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Betfair Forum Q&A Tuesday 16th February

Johnny Wad

17 Feb 10 07:33

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Date Joined: 08 Jul 06

| Topic/replies: 5,773 | Blogger: Johnny Wad's blog

Anyone take part in this? if so anything interesting come out of it? Is there a transcript on the site anywhere?

Thanks in advance

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Replies: 11

By:

modk When: 17 Feb 10 07:34

forum chat

By:

Johnny Wad When: 17 Feb 10 09:06

thanks modk

By:

Ghetto Joe When: 17 Feb 10 12:51

I'd completely forgotten about that, only 31 posts kinda shows people have given up bothering with betfair spin events

By:

donemyconkers When: 17 Feb 10 13:57

Joe - Not sure how you can say it is Spin, they open the floor to questions and answer them.

I guess its Spin as it is their side of the issue which we hardly ever get to hear.

Not many companies have the balls to do it, would love to see Chris Bells replacement have a Q&A session with his customers.

By:

DStyle When: 17 Feb 10 14:33

all the much more interesting forum chats have now been deleted as well :(

By:

donemyconkers When: 17 Feb 10 18:38

Dstyle - They always do that when the live chat is on. Sure they will be back up there at somepoint

By:

letsallleave When: 18 Feb 10 06:18

BALLS!!! lmfao
they get the questions in advance,they pick which ones they want to answer hows that balls and as for the average commision rate is under 3% now that is balls.

By:

donemyconkers When: 18 Feb 10 07:45

letsallleave - they get some in advance and you can post within the thread on the night

Ask Dstyle - He asked a question.

By:

man of many moods When: 18 Feb 10 08:48

The idea of having just one specific evening every few months for clients to ask questions is pretty absurd.

We all know from past experience that emails rarely get answered satisfactorily, if at all, and asking the Helpdesk anything specific is usually a total waste of time.

As clients, we should be able to ask questions on here 24 hours a day, and expect an answer the same day from someone who actually has a clue what's going on.
It's a very important area where Betfair's customer service is sadly lacking.

By:

DStyle When: 18 Feb 10 10:13

donemyconkers 17 Feb 19:38
Dstyle - They always do that when the live chat is on. Sure they will be back up there at somepoint

and so they are. that's good.

By:

hazel When: 18 Feb 10 16:42

Somebody should have asked what will happen to bets if Portsmouth are liquidated. Helpdesk say bets may be void or may stand, which in my opinion is not very satisfactory given that people continue to bet on these markets.