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Is unbelievable what happened to me yesterday. I will appreciate punters opinion on this matter and advice what to do.
Date (GMT) Description Selection Type Bet ID Number Of Lines Odds Stake(€) Status Payout(€) Free bet(€)
2013-03-03 21:10:50 Double O/0998213/0000027 1 100.00 Settled 106.25 0.00
Cordoba vs Villarreal : Match Result Villarreal Back 1.06 Won
Tigre vs All Boys : Match Result Tigre Back 1.95 Matched
This is the bet I placed in running yesterday . After 1.5 hours the match has finished they have not settled it.I decided to call them
and complain that this happens too often. They settled in 10 minutes in the way you see above . Immediately I called them to ask why the price of Tigre was ignored and they told me that they make mistake with the odds offered at the time and the match is considered VOID.Bear in mind that during the Tigre match I layed the home team to cover my original Multiple Bet of 100 Euros.
I was extremely annoyed with the official explanation and the way they treat their customers.Even though it was Betfair mistake and they accept it I even ask the most honourable think for them to have done on their behalf was to settle the bet at the correct price Tigre was trading at the time the bet was placed which is fair for both parties.The Supervisor answer was that this is their rule and is official.
Would like some comments from fellow punters regarding this matter.
Date (GMT) Description Selection Type Bet ID Number Of Lines Odds Stake(€) Status Payout(€) Free bet(€)
2013-03-03 21:10:50 Double O/0998213/0000027 1 100.00 Settled 106.25 0.00
Cordoba vs Villarreal : Match Result Villarreal Back 1.06 Won
Tigre vs All Boys : Match Result Tigre Back 1.95 Matched
This is the bet I placed in running yesterday . After 1.5 hours the match has finished they have not settled it.I decided to call them
and complain that this happens too often. They settled in 10 minutes in the way you see above . Immediately I called them to ask why the price of Tigre was ignored and they told me that they make mistake with the odds offered at the time and the match is considered VOID.Bear in mind that during the Tigre match I layed the home team to cover my original Multiple Bet of 100 Euros.
I was extremely annoyed with the official explanation and the way they treat their customers.Even though it was Betfair mistake and they accept it I even ask the most honourable think for them to have done on their behalf was to settle the bet at the correct price Tigre was trading at the time the bet was placed which is fair for both parties.The Supervisor answer was that this is their rule and is official.
Would like some comments from fellow punters regarding this matter.
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Betfair cover everything in their T's & C's. It's wrong, but nothing you can do except go elsewhere.
Date (GMT) Description Selection Type Bet ID Number Of Lines Odds Stake(€) Status Payout(€) Free bet(€)
2013-03-03 21:10:50 Double
O/0998213/0000027 1
100.00 Settled 106.25 0.00
Cordoba vs Villarreal : Match Result Villarreal Back 1.06 Won
Tigre vs All Boys : Match Result Tigre Back 1.95 Won
Now is looking even more provocative...They have changed it and now in my Statement it shows Tigre win insterad of Matched but still Payout is 106..They are amazing
Yes it must be sportsbook..How else I would have placed In Running the Multile Bet
2013-03-03 21:10:50 Double
O/0998213/0000027 1
100.00 Settled 106.25 0.00
Cordoba vs Villarreal : Match Result Villarreal Back 1.06 Won
Tigre vs All Boys : Match Result Tigre Back 1.95 Won
Now is looking even more provocative...They have changed it and now in my Statement it shows Tigre win insterad of Matched but still Payout is 106..They are amazing
Yes it must be sportsbook..How else I would have placed In Running the Multile Bet
what should the odds have been? did you know it was a mistake from betfair before you placed the bet?
your a mug anyways betting on multiples on the sportsbook
your a mug anyways betting on multiples on the sportsbook
apoel - I spotted this so raised it internally, here's the outcome from the Trading Team which hopefully will please you:
"The bet in question was placed after 55 minutes when Tigre were winning the game 2-1. Tigre were 1.95 pre-match and this game was not supposed to be offered in-play at all, therefore the customer was able to place a bet on Tigre at the pre-match odds of 1.95. The following rule in our Sportsbook terms and conditions covers the reason why we took the decision to void the Tigre leg of the bet:
Part B - General Rules
1. In-Play betting
1. 1.1General
For everything other than horseracing and greyhound racing, if a market is not scheduled to be turned in-play but Betfair fails to suspend the market at the relevant time, then:
if the event has a scheduled 'off' time, all bets matched after that scheduled off time will be void; and
if the event does not have a scheduled 'off' time, Betfair will use its reasonable endeavours to ascertain the time of the actual 'off' and all bets after the time of the 'off' determined by Betfair will be void.
However, after careful consideration we have decided to pay the bet in question at the correct price. Therefore the Tigre leg has been settled at 1.33, and total returns are now 141.67. The reason for this is that in this case it was not clear to the customer that this particular game was not scheduled to be turned in play."
"The bet in question was placed after 55 minutes when Tigre were winning the game 2-1. Tigre were 1.95 pre-match and this game was not supposed to be offered in-play at all, therefore the customer was able to place a bet on Tigre at the pre-match odds of 1.95. The following rule in our Sportsbook terms and conditions covers the reason why we took the decision to void the Tigre leg of the bet:
Part B - General Rules
1. In-Play betting
1. 1.1General
For everything other than horseracing and greyhound racing, if a market is not scheduled to be turned in-play but Betfair fails to suspend the market at the relevant time, then:
if the event has a scheduled 'off' time, all bets matched after that scheduled off time will be void; and
if the event does not have a scheduled 'off' time, Betfair will use its reasonable endeavours to ascertain the time of the actual 'off' and all bets after the time of the 'off' determined by Betfair will be void.
However, after careful consideration we have decided to pay the bet in question at the correct price. Therefore the Tigre leg has been settled at 1.33, and total returns are now 141.67. The reason for this is that in this case it was not clear to the customer that this particular game was not scheduled to be turned in play."
Agreed, I don't think you could have any arguments with that result tbh.
Now that bf have a sportsbook, imv they have a duty to be extraordinarily explicit about their palp rules.
If a customer lays 96 when he meant 9.6, it's not a palp, he can't stake the bet but has to stand what he mistakenly inputted.
When bf make a mistake, it's a palp covered by their terms and conditions.
It's not the spirit of the original exchange.
If a customer lays 96 when he meant 9.6, it's not a palp, he can't stake the bet but has to stand what he mistakenly inputted.
When bf make a mistake, it's a palp covered by their terms and conditions.
It's not the spirit of the original exchange.
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