jul 11 09:39
Three attempts from me:


1) Are you 100% sure you're clicking "my markets" and not "customise markets"

Yeah, thought you were.

2) Did you make a mistake entering your password?

For some inexplicable reason, if you log in first time with no problem, then My Markets should work fine, but if you make an error with the password and log in correctly second time it screws it up.


Really? Yeah Really.

3) Have you recently added any Aussie markets to the list?

If so, Betfair sometimes decides that they don't want you having a list containing Aussie markets and delete the entire list. this was first reported about 5 years ago and they admit they're aware of the problem.

If this has happened, you no longer have a "My Markets" and so it takes you to the customise page to help you set them up again. How kind.


I'm sure there are other stupid issues too, but those three are the three that spring to mind.
By:
monkey nuts
When: 29 Jul 11 13:46
thanks Lori,

i don't think the answer was there, but appreciate your time.
By:
Betfair Community Manager 2
When: 29 Jul 11 13:50
Hi monkey

I'll try and get someone to help you with this.
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