is betfairs public relations rating now lower than greece and italys credit rating combined, cast yo

They beat Setanta in the final for the title of Britain's worst customer service a few years back. No mean feat.

Add cluttered carpy interface with obvious deficiencies that are never fixed.

why have other rip off bookmakers betting sites out staged betfairs? this is probably another thread but in brief here, because like you 2 hit on there interface is non new user friedly, can you imagine granny smith say or grand dad bill having learned the internet wanting to place a bet on betfair as apposed to say ladborkes or paddy power, betfairs exchange view would totally confuse them as it dod all of us in the beginging, now i am not saying granny smith and grand dad bill are going to make betfairs stock market valauation rocket but it does high light there are huge chinks in there product to new customers.

what they should of done from the start is have more than one type of view, a beginners view that is clearly understandable and thus more appealing than the other bookmakers, you can even show the bookmakers current odds against betfairs to prove betfairs value, and a more proffessional outlay
for the advanced punter.

instead betfair has a dull over simplifed and boring interface that has as much user charm as a cocked man trap .

If peoples think customer service is bad, why not fix?

They forgot who the customer was a long time ago.  Now they've forgotten what business they're in too.

in fact if you clone betfairs exchange webpage model and turn it purple you would have something again that would take  years for users numbers  to rise , and that is a proven case. q.e.d.

top reply 1.01 Layer how very true

i read a write up in one of the papers recently where the reporter has said the glory days at betfair are over, well that may be true but he mentioned that on our forum there were too many people complaining and that we are all 40 something ex bookie punters and of no worth, well isnt that just a typical middle class jumped up concept that is at the heart of britains poor economic performance.

no one listens in this country too what people want and there is no open debate on what is right and wrong and i would rather at this moment in time invest in betfair than i would any tabloid newspaper there all too bust listening in too peoples phone conversations and not listening to there readers
desirtes lol

I think all this is more damaging given the fact that in a lot of sports bfair can no longer boast the best prices.

In football the bfair price is often pretty poor.

in fact if you clone betfairs exchange webpage model and turn it purple you would have something again that would take  years for users numbers  to rise , and that is a proven case. q.e.d.

Nah, I'd bet my entire bank the 80/20 rule applies.

80% of the volume comes from 20% of the people here.

And they will be very price sensitive and move in an instant for better prices.

the bert
In football I can't get on at all with the HS bookies.
And purple doesn't even post up odds on many, many of the football type bets that BF offers across the daily schedule of games.
There is no effective competition for many of us.
We rely entirely on BF to fill our gambling needs and are prepared to pay for it appropriately.

80% of the volume comes from 20% of the people here.

more like between 95% and 5% and 90% and 10%

80/20 must be far too low.

.....................

If you are talking about open offers it will be somewhere around 97-99% and 1-3% imo

FINE AS FROG HAIR

On football...why even bet at betfair?..Asian books take bigger money then betfair and margins are lower

when punters start leaving maybe it will start quickening up a bit.But the liquidity
will be al gone then.Very poor now liquidity.Non existant soon.

If you are talking about open offers it will be somewhere around 97-99% and 1-3% imo

I was too lazy to write a long explanation and that would take me to the fact what 'liquidity' means is widely misunderstood here.

I was referring to actual trades = volume,

Rather than open offers = liquidity.