API does not work.

100 billion should hit this arvo, could be interesting.

Bet id sneaking up (9997354939). Hope their field size is adequate!!

I doubt if there's anyone still there who remembers the design phase.
It's quite obvious the current crew couldn't have got this site going.

10 billion perhaps.
100 billion then the site will go barmy.

The binary numbers may be more critical. You could have display problems at 100 billion I suppose.

Hope their field size is adequate

Does anyone remember the integer overflow errors when the BetIDs were Int32?
Those were the days!

Ghetto Joe

The team that deals with general API support work office hours. They are not however the technical team(s) responsible for uptime. And my understanding is there is 24/7 cover on the tech side.

Someone posted yesterday morning, saying BF didn't know the API was down till he rang and told them.
They had no backup power source at the "3rd-party data centre" last night.
It's hard staying up 24/7 if you have outsourced to the lowest bidder. :D

The problem is we don't have anyone to speak to in the technical team responsibile for up time. We are told to ring the help desk like any other customer. The difference is that we are not just any other customer. We have hundreds of Betfair customers wanting an explanation for the down time and we can't give it to them.

This week has been the first time we have major headaches for a long time now

Fishing I assume

December was a bit crook too, IIRC.

They no longer feel the need to give meaningful explanations for downtime even after the fact. Unless it's a 3rd-party provider. I don't think they realise how revealing that is.

Placing bets takes a lot of time now.

The Geeks Toy 31 Jan 12:22

In the meantime, ******** about it isn't going to get it on-line any quicker is it?

Probably get it on line a bit quicker than burying our heads in the sand though Geek.

People are rightly f*cked off with the level of service they're receiving at the moment and imo have every right to highlight and moan about the issues. I'm sure most are aware it's hardly a walk in the park to keep this site running but making excuses for them everytime they** up upgrades etc isn't going to get them to sort out problems

I agree communication has been very poor this weekend.

No one is as pished off about this as we are. Remember in most cases an API vendors livelihood depends on Betfair, we are told as much as you are and every time it happens we get inundated with support queries as people think our products have gone wrong.

Being pished off is one thing and everyone is entitled to that, making stupid statements in anger that does no one any good is another.

The Geeks Toy 31 Jan 12:34
Ghetto Joe

The team that deals with general API support work office hours. They are not however the technical team(s) responsible for uptime. And my understanding is there is 24/7 cover on the tech side.

The thing is we're not talking about uptime, we're talking about the API service

So you can bet your backside there is no higher priority than the stability of the site.

Profitabilty is one. 24/7 service uptime is complicated but not rocket science either. Proper investment and planning should see off the vast majority of problems.

The issues in the last 2 month indicate that something is going wrong somewhere. 8 hours of unplanned outage is really really quite shocking. Imagine vodafone going down for 8 hours, bank atms etc.

8 hours!!

There will be escalation process. If the root cause is nothing to do with API then no point getting the guys out of bed. They will be available somewhere if needed though.

Down again?

Yes

yep

Jesus f*cking Christ!!!

gruss dead again, thank you betfair

imo the highest paid IT staff wont be working weekends

fooked yet again

Back?

Gone again

No one is as pished off about this as we are. Remember in most cases an API vendors livelihood depends on Betfair


Yes, but your livelihood isn't affected quite as directly as it is for us pro gamblers

UP

ffs

boom

fecked again by the looks of it.

any one have refresh script d/l for main site?

logged out...

up again but sluggish

My poor little botty doesn't know what to do!

Just missing too many opportunities!

Might have to go back to traditional methods!

Think they should just leave it off

What a frickin joke this is.......

liquidity is definitely taking a hit from this

The upside is that you can get some incredible value on the football this afternoon. (I've taken bets that would ordinarily never have been available).

not everyone must be afected... on goals suspendings money still entering fast

contrarian - yep me too, lots of little gems lying around

Where did the Service threads go?

correct score markets are like a barren wasteland though

Pretty much unusable here, API is up and down like a **'s draw's. Bets disappearing and the unsuspecting could easilly place them twice. Time for a break I guess.

Absolutely hopeless here too.. Time to go and watch the footie..

Optimizer 31 Jan 14:55

Where did the Service threads go?

They were pulled through embarrassment, which is not really the best way forward with regard to customer care.

I just checked the service announcements and they have removed all for today!

calling customer services, but been on hold now for 70 minutes

don't call them... they have work enough...

I'm not risking a weeks hard work going down the pan. Time to move to Purple !!!

Scream if you want go faster,ffs.

The API is experiencing a degraded service, and has been for most of the day. We would like to apologise for the disruption caused by this. Our technical teams are working to resolve the ongoing issue.

What is a degraded service?

lol

Ultimately reduced to nothing? Must be pretty close..

a degraded service? i cant even log in to my API tool :D

it's amazing how reliant ppl have become on their api apps. get back to doing mental arithmetic ya thick fckers

get back to doing mental arithmetic ya thick fckers

I would do, but I find it a bit difficult to calculate non-**genous Poisson distributions in my head

well that's just your inadequacy isn't it?

erm .... i know i'll regret this, but it's up again ...

I struggle with 50,000 Monte Carlo simulations..? Any tips?

It is malfunctioning. I do not get the correct P/L. Quite serious if you place bets based on the wrong info.

fecked again!

its obivosuly got issues today, so i would just use normal exchange.

During the night, the entire site was down, not just the API.

Cant get in nearly the whole day, and when in, i got quotes all over the place, only no fills :(

Just spoke to the Premium Helpdesk and was basically told to abandon all hope until tomorrow. I'd take that as good advice, and rather wish they'd put something as frank on the Service Announcements - save everyone a lot of wasted time and heartache.

Is it working now? Liquidity seems to be back to normal on football.

I'm having one of my most profitable days ever as a result of this. Some crazy prices.

Not quite back to normal on closer inspection.
You guys go out and have a nice meal and let the rest of us make some big money for a change ;)

Contrarian 31 Jan 14:43
The upside is that you can get some incredible value on the football this afternoon. (I've taken bets that would ordinarily never have been available).

Extremely good value!
Are you making more than you normally do?

Just died again

Its doing my head in

mines up again

I've counted the API having crashed approx 10-12 times between 11am-8pm today! What is going on? It'll be interesting to see what happens during the horses tomorrow afternoon.

It seems that there is no tech support at weekends. BF deterioration now complete.

They just reboot it everytime it crashes, hoping to get to tmw when techies get in

I wish they'd swap out the hard drive or whatever. They aren't that expensive.

:(

deterioration is not the term- its degradation, according to their customer service message

wot a fcking nightmare. i usually play the pga tour golf market on sunday dutching a few players, but it's impossible to dutch several players in a moving market using the web interface. how the fck did we do it before?

still!?

Oh FFS!!!

This is a total disgrace...!

on again

and off

I'd suggest giving the API a miss until we've had a statement from the API team to say they've sorted out the problems (or at least that's what I'll be doing).

Guess they are back in work now - hopefully not sat around having a brew and a gossip though.

Meeting at 9:30; so, actually, they are having a brew and a gossip!

worked fine this morning for me, until two mins ago now gone

And now up..lol

down.

up.

down

status updated on BDP site to be...

Degraded Service
We have so far been unable to rectify the ongoing issues with the Betfair API.

You will currently experience an interrupted service.

Please accept our apologies for the inconvenience caused.

We will post updates as they become available on the Service section of the Betfair forum and the API System Status.

It's like giving a commentary on a yo-yo competition.
Surely BF must now admit that the economy cuts have gone too far.
They need to hire some geeks.

again api problems...im wonder if they will**them soon

If they stopped the non-stop requests from penny pinching ferengi the api would only have to deal with a mere fraction of the requeasts it currently handles. It's akin to going into B&Q and not being able to move for school weans trying to buy sweeties that are being sold at a tenth of normal price. Are betfair being blackmailed by these useless cnuts?

no, it looks like they just had some technical issues which are now fixed ... touch wood

Has anyone had confirmation that the issue has been resolved?

Nothing on the Service forum.
Feck blathering as usual. The Arcade and Casino are fecked as well, and it is clear that BF don't know what is wrong.

Moon Light 01 Feb 15:53
Nothing on the Service forum.
Feck blathering as usual. The Arcade and Casino are fecked as well, and it is clear that BF don't know what is wrong.




I bumped a fred about the Mafia for comment, has that been removed?


Also somebody else was talking about API and discovered that there is better money to be made manually.