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27 Oct 10
13:25
Joined:
Date Joined:
07 Dec 01
Anybody else experienced this.....
Just checked my PC Charge for last week (18th-24th) and noticed that an NFL market that was settled on the 25th at 00.14 has been taken into consideration to generate my gross profit for the week.
Been onto the helpdesk and they're going to consult the pricing team but I can't see how it should be included. For all they know I could have gone on to lose in that market.
All replies appreciated :-)
Just checked my PC Charge for last week (18th-24th) and noticed that an NFL market that was settled on the 25th at 00.14 has been taken into consideration to generate my gross profit for the week.
Been onto the helpdesk and they're going to consult the pricing team but I can't see how it should be included. For all they know I could have gone on to lose in that market.
All replies appreciated :-)
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They've always specified that the week to which it would count would be applied "using judgement of what is sensible" or something similar to that.
I remember asking about it on a golf market once hoping that it would overrun and basically got the reply that it probably wouldn't apply to the next week, but it might
It's always bothered me that it's not an exact science, but I suspect you'll get a reply along those lines.
I remember asking about it on a golf market once hoping that it would overrun and basically got the reply that it probably wouldn't apply to the next week, but it might
It's always bothered me that it's not an exact science, but I suspect you'll get a reply along those lines.
Thanks Lori.
The week before a similar thing seems to have happened with the Dallas v Minnesota game (settled at 00.11). I was expecting to see that market to turn up this week but it hasn't. Not sure if it was in the week before.
Why they can't say that they only include settled markets within that timescale is beyond me.
The week before a similar thing seems to have happened with the Dallas v Minnesota game (settled at 00.11). I was expecting to see that market to turn up this week but it hasn't. Not sure if it was in the week before.
Why they can't say that they only include settled markets within that timescale is beyond me.
BF's software needs a major rework to be properly internationalized and localized. For those of us in a non-standard timezone it's frankly a mess. For some reason my daily P&L starts at 3 in the pm.
Rather than give the software a major overall, wouldn't it be more cost effective and simpler to just scrap the Premium Charge altogether?
sparky exact same thing happened to me last week
got charged for a win that was settled just after midnight
i had concerns that it would count twice - but it wasn't
the premium team say it goes from midnight to midnight, but that is clearly not the case
got charged for a win that was settled just after midnight
i had concerns that it would count twice - but it wasn't
the premium team say it goes from midnight to midnight, but that is clearly not the case
It goes midnight to midnight GMT. It's been that way since day 1.
it has been, but the past few weeks the matches settled just after midnight are being counted in the previous week
Thanks guys...still waiting for the pricing team to get back to me but from studying the last few weeks statements it looks like any events that start before midnight count towards that weeks premium charge - bizarre eh!?!
Why they can't just say midnight to midnight for just settled events I don't know.
Why they can't just say midnight to midnight for just settled events I don't know.
the market that was included in this weeks charge was settled at 00.14 as I mention above
I'll try one last time, then I'll hit myself on the head for deciding to post:
PC runs midnight to midnight GMT.
Betting PL shows midnight to midnight BST.
BST != GMT.
PC is charged on the markets on the PL from 1.00 to 1.00 and that has been the case since it was initiated. If Betfair employees don't know it, that's their problem.
PC runs midnight to midnight GMT.
Betting PL shows midnight to midnight BST.
BST != GMT.
PC is charged on the markets on the PL from 1.00 to 1.00 and that has been the case since it was initiated. If Betfair employees don't know it, that's their problem.
That's a much better explanation :-)
Cheers mate - makes sense, let's see what they tell me tomorrow.
Cheers mate - makes sense, let's see what they tell me tomorrow.
zeeny Joined: 26 May 03
Replies: 170 27 Oct 10 19:42
I'll try one last time, then I'll hit myself on the head for deciding to post:
PC runs midnight to midnight GMT.
Betting PL shows midnight to midnight BST.
BST != GMT.
PC is charged on the markets on the PL from 1.00 to 1.00 and that has been the case since it was initiated. If Betfair employees don't know it, that's their problem.
zeeny Joined: 26 May 03
Replies: 170 27 Oct 10 19:42
I'll try one last time, then I'll hit myself on the head for deciding to post:
PC runs midnight to midnight GMT.
Betting PL shows midnight to midnight BST.
BST != GMT.
PC is charged on the markets on the PL from 1.00 to 1.00 and that has been the case since it was initiated. If Betfair employees don't know it, that's their problem.
It's all a bit confusing. When I requested an account statement in excel and ran an automatic report on it that generates daily PnL etc, was slightly off from the figures I had kept manually. I then realized that all the transactions on the account statement were an hour out, after correcting this, it matched exactly.
When I look at daily PnL in market PnL on the betfair website, it also messes things up and counts from 23:00 the previous day.
Replies: 170 27 Oct 10 19:42
I'll try one last time, then I'll hit myself on the head for deciding to post:
PC runs midnight to midnight GMT.
Betting PL shows midnight to midnight BST.
BST != GMT.
PC is charged on the markets on the PL from 1.00 to 1.00 and that has been the case since it was initiated. If Betfair employees don't know it, that's their problem.
zeeny Joined: 26 May 03
Replies: 170 27 Oct 10 19:42
I'll try one last time, then I'll hit myself on the head for deciding to post:
PC runs midnight to midnight GMT.
Betting PL shows midnight to midnight BST.
BST != GMT.
PC is charged on the markets on the PL from 1.00 to 1.00 and that has been the case since it was initiated. If Betfair employees don't know it, that's their problem.
It's all a bit confusing. When I requested an account statement in excel and ran an automatic report on it that generates daily PnL etc, was slightly off from the figures I had kept manually. I then realized that all the transactions on the account statement were an hour out, after correcting this, it matched exactly.
When I look at daily PnL in market PnL on the betfair website, it also messes things up and counts from 23:00 the previous day.
This whole episode has shown me that not much training goes on regarding the PC at Betfair Towers....
Whilst I was waiting for a call back from the pricing team for an explanation I asked for the transactions that were included in my premium charge breakdown from the week before. Hence they sent me the wrong week so I again forwarded them this request....
"I'm looking for the transactions that have been taken into account for my premium charge between the dates 11th-17th October. The sheet you have forwarded to me does not include the Dallas v Minnesota NFL market that was settled at 00.11 on the 18th october."
Their response was....
It seems that you have answered your own question as bets settled after the 17th October would included in the following weeks Premium Charge calculations.
As this was my initial concern I was expecting this to be the explanation when I received my callback. Alas, no. The true explanation was exactly as zeeny described above regarding the the GMT and BST scenario.
To try and help I responded to the helpdesk email once more to highlight that they were incorrect and have just received another email in reply from another employee stating....
"As the market was settled on the 18th of October its not included in the premium charge statement that was run between the 11th and 17th of October. The game in question we count towards the week starting the 18th to the 24th of October."
Truely unbelievable how a company can introduce such a charge and get away with managing it so irresponsibly. I have 2 people telling me one thing and another telling me something else!
[smiley:crazy]
Whilst I was waiting for a call back from the pricing team for an explanation I asked for the transactions that were included in my premium charge breakdown from the week before. Hence they sent me the wrong week so I again forwarded them this request....
"I'm looking for the transactions that have been taken into account for my premium charge between the dates 11th-17th October. The sheet you have forwarded to me does not include the Dallas v Minnesota NFL market that was settled at 00.11 on the 18th october."
Their response was....
It seems that you have answered your own question as bets settled after the 17th October would included in the following weeks Premium Charge calculations.
As this was my initial concern I was expecting this to be the explanation when I received my callback. Alas, no. The true explanation was exactly as zeeny described above regarding the the GMT and BST scenario.
To try and help I responded to the helpdesk email once more to highlight that they were incorrect and have just received another email in reply from another employee stating....
"As the market was settled on the 18th of October its not included in the premium charge statement that was run between the 11th and 17th of October. The game in question we count towards the week starting the 18th to the 24th of October."
Truely unbelievable how a company can introduce such a charge and get away with managing it so irresponsibly. I have 2 people telling me one thing and another telling me something else!
[smiley:crazy]
erm the clocks change this week carnage ahead i predict 
Once they put the helpdesk out in India (seems likely post the IPO) - then you will get some sense out of them!
ahahahaha cough cough splutter, cleans partly chew sandwich off keyboard and screen.
ahahahaha cough cough splutter, cleans partly chew sandwich off keyboard and screen.
FYI Windows 7 confuses BST and GMT, which may be contributing to the problem.
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