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I had used moneybookers without a problem for about 5 years. About 12 months ago my bank contacted me to question some transactions on my account. They were all legit, but they said to me at the time that the way moneybookers does its transactions is very insecure and they recommended that I don't use it.
I ignored the advise and continued with no problems until last month. I got an email on Friday evening saying about my password changing, but I was not at the pc so I want aware of it. It wasn't until a few hours later when I got an email saying about failed log in attempts that I realised there was a problem. I immediately went on the site and saw that 3 fraudulent transactions had been made prior to the failed log in attempts. I phoned them straight away but they don't have anyone there after 5pm so I was put through to somebody who could only suspend my account, but nothing would get looked into until the following day.
The payments that had been made were £830 and £880 to an individual and £1000 to a gambling firm.
They recovered the £880 and the £1000, but took a fee of £50 from the £1000 one. They couldn't recover the £830 as it had already left the account.
Numerous phone calls and emails over the next two weeks led to them refunding the £50 fee, but they refused to refund the £830.
I am a good customer. I reckon they would have made about £20grand in commission from my transactions over the years, but they now wont even discuss the case with me.
I think it is appalling that they didn't think there was any need to alert me to a transaction made to an individual with a Ukrainian name when I have never ever made a payment to an individual before. Presumably the account is was paid to was a brand new account. How on earth can that not ring alarm bells!!
As a VIP customer you are supposed to be reassured that you money is safe unless there is gross misconduct on your part, which there clearly wasn't. All you need to hack somebodies moneybookers is the email address, date of birth and last 4 digits of the debit card. There are countless companies out there that have that information about me(and you)
I have complained to the ombudsman and am awaiting a response.
I should have listened to the bank and stopped suing them - I have now.
If you do continue using them make sure you get a security token.
I ignored the advise and continued with no problems until last month. I got an email on Friday evening saying about my password changing, but I was not at the pc so I want aware of it. It wasn't until a few hours later when I got an email saying about failed log in attempts that I realised there was a problem. I immediately went on the site and saw that 3 fraudulent transactions had been made prior to the failed log in attempts. I phoned them straight away but they don't have anyone there after 5pm so I was put through to somebody who could only suspend my account, but nothing would get looked into until the following day.
The payments that had been made were £830 and £880 to an individual and £1000 to a gambling firm.
They recovered the £880 and the £1000, but took a fee of £50 from the £1000 one. They couldn't recover the £830 as it had already left the account.
Numerous phone calls and emails over the next two weeks led to them refunding the £50 fee, but they refused to refund the £830.
I am a good customer. I reckon they would have made about £20grand in commission from my transactions over the years, but they now wont even discuss the case with me.
I think it is appalling that they didn't think there was any need to alert me to a transaction made to an individual with a Ukrainian name when I have never ever made a payment to an individual before. Presumably the account is was paid to was a brand new account. How on earth can that not ring alarm bells!!
As a VIP customer you are supposed to be reassured that you money is safe unless there is gross misconduct on your part, which there clearly wasn't. All you need to hack somebodies moneybookers is the email address, date of birth and last 4 digits of the debit card. There are countless companies out there that have that information about me(and you)
I have complained to the ombudsman and am awaiting a response.
I should have listened to the bank and stopped suing them - I have now.
If you do continue using them make sure you get a security token.
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thanks for that.. As an australian resident just about the only way to fund a betd a q account is with monybookers but I always felt they were dodgy as hell.
Something about sending thousands of dollars to a website with basic spelling mistakes on its homepage always made me nervous. They also like to take ages paying out on withdrawels so they get more interest, though somehow the day after i ring and complain the money always magically appears in my bank account
I just keep as little money as possible with them and have a seperate credit card with a small limit to use
Something about sending thousands of dollars to a website with basic spelling mistakes on its homepage always made me nervous. They also like to take ages paying out on withdrawels so they get more interest, though somehow the day after i ring and complain the money always magically appears in my bank account
I just keep as little money as possible with them and have a seperate credit card with a small limit to use
thanks for the warning Mr Ed, sorry to hear you've lost money with them. like LMansini i use them now and again although i am wary of the site; it's a case of them being the easiest way to do certain transactions but i will have to take another look i think and see if there is another way
hope you get some sort of help from the ombudsman
hope you get some sort of help from the ombudsman
"All you need to hack somebodies moneybookers is the email address, date of birth and last 4 digits of the debit card."
Mr Ed, are Betfair aware of this? I believe Betfair allow deposits from moneybookers. Betfair staff possibly have the information necessary to hack moneybooker accounts and I am sure Betfair wouldn't want to be involved in any way with the possibility of theft being link to them.
Mr Ed, are Betfair aware of this? I believe Betfair allow deposits from moneybookers. Betfair staff possibly have the information necessary to hack moneybooker accounts and I am sure Betfair wouldn't want to be involved in any way with the possibility of theft being link to them.
I'm also having issues with clickandbuy, where I have £2k that I can't withdraw, as they are not responding to my emails with ID scans to verify the account. They are also not reachable by phone at this time.
I have sent them numerous emails, and only received an automated response. Have been waiting for nearly a month. I've now taken to depositing the cash back onto bookies, as that seems the only way to get it back!
I'm giving up on ewallets altogether.
I have sent them numerous emails, and only received an automated response. Have been waiting for nearly a month. I've now taken to depositing the cash back onto bookies, as that seems the only way to get it back!
I'm giving up on ewallets altogether.
have to say have been using moneybookers more recently as the 12 hour withdrawal thing more reliable than neteller which used to go in 12 hours but now seems to be random. Neteller also often having maintenance problems - does anyone know if neteller is any safer?
It is tempting to use them as they are so fast and easy. But I suppose the ease of use leads to security problems.
carighol.. they are safer imo but they use to have delays..
I am not sure the security of any of them is that great as they dont have to abide by the same rules as banks.
They now supply a security token for login if you ask for it - much more secure
Sorry you have lost out but it can happen with any 3rd party company,the security token is certainly worth using and don't for one minute think Neteller is better.
Clickandbuy have got their act together and sorted out my problem 
Neteller are a steaming pile of dung in my experience as well. Once they told me it would take me 300 days to withdraw some money before I got through to senior management and went mental at him and recieved it next day.
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