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...and if you're using the international exchange, so are you.
1. The Betfair Premium charge discriminates for holders of accounts in currency different than GBP. Ok, they said nothing can be done, so we can keep rolling.
2. Over the last 3 days, there have been 7+ different outages for the international exchange ranging from 15 minutes to 1 hour(yesterday during the PL games).
They seem to affect only a small number of people.
Unlucky me, I've always been in that "few clients", as per BF announcements.
Actually, I've been one of those "few" every single time for the last 6 years.
Now, those "few" finally have a label, "Those dirty foreigners" using the Malta exchange server.
When Betfair announced that they are moving all international customers outside the UK, I never assumed that this meant we're no longer entitled to receiving equal access and customer rights as UK clients.
This is the first time I'm going to say this, and it would hopefully be the last, but if there is one thing that could turn me off using the Betfair website, it's unreliability.
In the last 72 hours:
- Inability to login, it's an "internal login error" if you try to use BF login video. Main site simply doesn't process the login frame.
- Internal error on submitting bets.
- "We're experincing technical difficulties" on submitting bets.
- "....technical difficulties" on loading the main page.
- The "Loading markets" bug(that is **ING OBVIOUSLY A CACHING ISSUE, BUT HEY, IT CAN'T BE FIXED, SO KEEP CLEARING YOUR COOKIES)
I accept that I'm guilty for all of those, I wasn't born in the UK, I guess.
PS: You'll NEVER**the issue with multiple stake boxes in the Place Bets tab, would you?
1. The Betfair Premium charge discriminates for holders of accounts in currency different than GBP. Ok, they said nothing can be done, so we can keep rolling.
2. Over the last 3 days, there have been 7+ different outages for the international exchange ranging from 15 minutes to 1 hour(yesterday during the PL games).
They seem to affect only a small number of people.
Unlucky me, I've always been in that "few clients", as per BF announcements.
Actually, I've been one of those "few" every single time for the last 6 years.
Now, those "few" finally have a label, "Those dirty foreigners" using the Malta exchange server.
When Betfair announced that they are moving all international customers outside the UK, I never assumed that this meant we're no longer entitled to receiving equal access and customer rights as UK clients.
This is the first time I'm going to say this, and it would hopefully be the last, but if there is one thing that could turn me off using the Betfair website, it's unreliability.
In the last 72 hours:
- Inability to login, it's an "internal login error" if you try to use BF login video. Main site simply doesn't process the login frame.
- Internal error on submitting bets.
- "We're experincing technical difficulties" on submitting bets.
- "....technical difficulties" on loading the main page.
- The "Loading markets" bug(that is **ING OBVIOUSLY A CACHING ISSUE, BUT HEY, IT CAN'T BE FIXED, SO KEEP CLEARING YOUR COOKIES)
I accept that I'm guilty for all of those, I wasn't born in the UK, I guess.
PS: You'll NEVER**the issue with multiple stake boxes in the Place Bets tab, would you?
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Maybe they can put the 146 BP Premium charge I was robbed of last week toward fixing the problem.
agree word by word
"international users" are sh1t for BF staff, we pay more for less
well done BF, betting as it should be lol
"international users" are sh1t for BF staff, we pay more for less
well done BF, betting as it should be lol
What is the architecture with this international exchange server? What operations go through it for non-UK customers? How does this fit in with the first-in first-out betting queues?
It's still not working. I get the message "You do not have any bets on this market", on markets where I do have current bets. (According to "My Account".)
This system seems very unreliable. Good thing it isn't handling real money.... Wait, that's bad!!
This system seems very unreliable. Good thing it isn't handling real money.... Wait, that's bad!!
There we go. Internal Error on submitting bets. P/L Display on markets gone. NO idea what your position actually is.
OK, clearing my temporary internet files and my cookies actually made my current bets re-appear in my markets. Fantastic!
Thanks for the hint above in the thread.
Thanks for the hint above in the thread.
yep ; yesterday and today it's a KO for us ( non uk) . Betfair really need to do something to**all this ....
zeeny
As another 2nd rate customer I wholeheartedly agree.
It's the unreliability that really gets me. You never know when you will be prevented from executing your next wager or cancellation. Extremely dangerous, especially in-running. It just puts me off getting involved in any match or race completely.
As another 2nd rate customer I wholeheartedly agree.
It's the unreliability that really gets me. You never know when you will be prevented from executing your next wager or cancellation. Extremely dangerous, especially in-running. It just puts me off getting involved in any match or race completely.
Signing in. Zeeny said it all so I've got nothing to add , maybe except that this North Korean standard International exchange server just give you one more incentive to go purple. The purple thought looks better and better in my eys for every weeks that passes , for the first time I'm actually seariosly thinking about it.
Yup - experiencing all of the above again today, plus site freezing periodically for five minutes or so at a time. Happens with IE and Firefox so it's not a browser issue.
Hi Eddie - I'm probably going purple too. This happens too often. And besides, it looks like a nice site :-) If enough of us do it, the liquidity will be similar or even better over there.
Betfair Customer Services 15 Mar 14:20
Please be advised international bet placement was disabled, and customers were unable to login or place bets. All unmatched international bets were cancelled.
Bet placement is now operational and international customers can now log in. We are aware some International users may still experience problems when attempting to place bets.
We are working on a resolution at high priority. Please accept our apologies for any inconvenience caused.
Please be advised international bet placement was disabled, and customers were unable to login or place bets. All unmatched international bets were cancelled.
Bet placement is now operational and international customers can now log in. We are aware some International users may still experience problems when attempting to place bets.
We are working on a resolution at high priority. Please accept our apologies for any inconvenience caused.
It's a joke Betfair.
I understand you get greedy year by year, but at least provide us the service you used to give many years ago.... this is the minimum you HAVE TO provide us with and a lot more if you want to be called ***FAIR.
I understand you get greedy year by year, but at least provide us the service you used to give many years ago.... this is the minimum you HAVE TO provide us with and a lot more if you want to be called ***FAIR.
Calm down, Betfair have responded immediately and made the service for UK users just the same, starting around 14:00 GMT today.
That was short, only about 10 minutes.
And no, so far today UK service has been without probs.
And no, so far today UK service has been without probs.
Outages standing @ double digits btw, with the last 4 hours.
premium charge
new matching logic
hooverers
trap bettors
insiders
...
international server
site downgrades
dont you love it?
new matching logic
hooverers
trap bettors
insiders
...
international server
site downgrades
dont you love it?
I like this thread too much to let it die. Plus, odds are it would be relevant again once the weekend comes.
Still standing don't gripe about losing £146..........they had £800 off me :)
BOOOM...and the website goes down. AGAIN.
Something has to change.
Something has to change.
BoooooooM , this mornings upgrade obviously didn.t**it ! The dreadful "internal error" is back !
Of course it fixed it. We're just misinformed. It's a different reason this time.....sea monkeys ate the cable connected the server managing internal errors.
here we are again
unlike the other day this new issue has cost me almost 350
Betting here is every day a new surprise for our pocket and our hearts
How can I get recovered for this unexpected lost? Betting here? No way
Betfair team, **** off
unlike the other day this new issue has cost me almost 350
Betting here is every day a new surprise for our pocket and our hearts
How can I get recovered for this unexpected lost? Betting here? No way
Betfair team, **** off
im fluked that Arsenal didnt equalize.... When is this going to be fixed?!
same here. For some reason, I feel like a 2nd rate customer...
how difficult is the problem that entire betfair team can NOT solve the problem? it 's over 2-3 months now that i am having this problem... Someone has to go home and stay there i think...
No worries. The system will magically come back up, once the gunners game is over. :-)
Betfair are merely following Gordon Brown's sentiments:
"British Exchanges for British Punters"
"British Exchanges for British Punters"
2-1 Arsenal, and the system is back up. There goes my strategy....
my matched bets just disappeared,haven't had any trouble for a few days now but hope its not tonight
The dreadful internal error is back !! Can't see my positions or place any bets !
The dreadful internal error is back !! Can't see my positions or place any bets !
Betfair , those of us outside UK do now have to restart our computer to see our unmatched under the "my bets" tab. Can you please**this asap ?
Also foreigner here, German. Since last Tuesday my money is stuck somewhere between Casino account and main wallet in Betfair's network nirwana.
First, I could not make any bets from my main wallet. Then I transferred the money to the casino and back. Then it worked (for 2 hrs).
When I wanted to re-transfer money from the casino acct to main wallet in the 3rd trial, I got a message "communication error". And since Tuesday morning 03:32:29 the money is "waiting" in the casino account.
I wrote 2 mails. For 1 I got a wishi-washi reply, the 2nd hasn't been answered at all. I then called customer (?) service (?) (what customer service) in Malta Saturday morning.
Effect is: I can't still to date make any bets at all since the main wallet is empty and the casino account is frozen.
I would go to jail if I would say what I really think about Betfairs's technicians, administrators and the like. Too stupid or too lazy to set the whole thing back?
First, I could not make any bets from my main wallet. Then I transferred the money to the casino and back. Then it worked (for 2 hrs).
When I wanted to re-transfer money from the casino acct to main wallet in the 3rd trial, I got a message "communication error". And since Tuesday morning 03:32:29 the money is "waiting" in the casino account.
I wrote 2 mails. For 1 I got a wishi-washi reply, the 2nd hasn't been answered at all. I then called customer (?) service (?) (what customer service) in Malta Saturday morning.
Effect is: I can't still to date make any bets at all since the main wallet is empty and the casino account is frozen.
I would go to jail if I would say what I really think about Betfairs's technicians, administrators and the like. Too stupid or too lazy to set the whole thing back?
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