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Ghetto Joe
The team that deals with general API support work office hours. They are not however the technical team(s) responsible for uptime. And my understanding is there is 24/7 cover on the tech side. |
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Someone posted yesterday morning, saying BF didn't know the API was down till he rang and told them.
They had no backup power source at the "3rd-party data centre" last night. It's hard staying up 24/7 if you have outsourced to the lowest bidder. :D |
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The problem is we don't have anyone to speak to in the technical team responsibile for up time. We are told to ring the help desk like any other customer. The difference is that we are not just any other customer. We have hundreds of Betfair customers wanting an explanation for the down time and we can't give it to them.
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This week has been the first time we have major headaches for a long time now
Fishing I assume |
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December was a bit crook too, IIRC.
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They no longer feel the need to give meaningful explanations for downtime even after the fact. Unless it's a 3rd-party provider. I don't think they realise how revealing that is.
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Placing bets takes a lot of time now.
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The Geeks Toy 31 Jan 12:22
In the meantime, ******** about it isn't going to get it on-line any quicker is it? Probably get it on line a bit quicker than burying our heads in the sand though Geek. People are rightly f*cked off with the level of service they're receiving at the moment and imo have every right to highlight and moan about the issues. I'm sure most are aware it's hardly a walk in the park to keep this site running but making excuses for them everytime they** up upgrades etc isn't going to get them to sort out problems |
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I agree communication has been very poor this weekend.
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No one is as pished off about this as we are. Remember in most cases an API vendors livelihood depends on Betfair, we are told as much as you are and every time it happens we get inundated with support queries as people think our products have gone wrong.
Being pished off is one thing and everyone is entitled to that, making stupid statements in anger that does no one any good is another. |
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The Geeks Toy 31 Jan 12:34
Ghetto Joe The team that deals with general API support work office hours. They are not however the technical team(s) responsible for uptime. And my understanding is there is 24/7 cover on the tech side. The thing is we're not talking about uptime, we're talking about the API service |
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So you can bet your backside there is no higher priority than the stability of the site.
Profitabilty is one. 24/7 service uptime is complicated but not rocket science either. Proper investment and planning should see off the vast majority of problems. The issues in the last 2 month indicate that something is going wrong somewhere. 8 hours of unplanned outage is really really quite shocking. Imagine vodafone going down for 8 hours, bank atms etc. 8 hours!! |
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There will be escalation process. If the root cause is nothing to do with API then no point getting the guys out of bed. They will be available somewhere if needed though.
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Down again?
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Yes
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yep
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Jesus f*cking Christ!!!
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gruss dead again, thank you betfair
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imo the highest paid IT staff wont be working weekends
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fooked yet again
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Back?
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Gone again
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No one is as pished off about this as we are. Remember in most cases an API vendors livelihood depends on Betfair
Yes, but your livelihood isn't affected quite as directly as it is for us pro gamblers |
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UP
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ffs
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boom
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fecked again by the looks of it.
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any one have refresh script d/l for main site?
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logged out...
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up again but sluggish
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My poor little botty doesn't know what to do!
Just missing too many opportunities! Might have to go back to traditional methods! |
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Think they should just leave it off
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What a frickin joke this is.......
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liquidity is definitely taking a hit from this
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The upside is that you can get some incredible value on the football this afternoon. (I've taken bets that would ordinarily never have been available).
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not everyone must be afected... on goals suspendings money still entering fast
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contrarian - yep me too, lots of little gems lying around
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Where did the Service threads go?
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correct score markets are like a barren wasteland though
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Pretty much unusable here, API is up and down like a **'s draw's. Bets disappearing and the unsuspecting could easilly place them twice. Time for a break I guess.
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