Foxes vs Seagulls

Seriously is anyone watching this tripe

I've given up.


what a waste of money to put the games on give it to charity and start again in late August

It would appear not.

I am only here through force of habit. 

Can't stomach any more of it sorry, I don't mind losing money but not like that the other night I'm done with it

Raged time out after that the other night as well that's how bad it was

I can guess how its panned out as well

Slow passing, no urgency and quality from Fester, and Brighton sitting back with 10 men in their own half?

Well at least my 0-0 came to fruition.

And to answer your question Brighton did not have single attempt on goal in the second forty-five minutes

Nah sat back and got horny over a 0-0

I lost my s*** the other night, because there's so called 30 million + players on "show" that can't trap a bag of cement and 50 million pound strikers with the finishing of a sunday league player

Its awful, and people pay top dollar to go and watch that s***e as well

Rant over I hope

Someone said it best on the Pool forum, they've been overcoached everything is too structured and "organised", the adventure has gone out the game

Its like watching chess nowadays

Great Brighton rear guard action

lol.
Brilliant init. Only Man City trying so far. Will try a Tottenham win here. Cue another damp squib...

As a frequent 0-0 backer, I dont mind.

Des must be loving these games

Betfair seemed to cancel a load of bets on over/under 0.5 goals and correct score markets, during the match. I re-traded my position for a profit on both. Markets got settled, and since then they've resettled the markets twice, gradually turning my profit into a loss. How on earth are we meant to keep track of what's going on, when this kind of rubbish keeps happening ?

Their useless doolittle

Actually glad I can observe only this week, not sitting there getting done up with either VAR or some absolute snooze fest

My best guess is that they might have cancelled some bets in the belief that they happened during a VAR review.. and then realised hours after the game finished that it was a mistake, and reinstated them. All I can say is I never seem to get this problem on smarkets !

doolittle--When the penalty was awarded I had an unmatched bet laying 0-0.
When the market reopened that bet was taken but was then later voided by Betfair.

I had no idea at the time and went on to lay 0-0 again.

Incompetence is the price we pay for having a 2% commission rate.

JML & SontaranStratagem. I couldn't agree more !

I was on under 2.5 on this game and traded out for a £29 profit which was settled and in my account last night. At 11pm they took £50 out my account and was showing a £17 loss on game. They told me the game was incorrectly voided at the penalty... just making the rules up to suit themselves again

There was absolutely no reason to void any bets. The markets were suspended on time and reopened when the penalty was missed.

If Betfair were made to pay for their blunders they'd enploy people who knew what they were doing.

Wtf is going on here?  This is much more than incompetence, it's arguably fraud.  I wasn't aware of any issues over suspensions during the game and greened up in the over/under 1.5 and 2.5 markets around half-time.  3 hours after the end of the game thee's a load of transactions and my account's suddenly £800 worse off - turning a decent win into a chunky loss.  Today their messaging service is not responding due to "high volumes of contact".

Next calls are the Gambling Commission and one or two journalists that I know

They turned my £111 profit at final whistle to a £63 loss 2 hours later, software cannot cope with VAR suspensions, farcical really and "Help desk" is non existent and email help etc just plain embarrassing.

It had nothing to do with a VAR suspension.

They decided to void bets that were matched in the period after the penalty was missed
although the score (obviously) remained the same.

Betfair tell me they are "looking into it" I'm assuming they will rectify my loss in the +0.5 goal market !

Same here i had a £20 lay bet added to my account around 10:14 last night. i did lay it once as i had already backed at the start of match. had £190 taken from my account 2-3 hours after the match had been settled. been told by betfaircs on twitter to escalate to management escalations@betfair.com

0-0 was the bet i obviously did not know i had the liability and the amount was not taken from available funds. I would not have been able to bet the rest of the night without depositing.

what i dont get it is how they can admit the market was incorrectly voided but bets can be settled afterwards even though the customer cant see or know about them. So the customer is still betting in play not knowing they have a hidden liability.

rex did you email the escalations email i posted below. let us know how you get on. I will if any reply.

rex did you email the escalations email i posted below. let us know how you get on. I will if any reply.

The 'betfairhelpdesk' is anything but. About 6 months ago I had a series of bets oon a number of markets that won (which was correct) but a couple of hours later these were voided, resettled, voided etc. A gain of almost £400 was turned into a loss of £300 at least there times, before being reversed. This was not easy to follow on my account, and was only rectified several days later with ME douing the the work, explaining and sorting out.

The 'betfairhelpdesk' is embarrassing and truly incompetent. They don't have the authority to make even the tiniest or most obvious of decisions despite all the details being painstakingly explained to them. They are not even allowed to refer up to someone more senior in Betfair management who is able to make decisions!!!!!!!!!!!!!

This has fcked my day up having £170 go "AWOL" with no speedy way of getting it rectified. How is anyone who has been affected expected to have the sanity to continue on todays "Betfair!" markets?
Very helpful this thread as at least i'm aware it's being investigated, so any news please post !

Obviously they've not even acknowledged my email !!

To think i was once a VIP and repped Betfair 4 years running in World Series Of Poker.Now, just get cheated and blanked to boot !!

Is it getting investigated though? I sent an email to 'higher management', not heard back and don't really expect to. It's the fact they just take the cash out your account without even an explanation that pisses me off. They said it was the fairest thing to do to void the market but surely if they void it you should at least get your stake back

I have just seen my email returned unsent/blocked this is just plain wrong !

Hi can everyone with bet issues email them.

The correct email is:


escalations@betfair.com

I have had an auto response email saying thank you for your email and the team will be in contact.

Hi can everyone with bet issues email them.

The correct email is:


escalations@betfair.com

I have had an auto response email saying thank you for your email and the team will be in contact.

Will do, thanks for your assistance/advice player21070 !

Dont worry lads the all parties commission are looking into banning in play betting just like Australia

no acknowledgement of email, ...... banning in play , at least funds will be stable.!

Got an automated response telling me zero, depositing a lump with Smarkets for tonight's Football, just cant risk a repeat of the shambles.

Thanks player21070, I've just emailed them.  I'll post any info I get to this thread.  Would be great if others could do likewise.

At this stage my plan is to give it a day or so and then approach the Gambling Commission (I've heard good things about their Resolver service).  I've also spoken to a friend who's a journo on a national paper.  His initial response was mixed - I think it changes from day-to-day depending on how many stories they've got.  With a bit more meat on the story I suspect they might go for something along the lines "FTSE 100 Gambling Company steals thousands of pounds from punters".

Clearly Betfair's not usable for in-running sport any more.  Am I right in thinking that Smarkets is the way to go?  I need good liquidity and although theirs isn't brilliant it's way better than **** I think.

Please feel free to provide any advice!

Its working this evening

My experiences with Betfair have been good over the years, I will give them a little time to resolve this before looking elsewhere..... Must admit tho so far not so good !

Hi all
What a shambles have emailed them and reply from an agent was my 2 bets were loosing bets which is wrong as they voided the market. Betfair let me bet with monies i did not have in my account therefore a minus balance which i have had to address. In play betting finished for me.

ttt

thanks you have to laugh

LAYBETS have you contacted escalations@betfair.com.

I sent email yesterday and so have a few others in this group. The auto reply that is sent says we can usually expect a reply within a 24 hour time frame. Almost 24 hours for me now though.

does not look good i'm afraid

thanks you have to laugh

LAYBETS have you contacted escalations@betfair.com.

I sent email yesterday and so have a few others in this group. The auto reply that is sent says we can usually expect a reply within a 24 hour time frame. Almost 24 hours for me now though.

does not look good i'm afraid

Ive heard nothing, didnt play a market on here yesterday,gearing up for a battle if they try to cheat me.

Hi

Thanks player have just emailed them and awaiting response . Didnt have a bet last night as ive lost cofidence playing the football markets . I really dont mind loosing if ive had a fair crack with my money but this was completely unfair. Cheers player

I havent bet on this game but recall a couple of years back something similar happening before VAR with bets reversed, added , reversed again etc. Even though I made the bets it was like reading chinese hieroglyphics making sense of my account statement. In years gone by Ive had 5 figure sums on games so if they are going to ignore one bet and honour the other if you green out/trade out the consequences are fairly terrifying for anyone looking to lay a bet off. If you backed something at 20 and laid it at 11 for even £100 , who wants to risk a grand liability if it comes in if they ignore the first bet and honour the second for eg.

There should be a rule added to the terms and conditions where no one is out of pocket in such a scenario and they at least refund the stake

That's exactly what happened too me wolf3011 6 months ago. I was able to work through the hieroglyphics, but it was very difficult to get the betfair agent in the helpdesk to follow and understand this. Took days to get sorted.

I agree with your second point as well, I like to green up (and sometimes red out) and would be pretty unhappy if one of these bets was subsequently voided leaving me with a substantial and and unfair loss.

I am aware however, there are those who have faster pictures, or are actually at a game and are able to take advantage by betting on an outcome (such as scoring a goal) that has already been determined. It is these bets by those individuals IMHO that should be voided. Tennis and cricket are both notorioous for this.

Sadly, VAR gives much more opportunities for these individuals to take advantage of already determined outcomes. In trying to stop such individuals taking unfair advantage, a lot of good and honest punters such as those posting on this thread are also caught.

Indeed Pushkin, I think most people would sooner see the odd person gain an unfair advantage with a VAR issue however unpalatable it is than people putting legitimate bets on being out of pocket through no fault of their own. Betfair are a pretty decent company when you compare them to horror stories regarding other places but no punter should be backing/laying in good faith with a green to find out they have lost money due to some kind of error. If this becomes a common issue , there is no point trading anything

Good point, nothing worse than having a win and some incompetence/errors outside your control change the result hours later.
I've still heard nothing but at least i have saved plenty in commission by refraining from all markets since !
  Give it another week and Betfair will have lost as much in commission from me as what they sneakily removed from my account in the dead of night. : )

Still no communication, maybe betfair on holiday with ill gotten gains ?
At least Smarkets are appreciative!

Will send another email tomorrow, a bit like sending a postcard to the Marie Celeste )

No contact from Betfair so far (not even an acknowledgement).  I have resent the email and will take further action externally on Monday, assuming no resolution by then.

When I was in dispute with betfair help desk 6 months back, i was told that yoou should oonly submit oone email and just sit back and await their response.

The betfair help desk have a crazy system, whereby if you submit a second email, or reply too their email, your 'case' is re-set and goes back down to the bottom of the pile for attention.

So if you chase them via emails over the same issue, it will be even more painful and the wheels will turn ever more slowly.....................

They are truly incompetent.

Thanks Llamedos I have emailed Peter Jackson.

I followed up my original email yesterday with a reply using the same case number just asking when i will get a reply> so hopefully that should not cause a back log and it will be picked up under the same case.

Jun 26, 2020 -- 11:33AM, player21070 wrote:

Thanks Llamedos I have emailed Peter Jackson. I followed up my original email yesterday with a reply using the same case number just asking when i will get a reply> so hopefully that should not cause a back log and it will be picked up under the same case.

I did this too in the past player21070 which results in your issue going back down to the bottom of the pile.

This was explained to me by one of the admin clerks on the admin clerks on the 'betfair Message Us service', when I queried as to why no one at betfair had responded to any of my emails.

Use the 'Message Us' service if you want to discuss with them, why betfair treat their customers in this shabby way.

after emailing peter jackson, i have now had a response and the escalations team are looking into it as peter jackson passed my email onto them.

This thread far more informative and helpful than Betfair "Helpdesk" , the irony, but well done all.

It seems they way too go is via Peter Jackson, by passing the incompetent helpdesk, to the escalations team.

Thanks for this in case I need it in future disputes.

Hi
Thanks all have emailed peter jackson and am awaiting reply. Gave up on the unhelpful helpdesk and still awaiting reply, not holding my breathe , from escalations desk.

I have not emailed Peter Jackson yet, hopefully my missing money will be included with everyone else but keep us informed of any response, thanks.

Hi All

I have had mine refunded as a good will gesture.

I emailed P Jackson today and got a call back saying they were going to refund my loss.. more than I expected tbh. cheers lads hope you all get (kinda) sorted out

Great news player21070 and dons83, wish I had know about this Peter Jackson when I was in dispute with betfair. Rather than 'having' to go through their so called 'helpdesk'.

Can some one please re-post the full email address for Peter Jackson? I can't see it so maybe betfair have removed it?

Haha, they took it off! its peter.jackson@betfair.com

Just say you are a lord of the rings fan at the end to cover all bases

The thing is , good news people have got refunded with this match but what happens next time VAR appears as it inevitably will.

Peter if you are reading, despite being a premium charge payer I have never received a xmas hamper from betfair so a good will free bet like I had a few years back of a couple of hundred quid wouldn't go amiss

Thank you dons83, I thought someone had posted a different email address in addition to the one @betfair.com

Memory fading!

Very strange that the mods on here deleted the posts though.................

have betfair made a bollocks on this match? no explanation at all, and now are they withdrawing money back from people if theyre refunding others . 

Hi

I dont think they are withdrawing money back from people as they have paid a good will gesture. They have said it has been settled correctly. But as inplay for a customer not to know they have a bet voided that could be potentially live a couple of hours later is not great for inplay betting now.

Quite. it will kill in play trading, and even people like me who like to green and sometimes red out.

Well done those who have been dealt with. I have still been ignored so do i have to email Peter Jackson or still ongoing , thanks ?

No refund here.

Seems wrong only to refund those who are able to contact Peter Jackson.

If Peter Jackson agree that Betfair was at fault he should refund everyone.

Email Peter Jackson then JML, he is able to act and take action that the very unhelpful and so called betfair 'helpdesk' are completely incapable of.

'Action Jackson' seems an appropriate monika for this betfair employee.

Don't think I'll bother--the market was setelled correctly and if
a goal had been scored my accoumt would have been credired with
the extras.

I would like to know the reason why the employee thought that the
bets needed to be voided.

Don't think I'll bother--the market was setelled correctly and if
a goal had been scored my accoumt would have been credired with
the extras.





Total Nonsense and would ruin inrunning if this farcical mess was considered correct.

No refund or even reply here....... What am I doing wrong ?

Only advice I can give is email Peter Jackson he will then forward to a manager in the escalations team.
That's what happened for me and i think for dons83

Ive also been on live chat aswell as 3 emails, did learn that i no longer had a VIP manager after 20+ years on Betfair.I was talking to Ben who said an email had been sent but it had gone to some complete stranger not me and it didnt refer to me.Another email has been sent to "escalations". Guess i'll have to start my own escalating next week.

Aside from this game, we need clarification on what the rules are regarding VAR etc as no one will bet significant sums on inplay football again if you are playing Russian roulette when one of your backs/lays gets voided meaning a green turns into a huge red. If you have locked in a profit it should be legally/morally binding on any exchange regardless of any error unless the circumstances are extreme and this doesn't fit that criteria

Yep,the reason why ive not traded on a single Football market since this malfunction, the reason i have not traded any other Betfair market either is more to do with my missing £170 !

It's bonkers when you have to contact the CEO to get things done, but that's clearly the way things are at Betfair. 

I've not yet emailed him, but have received an email from the escalations team in which they have apologised, admitted culpability (blaming a problem with their IT systems) but are still standing by their decision to take £800 from my account and not compensate me! 

Obviously my next email is to Jackson.

I'm still £170 out of pocket but Kyle at "Customer!Services" admits it's the fault of their Scout not themselves.
Like a Mercedes garage saying its not our fault your wheels fell off after we did a service its our apprentice at fault he didnt tighten the wheelnuts.

Despite contacting Peter Jackson Betfair are not willing to refund me. I will lodge a dispute with IBAS (feeling kinda sad that its come to this, and also questioning where my future betting activity will be, need a company I can trust 100% and Betfair are no longer that )….. An opening in the market for a similar player with a higher ethical/moral standard waiting to be filled IMO

The VAR has killed in play football betting in my opinion

Betfair need to sort this c*ap out or lose thousands of customers

Its quite sad how far Betfair have fallen

Futher evidence of how totally useless some of Betfair's staff are--

Everytime the first goal is disallowed (due to VAR) the "first goalscorer" market remains suspended
and everytime you have to contact them to get it reopened.

For many years I've had to ask for the "method of victory" market to be added for each major cup games.
I asked them for each quater final at the last World Cup and when the markets for the semi-finals came out they didn't
include the "method of victory" markets until I got in contact with them.

Last night Eric Garcia was named in the Man City starting 11 but was missing from the
"first goalscorer" market. Asked for him to be inclusded 55 minutes before KO but
they refused to do so.They couldn't give a **** that they were offering their customers an inaccurate market.


It's easy enough for them to blame what happened in the Leicester v Brighton game on problems with IT systems
because it's impossible for us to prove otherwise but it's pretty obvious that Betfair employ people
who are totally incapable (or unwilling) of providing a decent service.

I never got the money taken from my account returned  either.
They have no understanding of betting in running and can't comprehend why it is their fault!
Ive written the money off as no point taking it further for less than £200.
Will cost them £1000's in commissions and rake and plenty of bad PR for having me over, no danger.
They did offer me 30 euros in Poker account as compensation but i declined as it's so insulting it's actually funny.

Jul 4, 2020 -- 1:47PM, Evo 22 wrote:

I never got the money taken from my account returned  either. They have no understanding of betting in running and can't comprehend why it is their fault!Ive written the money off as no point taking it further for less than £200.Will cost them £1000's in commissions and rake and plenty of bad PR for having me over, no danger.They did offer me 30 euros in Poker account as compensation but i declined as it's so insulting it's actually funny.

Yes I declined an offer of a £50 free bet just on principle. I was willing to compromise but they don't seem to realise this type of disregard will cost them many times over !