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Nov 22, 2012 -- 11:31PM, Vips wrote:
I don't want Betfair to punish the winners.
trading_soccer none of those things is going to happen.
Anybody watched Shawshank Redemption when he writes to the prison service each week to try and get a library. I'll be emailng Betfair every day until I get a response and compensation. They will either respond or ban me from the site.
Vips • November 22, 2012 11:31 PM GMT
I don't want Betfair to punish the winners. They should however compensate the losers.
I 100% agree with this. And I haven't even lost a penny on tonight's outage but firmly believe that Betfair should remunerate those who lost out for Betfair's mistake without punishing the winners.
I don't want Betfair to punish the winners. They should however compensate the losers.
I 100% agree with this. And I haven't even lost a penny on tonight's outage but firmly believe that Betfair should remunerate those who lost out for Betfair's mistake without punishing the winners.
jajabinks yes - 11 people couldn't identify their home planet from a picture - it was a disappointing moment
nothing will happen. they'll apologise for the inconvenience caused. that is all
Nov 22, 2012 -- 11:33PM, Maestro_71 wrote:
yeh they should but they won't and they don't have to. tough cookies really. sleep it off and you'll be back tomorrow guaranteed.
Yep..they should, they'll try and I wont be letting this go........
Probably wisewords, but that's not a good enough customer service. These kind of errors happen too often and it's always the customer who loses out.
Darlo.. how do you decide who to refund? Do you refund the Liverpool backers?? Why? We couldn't see into the future.. Liverpool could have won 3-1...
Nobody gets refunded for inplay issues. When the data feeds went down last month and I coudn't trade out, they didn't refund me. How is this situation any different?
That's a fair point but the whole point of Betfair is that people can trade - jeez, they've gone way over the top with the Cash Out function - and that ability was not available. Not because of the customers' fault but Betfair's.
Joined:
12 Jun 11
| Topic/replies: 63 | Blogger: Trading_Soccer's blog
When the stock exchange goes down they follow complex rules to ensure people do not benefit. When world events happen, trading gets banned. When a company stock is trading weirdly it is suspended and all previous transactions are reviewed.
Betfair is no where near FTSE or NYSE and I do not expect them to be....
in my understanding her in this situation there was nobody who get any benefit of that situation, marked wasnt available for both parties , people who won would won same amout of money anyways
but i agree about standards towards costumers , bigger problem is betfair is dominating this market so much that is almost like monopolist so dont care about standards people wont go away and stop trading gambling either
12 Jun 11
| Topic/replies: 63 | Blogger: Trading_Soccer's blog
When the stock exchange goes down they follow complex rules to ensure people do not benefit. When world events happen, trading gets banned. When a company stock is trading weirdly it is suspended and all previous transactions are reviewed.
Betfair is no where near FTSE or NYSE and I do not expect them to be....
in my understanding her in this situation there was nobody who get any benefit of that situation, marked wasnt available for both parties , people who won would won same amout of money anyways
but i agree about standards towards costumers , bigger problem is betfair is dominating this market so much that is almost like monopolist so dont care about standards people wont go away and stop trading gambling either
Nov 22, 2012 -- 11:37PM, wisewords wrote:
Nobody gets refunded for inplay issues. When the data feeds went down last month and I coudn't trade out, they didn't refund me. How is this situation any different?
Thats because you let them.
we dont have much choice..betfair t&cs cover every thing possible
No. I emailed them over 15 times and they would not refund me anything. I was asking for my stake back and they would not budge one bit.
and they didnt let people place bets so there were errornous prices..but u couldnt back or lay so noone gains an advantage?
yep...and Barclays thought that about their PPI Insurance...boy, did they get it wrong
They take no responsibility for money lost due to not being able to lay off your bet.
General point to the eternal optimists reading this thread....You'll have to wait until hell freezes over for any deluded refund claims you think you may have. When the site came back up for 5 mins earlier all markets had been settled as they stood.
Nov 22, 2012 -- 11:39PM, wisewords wrote:
No. I emailed them over 15 times and they would not refund me anything. I was asking for my stake back and they would not budge one bit.
I've given up expecting any customer goodwill service from them.
Nov 22, 2012 -- 11:40PM, Mully wrote:
General point to
They have maintenance planned for next week, seems a bit strange it goes down tonight before the maintenance
I think it's totally crappy that you lost money because you couldn't trade out. But we're risking our money everytime we bet inplay on here. I think it's important everyone realises that.
You won't be able to bet I'm guessing map. Everything is down
My markets are still suspended though by unmatched bets have been cancelled.
i can see tomorrows games and all pre match ..but the 2 IP games are suspended
to be fair this is actually quite minor.
I've known the entire site go down from 2-5pm on a saturday before. That was not a good day to be a betfair customer service employee.
I've known the entire site go down from 2-5pm on a saturday before. That was not a good day to be a betfair customer service employee.
GOAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAALLLLLLLLLLLLLLLLLLLLLLLL
"unable to connect to server" that's it says to me
map 22 Nov 12 23:43
so cant even bet pre?
no nothing, i was trying to get on Cerro Porteno pre KO, and nothing was happening.
so cant even bet pre?
no nothing, i was trying to get on Cerro Porteno pre KO, and nothing was happening.
Nov 22, 2012 -- 11:39PM, map wrote:
and they didnt let people place bets so there were errornous prices..but u couldnt back or lay so noone gains an advantage?
Of course someone gains an advantage, those in a winning position have gained a 20 minute advantage
Then main consequence is that a small minority of punters will stop using betfair for a while, especially ones who got burnt badly by this
I've not been burnt by this tonight but it's going to reduce by potential days on Betfair.
Most big punters will have used sites such as Bet365 to cover their bets when the site went down though.
but nice present from me to me from betfair..my birthday tomorrow and -500 night b4
Me neither Darlo. Infact it saved me £5. I had £100 profit on draw/Dnipro, and £25 profit on PSV. I would have greened out totally by backing PSV as high odds but I wasn't able to
Nov 22, 2012 -- 11:45PM, map wrote:
but nice present from me to me from betfair..my birthday tomorrow and -500 night b4
That was my trick. Had a great month just before my birthday. A f**king great month. Until a week before. And went totally mental.
hey map, i had an absolute nightmare last night on basketball
did this successfully on the clippers game and the spurs game
was in the middle of doing it on the NY Knicks, but wasn't watching it (schoolboy error)
Have you won your money back yet wisewords, you seemed almost suicidal this time last night
i watched the game and they got so close to pulling it back. i think i could have traded out for a small loss right at the end
did you see the game? knicks pulled back a 12 point deficit to 1 point right at the end :(
and they were on the attack, but the guy messed it up, and that gave dallas 2 free throws
Nov 22, 2012 -- 11:47PM, Biscuit1979 wrote:
Have you won your money back yet wisewords, you seemed almost suicidal this time last night
haha suicidal! i'm alright, i won back £100 on dnipro. i was very annoyed last night though
Nov 22, 2012 -- 11:52PM, map wrote:
so the nba might be IP
No NBA tonight.
all get your money back ......lay chelsea weekend lol
i dont understand why the hell they signed benitez
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