0333 202 2135 - i believe this is the number for the sky retention team in scotland, as has been said on other threads they are excellent.

At least SKY would have appeared to do the right thing making it simple to pause your sport,BT on the other hand have made it virtually impossible ,I would expect a large number of their customer’s to leave at the first chance they get which can be difficult if tied in with other stuff.But hopefully they will lose huge numbers over the coming months

tried online yesterday but was very busy ( queueing to get online !!), got this number and took about a minute- dont even need to speak to anyone- just voice activated and give postcode. 08001512747 is that number.

cheers m2

I did it online Friday morning no hassle and already my bill as been adjusted so for once well done to SKY.

BT are going to lose a lot of customers over this.

bt are still showing live sport

Just so I've got this right tobes, if I pause the subscription, will the sky sports channels still be available to me??

Thanks

Sky Sports
Pause your Sky Sports subscription

In light of recent sports event postponements, you can pause your Sky Sports until the action resumes.

Your Sports subscription payment will be paused until the action resumes
All 11 Sky Sports channels plus your recordings will remain available
As soon as the action returns, we will reinstate your Sports subscription. You don’t need to do anything.

Sorted, but it would only process for me from my phone.  Just get a spinning wheel after clicking pause from my PC.

https://sky.com/pausesports

Rupert requires to continue his life in the style to which he has become accustomed.

all you have to do is call the number M2 gives below & you should get through within secs ... all done without waiting to speak to a telephone operator

Slightly off topic but I was looking for a film to watch last night on Box Office and Sky have made a big deal about "bringing the cinema to you" when people can't go and there is indeed 3 films available that are on at the pics at the moment. So in these times of need and strife Sky are indeed thinking about their valued customers...... the price to rent one of these films? £15.99 that's fifteen fkcing pounds 99 tw@tting pence.

Thanks Sky.

NONAYNEVER - just get rid mate . simple

Zealot once my current contract is up I will be getting shut. To profiteer in these times under the guise of having their customers needs to the forefront of their thinking is the lowest of the low.

There is no reason at all why Sky couldn't actively pause everyone's sports subscriptions until the live sport resumes. So why make people ring/e mail/go on line to do it? In the hope that if only 10% of the people with the sports package think, "I can't be bothered" or elderly people who may not be tech savvy etc, it will mean Sky are still receiving the income when not offering a product - or a product that people enter into the contract for.

As for the film thing, it was the final straw for me. When the more important things at the moment are sorted, I seriously think the government should look into this and give Sky whats coming to them.

from TheHeraldScotland


THERE is a list going around. You may have seen it. It's got the names of those businesses or businessmen who have sought to capitalise on the financial uncertainty brought about by the COVID-19 outbreak; with a growing swell of vocal critics insinuating that their antics will not be forgotten when normality – whatever that might look like three, six or even 12 months from now – returns.

On the flip side, other companies with a conscience (let's call them that for now since there may well be a kicker down the line) have sought to alleviate the financial burden or at least face reality. Sky, for example, have allowed customers to pause their Sky Sports subscription until normal service resumes and they are in a position to broadcast live sport again. Sky, and I can't believe I am saying this, deserve full credit for being ahead of the game in this. Ultimately, though, they are doing what you would expect in the circumstances.

Meanwhile, BT Sport have offered a similar but different option which is causing plenty of consternation among subscribers. At the time of writing – and in this current climate everything is subject to change in an instant – BT had still not offered a blanket solution to a problem which at best looks like egregious customer service and at worst a ruthless means of protecting income while serving up an incomplete product.

A statement on BT Sport's website as of Friday afternoon reads: “We understand that this is a difficult time for customers and if they wish to discuss their BT Sport contract or other options, would ask they give us a call. Alternatively customers on our new flexible TV package can pause their sport subscription and switch to a different pack should they wish.”

The website does not give any advice, however, for those not on the new flexible TV package. Furthermore, anecdotal evidence suggests customers are engaged in a futile exercise – with phones not answered at call centres, no easy method online for pausing their subscriptions and no coherent policy on what options are available – with some customers being allowed to cancel, others receiving half-price offers for two years and some being given a month's free subscription despite the Premier League announcing last week that there would be no resumption of football until April 30 at the earliest.

The BT Sport statement goes on to admit that high call volumes and staff shortages are part of the problem as the company seeks to adhere to government guidelines on Coronavirus.

All of which may be true but, unfortunately, it looks like a cloak of convenience and smacks of opportunism. Either way, it is a public relations disaster and one which people are unlikely to forget. Indeed, making the job easy would have bought goodwill and, in all probability, have brought customers back when football – with fans desperate for a resumption – returned.

Above all, it is always the lack of availability of a simple resolution that irks customers most, the more so when paying for a service that's not being provided and the onus was on BT Sport to provide the solution.

It prompted Labour MP, Carolyn Harris to say: “BT are without doubt a total disgrace. I'm appalled that in this time of national crisis they are totally heartless in their business practice. Whilst the rest of the country come together in a spirit of unit and survival, they use the situation to profit, whilst not fulfilling on their commitment.”

When the new financial reality emerges and people come to take stock of what they need and what they don't need, those companies who acted with compassion will be remembered and those who did not won't be forgotten.

I work for Sky. On the system the pause option shows shows as '3 month' so if people are looking at their future bills then June will show a partial payment for Sports and July onwards will show in full, but the pause will be indefinite.

Geordie, if is not showing a reduction in your next bill, then sounds like your request will be directed to a back office operation so possibly takes a day or two to work through those requests. The call centres are all open though as we are apparently 'key workers' so you can call to clarify. Only half - if that - the staffing levels but I was hoping the call volumes might drop as people assume we won't be open now.

Cheers for the sky comment tobermory

You would just have to phone Sky to get it cancelled at the moment I think